Friarage Hospital
Friarage Hospital, Northallerton, North Yorkshire, DL6 1JGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent patient care
Rated 5 stars out of 5
by Sandra Chappell - Posted on 06 April 2023
Took my 96 year old mum to urgent care on 05/04/2023 with a broken ankle. Although staff shortages meant a long wait of 6 hours in total, every single member of staff treated my mum with care & compassion, kept her informed & maintained her dignity throughout. We were even treated to a welcome cup of tea, despite the department being extremely busy, and staff working long beyond the end of their shift. Thank you.
Visited Urgent Treatment Centre on April 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Sandra, Thank you for your comments in which you express your gratitude for the care and treatment received from the Friarage Urgent Care centre. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards Eve Patient Experience Officer
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Review titled Ridiculous wait time
Rated 1 star out of 5
by Charlotte Croser - Posted on 08 April 2023
Visited the ‘urgent’ treatment centre today with my 4 month old to be left 3 hours before being triaged and then another hour until she was seen by a doctor. Absolutely shocking amount of time to leave a 4 month old baby, I informed them that I had only brought one bottle with me, one of the nurses went looking for some milk for me but never came back. I couldn’t fault the doctor we saw he was brilliant but that is the only good thing I can say about this department. People who came in after my daughter were being seen first, which is wrong.
Visited Urgent Treatment Centre on April 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Charlotte, Thank you for your feedback in relation to the Urgent Treatment Centre, at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your poor experience, surrounding waiting times and communication. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
Information supplied by South Tees Hospitals NHS Foundation Trust