George Eliot Hospital
College Street, Nuneaton, Warwickshire, CV10 7DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A hospital to be avoided
Rated 1 star out of 5
by Ivor - Posted on 15 October 2023
Despite the brilliant staff, I was wrongly diagnosed and treated according. I was unable to understand the main consultant and I was left in a isolation room for weeks despite my reasonable requests and responses. Please try to avoid this hospital unless you have no alternative. Take care. Ivor Timson
Visited Infectious Diseases on July 2023
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Ivor, I believe we have spoken about your concerns but please do get in touch again if we can help further. Please contact pals@geh.nhs.uk Thank you and best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Poor directions to emergency dept
Rated 3 stars out of 5
by Marcus morton - Posted on 16 June 2023
Not being from the area we had cause to visit the emergency dept few weeks ago came on from m6 on to a444 poor visabity in the middle of the night went into entrance then noticed a plastic banner on fence which had half blown down in the wind telling to use the other entrance after a little while found it by maternity unit no light signs for emergency some saying urgent care unit which from my experience of the NHS is not an emergency dept an ambulance leaving the hospital assisted us to the right place sugest you may find time to put clear signs for emergency for us that dont know the hospital it may safe a life
Visited Accident and emergency services on May 2023
Review titled George Eliot Hospital
Replied on 19 June 2023
We are sorry that you experienced difficulty in locating the correct entrance for our Emergency Department, especially at what must have been an anxious time. We have passed your comments to our Estates department so they can review and improve the signage. Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled Waiting for scan results
by ghostbuster - Posted on 24 August 2023
I have been passing blood in my urine for a couple of months now. There was an infection but that cleared up. The GP referred me for a scan to look at my kidneys, which I had two weeks ago. On checking for the results I was told by the receptionist that the results could take up to twelve weeks to be received. Surely this can't be the norm!? The GP can't do anything until the results come through.
Visited May 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Ghostbuster, I'm so sorry for the late reply to your comment. I'm hoping that this is resolved now but if not please do contact pals@geh.nhs.uk and we will do our best to help you. Thank you and best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Excellent care
by Alsy - Posted on 06 May 2023
From the minute I arrived, for my colon resection, to the minute I left, I could not have received better care. All members of staff, from the surgeons to the tea lady, were amazing. So friendly and helpful. Mr Aslam and his team are second to none. I spent 4 days on Mary Seacole ward and the staff there were incredible. I can't speak highly enough of my experience.
Visited April 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 08 May 2023
Thank you for taking the time to give your feedback, the team will be delighted to receive this Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled Unacceptable staff attitude
by apustf77 - Posted on 15 March 2023
Today I had my pre op assessment. As soon as I arrived I met a lovely nurse who took my blood pressure etc. I then waited for a while to see the Staff Nurse who did not greet me nor were they friendly in any manner. Upon taking me into a side room they spoke to me in what I found a very blunt, almost aggressive manner throughout the entire time. I found them patronising and it was an awful experience for a nervous patient. They were incredibly unprofessional, asking me about responses on a medical form I had sent in months ago and telling me I have no medical knowledge (of my own health...) GEH please feed this back to the pre op dept. Please also read your medical questionnaire responses when sent back months ago so that if you're unhappy with any responses then these can be dealt with prior to a pre op assessment. The issues the staff nurse had with my medical.form could have been resolved whilst waiting for today's appointment. Instead I now have to wait to speak to my GP to then be referred back for surgery. This is unacceptable as I have been waiting 4 years for this surgery.
Visited March 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 17 March 2023
Dear apustf77, thank you for taking the time to tell us about your experience. I'm so sorry to read that staff were unfriendly and patronising and that you have been referred back to your GP. Please can you contact our PALS team via email PALS@geh.nhs.uk or by telephone: 02476 865550 and we will look into this matter and see if there is anything we can do. I will also make the pre-op team aware of this issue. Thank you, Becky, Patient Experience Manager.
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Review titled Cardiac rehabilitation
Rated 5 stars out of 5
by Karen rooke - Posted on 27 June 2023
In October 2022 i had a heart attack while on holiday. Was treated in Norwich hospital and was referred back home for follow up and rehab. The physio did a thorough assessment and i was given a date to start the 16 session cardiac rehab program. I’m registered as blind and i needed additional support in the way of tactile marking being placed on the gym equipment i asked the head physio about this and he arranged a very nice lady from the admin staff to soft it out for me. This was done and thank you very much for sorting this out for me. It was a 16 session exercise program nothing else. But it got you knowing that you could exercise and there was no problem in you doing this after having a heart attack like i did. Over all I’m very satisfied with the treatment i got
Visited Cardiology on March 2023
Review titled George Eliot Hospital
Replied on 03 July 2023
Dear Karen, thank you for your lovely post about our cardiac rehabilitation programme. I will forward your kind comments to the team. Best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Pain management
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Don’t bother. I’ve been waiting for a call back for nearly a year even though I’m supposed to be actively under the programme. They palm you off with an online course that basically says the pain is in your head even though I have physical disabilities.Then they don’t contact you again. No support whatsoever. Complete waste of time, they haven’t offered anything other than acupuncture. Acupuncture isn’t going to fix slipped discs and osteoarthritis aswel as other physical illnesses. Don’t waste your time or energy as they won’t help you
Visited Pain Management on March 2023
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Patient, please accept my sincere apologies for the delay in replying to you. I realise that your feedback dates back to February 2024 and your visit was March 2023 but if there is anything we can do to help you now, please contact our PALS team pals@geh.nhs.uk and we will do everything we can to support you. Please accept my apologies again for the delay. Becky, Head of Patient Experience
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Review titled Amazing staff
Rated 5 stars out of 5
by Sara Roddis - Posted on 29 March 2023
I had the pleasure of having my son here, I have had all my babies at George Elliot after a not so pleasant experience in a different hospital. The staff are so so friendly, on each ward in the maternity block- from labour ward, to triage, to the drayton ward, all staff are very kind, caring and go above and beyond. They even moved me to the labour room I had my other kids in! Another thing to note: They actually acknowledge and spoke to my partner which is a huge deal- it's not just me having a baby but we were having a baby. They treated us with respect and I will never forget that. Thank you so much to the midwives, nurses, reception staff, healthcare assistants for your amazing service x
Visited Maternity services on January 2023
Review titled George Eliot Hospital
Replied on 15 May 2023
Dear Sara, thank you so much for taking the time to leave a review about your experience on the labour ward. Congratulations on the birth of your son! I'm sorry for my late reply to you. I will pass on your kind comments to the team. I know they will be really happy to read your feedback! Thanks again, Becky, Patient Experience Manager
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Review titled endoscopy
Rated 5 stars out of 5
by Ian Holdaway - Posted on 22 January 2024
I cannot be more complimentary of the nursing and medical staff that attended me on Saturday 20th January , they were all very professional and courteous at all times but as important they were friendly and made me feel at ease at all times . I felt confident that I was safe and was treated respectfully many thanks Ian Holdaway
Visited Diagnostic Endoscopy on January 2023
Review titled George Eliot Hospital
Replied on 24 January 2024
Dear Ian, thank you so much for taking the time to feedback about your experience with the Endoscopy team. I will forward your kind comments to the team and ask for them to be shared at the staff meeting. Thank you again, Becky, Head of Patient Experience and Volunteering
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Review titled Amazing care
Rated 5 stars out of 5
by Lola - Posted on 30 January 2023
I've just spent 3 weeks in the Mary Seacole Ward and I can't thank all the staff enough for how they looked after me. As someone who has struggled to leave the house for a long time now, being in a whole different environment petrified me. So although they looked after me physically, they looked after me mentally too. They went above and beyond! Honestly, from the bottom of my heart. Thank you!
Visited Don't know on January 2023
Review titled George Eliot Hospital
Replied on 30 January 2023
Dear Lola, thank you for taking the time to tell us about the staff on Mary Seacole ward and how you feel they went above and beyond. I will pass on your kind comments to the ward staff who will be very happy to read this. Best wishes for your recovery from Becky, Patient Experience Manager
Information supplied by George Eliot Hospital NHS Trust