Good Hope Hospital
Rectory Road, Sutton Coldfield, West Midlands, B75 7RRContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled brilliant service 16/2/24
Rated 5 stars out of 5
by stephen george hall - Posted on 28 February 2024
cant thank everyone at ward 17 enought for a brilliant service from the cleaners. tea ladies .nurses .doctors.surgeons. i went in for a replacement hip.i was in for 4 days and they made my stay so much easier and i cant thank you all enought x
Visited Don't know on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received on Ward 17 from all the staff during your 4 day stay. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Colposcopy
Rated 5 stars out of 5
by Anonymous - Posted on 09 March 2024
I had to have an colposcopy in February and loop treatment in March, lovely staff try to put you at easel
Visited Gynaecology on February 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that the staff looking after you at your Colposcopy and loop treatment have been so lovely and put you at your ease. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Discharge experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 February 2024
My Mother in law was discharged 31/1 which led to an appalling chain of events. She was discharged with the assurance her medication would be sent on the her home address by midday the next morning. No medication arrived so we rang the numbers provided. We were still chasing the prescription at 7pm that night and I am waiting to see if it has been delivered. Every nurse we spoke said they would call me back to let me know when the prescription would be delivered, not one of them did right to the final call at 7.30pm. The patient discharged is 86 years of age and was given no discharge notes and not one member of staff had any clue to her prescription medication or when she was discharged. Her grandson rang to visit and confirm she was still there, they said yes she was there when she was not so he had a long and wasted journey. Absolutely disgusting treatment.
Visited General Surgery on January 2024
Review titled Good Hope Hospital
Replied on 12 February 2024
Dear Patient Thank you for taking the time to provide feedback about Good Hope Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your mother in law's discharge experience was so poor. We are keen to listen to you/your mother in law's concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that might have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Alongside this we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as we are doing a specific piece of work at the moment around improving patient's experience of discharge. If this is something you/your mother in law might be interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Exceptional care from amazing staff
Rated 5 stars out of 5
by Hilary Worboys - Posted on 08 August 2024
I was admitted to Good Hope several times at the end of 2023 and early 2024, resulting in major surgery. The care and attention received from everyone was first class. I was looked after extremely well despite very overworked and busy staff. From the receptionist at the day care admission, the surgeon and his team, the anethetic team and the staff on the gynecology ward were faultless. Thank you all.
Visited Gynaecology on January 2024
Review titled Good Hope Hospital
Replied on 23 August 2024
Dear Hilary Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you have received during all of your recent admissions and that the teams looking after you couldn't be faulted. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent support of first time parents
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Our daughter was taken by ambulance to A and E following a seizure. She was upset and not easy to examine but all staff were kind and patient with her. They looked after us all really well in what was a very scary experience.
Visited Accident and emergency services on January 2024
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Relative Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham. We are delighted to hear about the excellent care your daughter received at her recent visit to the Emergency Department and that staff were so kind and patient. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing care
Rated 5 stars out of 5
by Karuna Pendleton - Posted on 15 February 2024
I had my son by c-section on the 31.01.24 and the whole team on floor 1 who delivered my baby, from the surgeon, to the anesthetist the midwife and everyone else there that day were amazing. I was so nervous and they put me at ease and made me feel reassured, I knew I was in safe hands. Thank you to all the team that helped deliver baby Henry safely, words cannot describe how grateful I am. The after care on the Labour ward (ward 5) is second to none. The midwifes and all the staff there have hearts of gold. I have great admiration for each and every one of you. The level of care and support you gave me was so valuable. I felt at my most vulnerable after having major surgery and looking after a newborn at the same time. But you all never judged me, you all looked after me and you went above and beyond in terms of the care you showed me. From emptying my catheter to words of understanding, support and compassion. No job was too big or too small, and always with a smile. Thank you so much, you are an amazing bunch of people. In the lead up to the birth, we had to have a lot of checks and scans which took place on MAC floor 4. Again all the sonographers and midwives we encountered during our pregnancy there were always so lovely.
Visited Maternity services on January 2024
Review titled Good Hope Hospital
Replied on 14 March 2024
Dear Karuna Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response but there was an issue with the website that prevented us replying. We are really pleased to hear that the care and support provided by the team who delivered your baby by C-section and then on Ward 5 were so good. We'd be interested in hearing about this in more detail and potentially gathering a patient story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Fantastic service
Rated 5 stars out of 5
by Lisa Thomas - Posted on 01 May 2024
I want to thank the wonderful team who looked after me so well at my recent appointment at the Breast clinic. I was very anxious and they were all extremely kind and caring. The treatment was very efficient, from initial discussion, examination to scan to treatment and then follow up discussion with the consultant, all within 1 hour. I really appreciate their support and treatment. Please pass on my thanks and best wishes.
Visited Breast cancer services on January 2024
Review titled Good Hope Hospital
Replied on 10 May 2024
Dear Lisa Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham- apologies for the slightly delayed response. We are delighted to hear about the excellent care you've received at the breast clinic - in particular that staff were reassuring and the process was efficient. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Positive experience
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I attended the hospital for a colonoscopy not the nicest of procedures I was a bit apprehensive but at all times the staff were very professional and friendly putting me at ease. Explaining what was going on and reassuring me at every opportunity I cannot fault them and they are a credit to their profession and the NHS
Visited Diagnostic Endoscopy on January 2024
Review titled Good Hope Hospital
Replied on 17 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your recent colonoscopy and that staff were so professional, reassuring and friendly. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Compassion
Rated 5 stars out of 5
by Irene - Posted on 23 January 2024
Amazing!! In December and January I had to visit Same Day Emergency Care. The staff were calm, compassionate, caring and thoughtful. Although they were very busy and waiting times were long, they were wonderful! I felt reassured and confident in their care.
Visited Accident and emergency services on January 2024
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Irene Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are really pleased to hear about the excellent care you received in your recent visits to the Same Day Emergency Care department and that staff were calm, compassionate, thoughtful and reassuring. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Lovely staff on ward 7
Rated 4 stars out of 5
by Charlotte Lee - Posted on 18 January 2024
I spent about 5 days on ward 7 recently and the staff couldn’t do enough for me there. It’s a shame you can’t mention names on these reviews because there were 2 staff members in particular who made my stay there so much more pleasant. One was in training and I just know they’re going to be a fantastic nurse. But overall every staff member was great, and I really appreciated all their help and kindness. Thanks so much ward 7
Visited Don't know on January 2024
Review titled Good Hope Hospital
Replied on 29 January 2024
Dear Charlotte Thank you so much for taking the time to provide feedback about Good Hope Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 07 and that staff were so helpful and kind. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information (including the names of the staff you mentioned that were so helpful) or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust