Freeman Hospital
Freeman Road, High Heaton, Newcastle Upon Tyne, Tyne and Wear, NE7 7DNContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing
Rated 5 stars out of 5
by Samantha bass - Posted on 17 April 2023
This is from my dad and my family. My dad michael bass is currently on ward 9 at freeman hospital and is on going rehabilitation from his stroke he had in January this year. Could I just say how amazing the physiotherapist and occupational therapist have been, they have brought my dad back from the brink of death, they have taught him how to live again, how to adapt and they have helped him from being bed bound to hoisted to being able to step transfer which us as a family and the doctors thought would be impossible due to the severity of his stroke. My dad is becoming more independent and more confident with the help of the amazing staff. This physio and OT department in our eyes are the most important people. Undervalued and are always behind the scenes but do the most important work. From the bottom of our hearts thank you, thank you for all your amazing dedication to your job without you this would be a very sad world. Thank you for giving my dad his life back and thank you for just being you. We can not get over the progress he has made and none of this would be possible without you. Not all hero’s wear capes.
Visited Physiotherapy on April 2023
Review titled Freeman Hospital
Replied on 19 April 2023
Thank you for taking the time to leave your feedback regarding the care of your dad at the Freeman hospital. We are pleased that he has received amazing ongoing care from the team and he has regained his independence and confidence. We will send your feedback to the department who will share with the team involved in his care.
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Review titled excellent service
Rated 5 stars out of 5
by Kevin Strong - Posted on 17 April 2023
on the 14th, April 2023 at 8.45 am i had to see a nurse for consultation. She was the most delightful person you could ever meet, She was respectful, knowledgeable, extremely caring and made me feel as though i was important to her. i left that Urology treatment feeling on top of the world. So thank you thank you thank you. That young lady deserves every accolade possible.
Visited Urology on April 2023
Review titled Freeman Hospital
Replied on 19 April 2023
Thank you for taking the time to leave your feedback regarding your care at the urology department at the freeman hospital. We are pleased that you had a positive consultation with the member of our team, who was respectful and caring. We will feedback to the department who will share with the team involved in your care.
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Review titled Wonderful Staff
Rated 5 stars out of 5
by Anne Seifipour - Posted on 23 April 2023
I wish I could leave 10 stars for these wonderful people in Ward 10 who created a positive, caring, professional environment for all patients in their care. I felt very safe in their hands & in no doubt I was receiving the best care I possibly could. Everything was explained clearly. Every member of staff always had time to answer questions. If an individual couldn't answer it they would get someone who could, always giving you their time. I was never patronised which is very important as you are getting older. It was un uplifting experience being there created by the top notch staff which must speed up recovery. The food was very good too! Thank you all!
Visited Ear, Nose & Throat on April 2023
Review titled Freeman Hospital
Replied on 24 April 2023
Thank you for taking the time to leave your feedback regarding your care at the ENT department at the Freeman Hospital. We are pleased that you found the staff on ward 10 create a positive caring environment for patients, always having time to answer questions. We will forward your feedback to the directorate, who will share with the staff involved in your care.
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Review titled Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
Was admitted for septoplasty to ward 10. Staff were so caring and and put me at ease straight away. The anaesthetics team were fabulous and from start to finish I was cared for incredibly well. I am a Trust employee and still totally in awe of our fabulous staff at Newcastle Hospitals.
Visited Ear, Nose & Throat on April 2023
Review titled Freeman Hospital
Replied on 11 April 2023
Thank you for taking the time to leave your feedback regarding your care at the ENT department at the Freeman Hospital. We are pleased that the staff were caring and put you at ease. We will forward your feedback to the directorate, who will share with the team involved in your care.
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Review titled Efficient and friendly
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2023
I attended the Day Treatment Centre for a spinal procedure. All of the staff from reception onwards, were friendly, kind and caring. I was informed at every stage what was happening. The whole process was very smooth and efficient. The building itself has a very calm atmosphere which is a lovely contrast from often frenetic departments.
Visited Orthopaedics on April 2023
Review titled Freeman Hospital
Replied on 11 April 2023
Thank you for taking the time to leave your feedback regarding your experience regarding a spinal procedure at the Freeman Hospital. We are pleased that all the staff were friendly, kind and caring and that you found the whole process to be smooth and efficient. We will forward your feedback to the directorate, who will share with the team involved in your care.
Information supplied by The Newcastle Upon Tyne Hospitals NHS Foundation Trust