George Eliot Hospital
College Street, Nuneaton, Warwickshire, CV10 7DJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent care
by Alsy - Posted on 06 May 2023
From the minute I arrived, for my colon resection, to the minute I left, I could not have received better care. All members of staff, from the surgeons to the tea lady, were amazing. So friendly and helpful. Mr Aslam and his team are second to none. I spent 4 days on Mary Seacole ward and the staff there were incredible. I can't speak highly enough of my experience.
Visited April 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 08 May 2023
Thank you for taking the time to give your feedback, the team will be delighted to receive this Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled Unacceptable staff attitude
by apustf77 - Posted on 15 March 2023
Today I had my pre op assessment. As soon as I arrived I met a lovely nurse who took my blood pressure etc. I then waited for a while to see the Staff Nurse who did not greet me nor were they friendly in any manner. Upon taking me into a side room they spoke to me in what I found a very blunt, almost aggressive manner throughout the entire time. I found them patronising and it was an awful experience for a nervous patient. They were incredibly unprofessional, asking me about responses on a medical form I had sent in months ago and telling me I have no medical knowledge (of my own health...) GEH please feed this back to the pre op dept. Please also read your medical questionnaire responses when sent back months ago so that if you're unhappy with any responses then these can be dealt with prior to a pre op assessment. The issues the staff nurse had with my medical.form could have been resolved whilst waiting for today's appointment. Instead I now have to wait to speak to my GP to then be referred back for surgery. This is unacceptable as I have been waiting 4 years for this surgery.
Visited March 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 17 March 2023
Dear apustf77, thank you for taking the time to tell us about your experience. I'm so sorry to read that staff were unfriendly and patronising and that you have been referred back to your GP. Please can you contact our PALS team via email PALS@geh.nhs.uk or by telephone: 02476 865550 and we will look into this matter and see if there is anything we can do. I will also make the pre-op team aware of this issue. Thank you, Becky, Patient Experience Manager.
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Review titled Cardiac rehabilitation
Rated 5 stars out of 5
by Karen rooke - Posted on 27 June 2023
In October 2022 i had a heart attack while on holiday. Was treated in Norwich hospital and was referred back home for follow up and rehab. The physio did a thorough assessment and i was given a date to start the 16 session cardiac rehab program. I’m registered as blind and i needed additional support in the way of tactile marking being placed on the gym equipment i asked the head physio about this and he arranged a very nice lady from the admin staff to soft it out for me. This was done and thank you very much for sorting this out for me. It was a 16 session exercise program nothing else. But it got you knowing that you could exercise and there was no problem in you doing this after having a heart attack like i did. Over all I’m very satisfied with the treatment i got
Visited Cardiology on March 2023
Review titled George Eliot Hospital
Replied on 03 July 2023
Dear Karen, thank you for your lovely post about our cardiac rehabilitation programme. I will forward your kind comments to the team. Best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Pain management
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Don’t bother. I’ve been waiting for a call back for nearly a year even though I’m supposed to be actively under the programme. They palm you off with an online course that basically says the pain is in your head even though I have physical disabilities.Then they don’t contact you again. No support whatsoever. Complete waste of time, they haven’t offered anything other than acupuncture. Acupuncture isn’t going to fix slipped discs and osteoarthritis aswel as other physical illnesses. Don’t waste your time or energy as they won’t help you
Visited Pain Management on March 2023
Review titled George Eliot Hospital
Replied on 09 August 2024
Dear Patient, please accept my sincere apologies for the delay in replying to you. I realise that your feedback dates back to February 2024 and your visit was March 2023 but if there is anything we can do to help you now, please contact our PALS team pals@geh.nhs.uk and we will do everything we can to support you. Please accept my apologies again for the delay. Becky, Head of Patient Experience
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Review titled Amazing staff
Rated 5 stars out of 5
by Sara Roddis - Posted on 29 March 2023
I had the pleasure of having my son here, I have had all my babies at George Elliot after a not so pleasant experience in a different hospital. The staff are so so friendly, on each ward in the maternity block- from labour ward, to triage, to the drayton ward, all staff are very kind, caring and go above and beyond. They even moved me to the labour room I had my other kids in! Another thing to note: They actually acknowledge and spoke to my partner which is a huge deal- it's not just me having a baby but we were having a baby. They treated us with respect and I will never forget that. Thank you so much to the midwives, nurses, reception staff, healthcare assistants for your amazing service x
Visited Maternity services on January 2023
Review titled George Eliot Hospital
Replied on 15 May 2023
Dear Sara, thank you so much for taking the time to leave a review about your experience on the labour ward. Congratulations on the birth of your son! I'm sorry for my late reply to you. I will pass on your kind comments to the team. I know they will be really happy to read your feedback! Thanks again, Becky, Patient Experience Manager
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Review titled endoscopy
Rated 5 stars out of 5
by Ian Holdaway - Posted on 22 January 2024
I cannot be more complimentary of the nursing and medical staff that attended me on Saturday 20th January , they were all very professional and courteous at all times but as important they were friendly and made me feel at ease at all times . I felt confident that I was safe and was treated respectfully many thanks Ian Holdaway
Visited Diagnostic Endoscopy on January 2023
Review titled George Eliot Hospital
Replied on 24 January 2024
Dear Ian, thank you so much for taking the time to feedback about your experience with the Endoscopy team. I will forward your kind comments to the team and ask for them to be shared at the staff meeting. Thank you again, Becky, Head of Patient Experience and Volunteering
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Review titled Amazing care
Rated 5 stars out of 5
by Lola - Posted on 30 January 2023
I've just spent 3 weeks in the Mary Seacole Ward and I can't thank all the staff enough for how they looked after me. As someone who has struggled to leave the house for a long time now, being in a whole different environment petrified me. So although they looked after me physically, they looked after me mentally too. They went above and beyond! Honestly, from the bottom of my heart. Thank you!
Visited Don't know on January 2023
Review titled George Eliot Hospital
Replied on 30 January 2023
Dear Lola, thank you for taking the time to tell us about the staff on Mary Seacole ward and how you feel they went above and beyond. I will pass on your kind comments to the ward staff who will be very happy to read this. Best wishes for your recovery from Becky, Patient Experience Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 22 January 2023
What a brilliant team from reception to seeing the doctor who was outstanding he explained everything and sent me for xray then relayed the result to me Keep up the brilliant work
Visited Urgent Treatment Centre on January 2023
Review titled George Eliot Hospital
Replied on 23 January 2023
Dear Patient, thank you so much for taking the time to write these kind comments. It's great to know that you were happy with how the doctor explained everything to you and also with the reception staff. I will pass on your feedback to the team. Best wishes, Becky, Patient Experience Manager
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Review titled Brilliant service in the maternity assessment unit.
Rated 4 stars out of 5
by Anonymous - Posted on 29 December 2022
I received outstanding care from the midwives in this department. Nothing was too much for them, and I felt that myself and my unborn baby were in safe hands. They carried out all tasks professionally, and with great skill and compassion. Thank you all so much.
Visited Maternity services on December 2022
Review titled George Eliot Hospital
Replied on 23 January 2023
Dear Patient, thank you for taking the time to tell us about your experience. I'm really happy to read that you were treated professionally and with care and compassion. I will pass on your feedback to the midwives who I know will be very happy to read your kind comments. Thanks again, Becky, Patient Experience Manager
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Review titled Really impressed with maternity ward
by HanW345 - Posted on 28 December 2022
I have been feeling under the weather with a flu and cough over Christmas. I was visiting family and was feeling very limited activity with baby at 26 weeks. I called the maternity ward at George Elliot on the advise of my GP. They were so quick and friendly, really impressed with the service the maternity ward provided.
Visited December 2022
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 23 January 2023
Dear HanW345, thank you for taking the time to write about your experience at the Maternity ward. I hope you're feeling better. I'm glad that you were treated quickly and by friendly staff. I will pass on your comments to the team. Best wishes, Becky, Patient Experience Manager
Information supplied by George Eliot Hospital NHS Trust