Frimley Park Hospital
Portsmouth Road, Camberley, Surrey, GU16 7UJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Frimley Park Hospital.
Reviews
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Review titled Confidential information
Rated 4 stars out of 5
by Anonymous - Posted on 13 November 2022
The care from the Doctors, midwives and care assistants was great. One area the labour ward needs to work on is patient confidentiality. Often discussing patients diagnosis and care plans in the reception area where everyone in the waiting room can hear, including the patient being discussed. Making myself feel very awkward, understandably they were busy however this should not impact the sharing of confidential information.
Visited Maternity services on November 2022
Review titled Frimley Park Hospital
Replied on 15 November 2022
Dear Anonymous, Thank you very much for your feedback and for taking the time to share your experience. It is always lovely to hear that care experience from all teams was ok. However, please accept my sincere apologies on behalf of the Trust for the apparent lack of confidentiality. I will share your feedback with the local Maternity Team who will take your feedback on board and will do what they can to mitigate the issues you mention. Thank you again for your time. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Bbrilliant, attentive & thorough care
Rated 5 stars out of 5
by Sam - Posted on 07 December 2022
I was admitted to the gastro ward of f9 & stayed within their care for seven days. my experience from the outset was second to none. every member of the team was amazing to each and every patient & everyone was well looked after. my treatment was clear from the doctors and we’ll executed enabling me to make a full recovery. even with full wards the nursing team were attentive and calming making a scary situation a more calm one. I cannot thank the team enough for the seven days I spent with them and would have no hesitation to see them again.
Visited Gastrointestinal and Liver services on November 2022
Review titled Frimley Park Hospital
Replied on 09 December 2022
Dear Sam, Thank you very much for taking the time to let us know about your recent experiences at Frimley Health. It is wonderful to hear that your experience was so positive and that your care was good. I will share your feedback with the teams involved who will, I know, enjoy learning how much the care they give is appreciated. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Awful waiting times
Rated 1 star out of 5
by Anonymous - Posted on 08 November 2022
So stressful at every appt always waiting at least 1 hour past appt time. Resulting in me missing other scheduled appointments. This service really needs to improve. I have previous had a 9am appt which was also 1.5 hours late so it doesn’t matter what time of the day your appt is!
Visited Maternity services on November 2022
Review titled Frimley Park Hospital
Replied on 11 November 2022
Dear Anonymous, Thank you very much for taking the time to share your story and letting us know about the issues you have encountered. Please accept my sincere apologies on behalf of the Trust for the delays and hold ups you have experienced. As I am sure you will understand I cannot comment much further on the basis of the information you have provided however, if you are happy to give more feedback about the specific details of the delays you have experienced I will be able to investigate further. Please fee to email fhft.patientexperience@nhs.net and we will get back to you. In the meantime thank you for your feedback and I will share your comments appropriately. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Excellent care and skilled treatment
Rated 5 stars out of 5
by JS Shoreham - Posted on 24 January 2023
I was admitted for a partial nephrectomy.The treatment by the staff though they were very busy from the ancillary to the Top consultant were excellent . I can't Thank Them enough; they were all friendly, skilled and very professional at all times. I make a small monthly donation to Medicine sans Frontiers and increased it a little to express my thanks and a token of gratitude for the excellent care I received and to help people that don't have access to the care that we are fortunate to have.
Visited Urology on November 2022
Review titled Frimley Park Hospital
Replied on 27 January 2023
Dear JS Shoreham, Thank you very much for taking the time to share your recent experience of Frimley Health. I am delighted to hear that your experience was so positive and that you were so well cared for and looked after by staff at all levels. I will share your feedback appropriately. Thank you again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Very very poor
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
A relative of mine had to go to A&E due to the fact that his catheter was blocked. Arrived round about 9pm ish and wasnt seen till 5am ish the following morning. My Relative was in so much pain and left him to suffer. My Relative also had to be hoisted as they were wheelchair bound and they did not have a hoist as they couldn't find one.
Visited Accident and emergency services on November 2022
Review titled Frimley Park Hospital
Replied on 21 May 2024
Dear Anonymous, Thank you very much for taking the time to share your, and your relative’s experience of Frimley Health. Please accept my apologies for having taken some time to acknowledge your feedback and further, please accept my apologies on behalf of the Trust that the experience was so poor. I will share your feedback with the ED team who will use it to identify opportunities to improve the patient experience and I hope that if you and/or your relative need to use ED again your experience/s will be much improved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust ***We are always on the lookout for patients to tell their story and share their experiences of care – both good and bad – across Frimley Health on video for use internally across the Trust. These video stories are used – solely within the Trust – by the board and various teams for learning or as celebrations. If you have a story – either positive or negative – and want to know more please contact Mike Stone by email at mike.stone@nhs.net.***
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Review titled The Hospital & all members of staff saved my life.
Rated 5 stars out of 5
by John Aris - Posted on 23 November 2022
I was in Frimley Park Hospital for a procedure but when seen by the Surgeon he spotted that I was not well. He had me moved to A & E where I was seen without delay. I was moved to another room & talked to by a Doctor. He then gave me an electric shock which saved my life. After that a stent was cleared & I was placed on the Cardiac ward. The service, kindness I received was better than I had ever received before. I would like to commend all of the satff for their kind, knowlegable service which allowed me to survive & live the remainder of my life. I have never experienced such marvelous treatment from such friendly efficent doctors, nurses &m indeed all staff. Finaly my thanks go out specifically to a nurse Praju, for her efforts with regards to the issue of my take home medicines. In conclusion may I commend this hospital & their staff for letting me return to hopefully a normal old age. Long live the NHS & especially Frimley Park Hospital & all its staff.
Visited Cardiology on November 2022
Review titled Frimley Park Hospital
Replied on 25 November 2022
Dear John, Thank you very much for taking the time to share your story on this forum. It is always lovely to receive positive feedback about a patient experience – but in this case it is doubly so given the positive outcome of such observation and subsequent treatment and care. Reading your feedback has left me with a smile on my face! I will share your feedback with the teams involved who will be reassured to know their care meant so much to you. Thanks again and kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
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Review titled Brilliant
Rated 5 stars out of 5
by Julia Westwood - Posted on 15 November 2022
This department is amazing, staff are friendly and professional , they explain each step of the way and why you need to do the exercises set out. They have always been on time. Awesome job
Visited Physiotherapy on November 2022
Review titled Frimley Park Hospital
Replied on 15 November 2022
Dear Julia, Thank you very much for taking the time to leave such lovely feedback about your experiences with Frimley Health. It is always reassuring to receive such comments and I will share them appropriately with the team involved. Kind regards, Alex Jackson, Patient Experience Manager, Frimley Health Foundation Trust
Information supplied by Frimley Health NHS Foundation Trust