Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent Service
Rated 5 stars out of 5
by John Caddies - Posted on 21 August 2024
I was recently in the Freeman for a groin problem resulting in me going there twice Ide like to thank all the anaesthetists surgeons doctors and nurses in ward 1 and 2 who took care of me I'm home now 21 August feeling a lot better and pain free just to give it time for a full recovery
Visited Urology on August 2024
Review titled Freeman Hospital
Replied on 23 August 2024
Thank you for taking the time to leave your feedback regarding your recent visits to the Freeman Urology department. We are pleased that you felt well looked after and that your recovery is going well. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Ward One is number one for care
Rated 5 stars out of 5
by Alan - Posted on 09 July 2024
Had a day appointment at ward one and I have some experience being in hospitals. I can only thank the whole team for being caring for not just myself but all the patients. I work in customer services and will say the levrl of understanding and care is number one from ward one.
Visited Urology on July 2024
Review titled Freeman Hospital
Replied on 15 July 2024
Thank you for taking the time to leave your feedback regarding your care at the Urology department at the Freeman Hospital. We are pleased that the you found the team to be caring and understanding and we have forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Lloyds pharmacy
Rated 3 stars out of 5
by Patricia Turner - Posted on 14 June 2024
The comments posted by a customer on the 10th May 2024 are entirely appropriate. The service from this pharmacy today remains hopelessly inefficient and badly in need of effective management. In particular a regular wait of well over an hour - today my wait was nearly two hours - is unreasonable. I visit every four months and it is the one part of my hospital visit I hate, particularly when contrasted with the other excellent care and attention I receive at the Freeman.
Visited Don't know on June 2024
Review titled Freeman Hospital
Replied on 17 June 2024
We are sorry for your recent experience with the Pharmacy at the Freeman Hospital and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Pleasant staff Ward 1
Rated 4 stars out of 5
by L Weldon. - Posted on 03 September 2024
Spent a little time at the Freemans hospital (Ward 1) all staff was lovely. Ward 1 (TWOC) Nurse and the short lady HCA lady (I can’t remember her name) a great credits to department they had patients. Especially when I used wonder and be impatient. Made the visit a little more bearable.
Visited Urology on June 2024
Review titled Freeman Hospital
Replied on 03 September 2024
Thank you for taking the time to leave your feedback regarding your recent experience at the Urology department, Newcastle Hospitals. We are pleased that you found the staff to be lovely and they were able to make your visit more bearable. We will forwarded your comments to the directorate concerned, who will share with the staff involved.
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Review titled Day Treatment Centre
Rated 5 stars out of 5
by Paul Watson-Long - Posted on 05 June 2024
I recently had surgery at the Day Treatment Centre, I can highly recommend this place if you are offered surgery here. I was treated professionally at all times and the staff were very friendly and helpful. Thank you for making my day easier.
Visited Urology on June 2024
Review titled Freeman Hospital
Replied on 06 June 2024
Thank you for taking the time to leave your feedback regarding your experience at the day treatment centre, Freeman Hospital. We are pleased that you found the staff to be friendly, professional and helpful. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Cardio thoracic services
Rated 5 stars out of 5
by Ann Brady - Posted on 22 June 2024
I would like to thank all the team that looked after me on ward 27 they were all fantastic and put me at ease and watching the stent procedure on the screen was amazing they are all worth there weight in gold.
Visited Cardiothoracic surgery on June 2024
Review titled Freeman Hospital
Replied on 24 June 2024
Thank you for taking the time to leave your kind comments about the team on ward 27 following your recent procedure. We hope that you are recovering well and will pass on your comments to the ward team who will be most grateful for your feedback.
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Review titled Extremely professional
Rated 5 stars out of 5
by Glen Welford - Posted on 16 May 2024
The Urology department was first class - all individuals and departments where skilled in all aspects of my care
Visited Urology on May 2024
Review titled Freeman Hospital
Replied on 24 June 2024
Thank you for taking the time to leave your kind comments about your care in the Urology department. We are very pleased to hear that the care you received was first class.
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Review titled Very poor services
Rated 4 stars out of 5
by Nick Whitton - Posted on 10 May 2024
I have spent over an hour today waiting in a collection queue at the pharmacy. I appreciate this is run by Lloyds on behalf of the hospital but you are ultimately responsible for the services you commission as well as those you provide. My cancer nurse had already told me that she had requested my meds yesterday and they should be ready. Lloyd’s have a sign apologising for long delays suggesting that they have experienced an increase in demand at the same time as being short of staff. Frankly that is not good enough. An increase in demand has to be managed without allowing very long queues to build up. If they are understaffed then they need to recruit and improve incentives if they are experiencing difficulties finding staff.The queue today was disgruntled and that, in turn, meant that frontline staff were under unnecessary pressure. Although my meds were there, ready, it still took them almost 10 minutes to find them because the dispensed drugs waiting for collection is poorly organised. This poor service needs to addressed as a matter of urgency.
Visited Don't know on May 2024
Review titled Freeman Hospital
Replied on 20 May 2024
We are sorry for your experience with the services at the Lloyds Pharmacy with long wait times to get your prescription and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net. If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.
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Review titled Great team , caring staff above and beyond
Rated 5 stars out of 5
by Caroline - Posted on 31 May 2024
I would like anyone who is going for a endoscopy to not be too afraid. The staff there and people doing this work were very caring towards me as I was nervous due to previous experience with intubation. Thank you-each and everyone for your help.
Visited Gastrointestinal and Liver services on May 2024
Review titled Freeman Hospital
Replied on 31 May 2024
Thank you for taking the time to leave your feedback regarding your experience at the Endoscopy Department, Freeman Hospital. We are pleased that that the staff there were able to ease your nerves and helped you with your procedure. We will pass on your feedback to the directorate, who will share with the team involved in your care.
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Review titled Really helpful re hearing aid
Rated 5 stars out of 5
by Felicity M - Posted on 10 May 2024
I had appointment with audiologist for review of hearing aid I got last December . She was so pleasant abd helpful - checked ears for wax, changed the tubing and generally helped my confidence in using and looking after the aids . Left feeling much happier!
Visited Ear, Nose & Throat on May 2024
Review titled Freeman Hospital
Replied on 10 May 2024
Thank you for taking the time to leave your feedback regarding your experience at the Audiology Department, RVI. We are pleased that your review went well and the member of staff was pleasant and helpful, giving you the confidence to look after your aids going forwards . We will pass on your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust