Gravesham Community Hospital
Gravesham Community Hospital, Bath Street, Gravesend, Kent, DA11 0DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Margaret - Posted on 13 May 2024
Came in last week feeling awful after seeing my gp and dv !triage was quick and caring not long to wait saw a lovely lady who sorted me out and feeling 80% better
Visited Urgent Treatment Centre on May 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Margaret Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Late Easter Monday
Rated 3 stars out of 5
by Morag Rogers - Posted on 01 April 2024
Today about 5.45 arrived. Urgent medical care. My eye was getting worse with being red and weepy. Throbbing too. The receptionist said that they had already done their quoter for the day. Go to another emergency facility. Very disappointed. First time but I will see my GP tomorrow for emergency care. Hopefully.
Visited Urgent Treatment Centre on April 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Morag, We are sorry that you had cause to complain regarding your experience at Gravesham Community Hospital UTC We would like to look further into your concerns but require more information, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Good service
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2024
I had to visit the Urgent Care Centre for a shoulder injury. It was very busy but all the staff were caring and considerate and eventually it was confirmed that I had no bony injury which was a relief. I was there for about three hours which I thought was reasonable under the circumstances.
Visited Urgent Treatment Centre on April 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Anonymous Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Really helpful
Rated 4 stars out of 5
by Emily - Posted on 25 March 2024
Visited minor injuries with a suspected broken hand. Was treated with kindness and patience in a clearly very busy centre. The service was efficient with only a 2 hour wait from initial registration, triage, x ray and consultation. Very grateful to all the staff from registration to consultation. Thank you!
Visited Urgent Treatment Centre on March 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Emily Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Roger Hatch - Posted on 20 April 2024
I attended the hospital during March and April this year when I cut my index finger which required 8 stitches; the care and treatment I received was first class and the nurses and assistants were most helpful and dressed the cut several times with great care and skill. The whole procedure was impressive for which I am most grateful. Many thanks. Roger Hatch
Visited Urgent Treatment Centre on March 2024
Review titled Gravesham Community Hospital
Replied on 17 June 2024
Dear Roger, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at the UTC. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Really good
Rated 5 stars out of 5
by Anonymous - Posted on 10 February 2024
I went there today after being unable to see my GP yesterday. The reception staff triarge and dr were all lovely & understanding. I would like to thank them all.
Visited Urgent Treatment Centre on February 2024
Review titled Gravesham Community Hospital
Replied on 12 March 2024
Dear Anonymous, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Gravesham Urgent Treatment Centre. Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Great compassionate staff
Rated 5 stars out of 5
by Amii - Posted on 25 February 2024
We arrived on Sunday morning and was seen and treated within the hour. The nurse who treated my daughter was kind and compassionate and triage was quick too. Highly recommend.
Visited Urgent Treatment Centre on February 2024
Review titled Gravesham Community Hospital
Replied on 12 March 2024
Dear Amii Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Gravesham Community Hospital Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Urgent treatment centre triage nurse
Rated 4 stars out of 5
by Anonymous - Posted on 24 January 2024
My son has just been in minor injuries due to a head injury, the nurse who dealt with him was lovely and very helpful. However the nurse that triaged him I found quite rude and patronising, this was around 11pm on 24/01/24. She asked if he passed out and due to accident happening at nursery I said I wasn't sure but was told he went very white and quiet, she then proceeded to tell me "if someone is standing up and fallen to the ground, they've passed out, if they're sitting up and fall down, they've passed out, along with other comments and definitions explaining how I would know someone has passed out. These comments were obviously very patronising and she was aware I wasn't with my son at the time of the accident so it is fair to say it did annoy me. I work as a receptionist for the NHS and I would never speak to someone in this manor. My son also bled a lot and I said I was aware head injuries bleed a lot but due to the nursery workers all advising he gets medical attention that's what im doing, she looked at his head and went "its just a scratch", which considering the amount of blood his school clothes were soaked with and the hole he ended up having to get glued was just another unnecessary comment that felt so patronising. Again all the other staff were lovely and very helpful, this woman however didn't give a good impression.
Visited Urgent Treatment Centre on January 2024
Review titled Gravesham Community Hospital
Replied on 25 January 2024
Dear Anonymous We are sorry that you had a negative experience at the Gravesham UTC with the nurse that triaged your son. I am glad to hear that the other staff were helpful. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to do so. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled No confidentiality
Rated 2 stars out of 5
by Anonymous - Posted on 12 December 2023
No privacy at all when talking to the receptionist. Have to speak loudly due to plastic partition. Everyone can hear all your information. We sat at the back of the waiting room and could hear everything! Bearing in mind we were there for an injury (most there as they can't see GP!), triage nurse was abrupt and rude to my daughter. Nurse in treatment area ok but seemed in a rush. Disappointed.
Visited Urgent Treatment Centre on December 2023
Review titled Gravesham Community Hospital
Replied on 20 December 2023
Dear Anonymous, We are sorry to learn of your negative experience when you visited the UTC at Gravesham Community Hospital. We would like to look further into your concerns, therefore would you please contact us on the below contact details, if you wish to, to enable us to investigate. Best wishes, Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
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Review titled Weekend medical problem
Rated 5 stars out of 5
by Chris Oxford - Posted on 03 December 2023
I was treated rapidly and with compassion, courtesy and professionalism by all the staff I came into contact with. They were able to supply prescriptions for the medication that was later to solve my problem. It is with great regret that many Doctor's Surgeries cannot provide the same faultless service. Thank you all.
Visited Urgent Treatment Centre on December 2023
Review titled Gravesham Community Hospital
Replied on 20 December 2023
Dear Chris, Thank you for taking the time to feedback to us. We are pleased to hear of your positive experience at Gravesham UTC Your feedback will be passed onto the unit lead for sharing with the team. Best wishes Patient Advice and Liaison Service (PALS) Kent Community Health NHS Foundation Trust Tel: 0800 030 4550 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk
Information supplied by Kent Community Health NHS Foundation Trust