Guest Hospital
Tipton Road, Dudley, West Midlands, DY1 4SEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Really lovely and caring staff!
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I recently had a blood test at the Guest Hospital, my first after fainting mid-test at a different hospital. The two phlebotomists that dealt with me were absolutely lovely and really listened to all of my concerns, reassured me throughout the process and made sure I was comfortable throughout. They were so kind and chatty which really helped to calm my nerves especially as I thought I was going to faint again, and the test itself was super quick and pretty much painless which has restored my confidence and alleviated my fears of blood tests. I wanted to leave this review as a compliment to the hospital and its staff, as people (myself included) are often so quick to leave negative reviews but often don’t think to leave positive ones.
Visited Don't know on July 2024
Guest Hospital has not yet replied.
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Review titled Aggressive phlebotomist
Rated 1 star out of 5
by Janet - Posted on 31 May 2024
Very aggressive and rough lady who took blood today. When l asked was she ok she said that her face always looked like that.
Visited Rheumatology on May 2024
Review titled Guest Hospital
Replied on 06 June 2024
Dear Janet, Thank you for taking the time to tell us about your experience at Guest Outpatients Centre. We are sorry to hear that your experience was not up the standard we expect. We would like to assure you and all our patients that we take all comments seriously and act upon them as part of our ongoing commitment to improving patient experience. If you wish to contact our Patient Advice and Liaison Service (PALS) on free phone 0800 073 0510 or email dgft.pals@nhs.net we would happily investigate your concerns and share with senior members of staff. Patient Experience Team
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Review titled Great staff and ongoing support
Rated 5 stars out of 5
by Kristina Garratt - Posted on 12 June 2024
I was recently seen in the immunology department and can’t thank staff enough for their ongoing support with my condition. I would like to give a huge thank you to the Clinical Nurse Specialist Immunology, who has been so kind and patient with me as I’ve navigated through different treatment options. A real asset to the National Health Service! I think we are so quick to complain and there should be more praise given when we receive a good service. I’m hopeful that I will soon get the treatment I need to help with my ongoing condition. Please pass on my thanks to staff and put them forward for any recognition programmes that you run.
Visited Immunology on May 2024
Review titled Guest Hospital
Replied on 13 June 2024
Dear Kristina, Thank you for taking the time to tell us about your positive experience at our Immunology Department at the Guest Outpatient Centre. We are delighted that staff were kind and patient with you during your appointment. We have shared your kind words to staff within the department who will be pleased to receive them. All the best and take care, Patient Experience Team
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Review titled Excellent Staff
Rated 5 stars out of 5
by Sophie - Posted on 11 April 2024
I was sent for a routine ultrasound to this hospital and the staff that saw me were amazing. I normally get quite anxious about appointments but the manner in which I was treated I came away feeling really positive. I was listened to, I was treated with kindness and respect. I wish all my experiences were the same but that’s why I wanted to write a review because we can be so quick to complain but when it comes to praise it’s easier to forget about it rather than document it. So here it is. The two women I saw were phenomenal and I hope this somehow gets back to them as an encouragement for the job they are doing.
Visited Imaging services on April 2024
Review titled Guest Hospital
Replied on 17 April 2024
Dear Sophie, Thank you for taking the time to tell us about your positive experience at our Radiology department at Guest Hospital. We are happy to hear you received excellent care and treatment and staff were able to keep you at ease during your appointment and treat you with kindness and respect. We have passed on your kind words to staff within the Radiology department who will be happy to receive them. All the best and take care, Patient Experience Team
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Review titled Highly recommended
Rated 5 stars out of 5
by Mrs L Harris - Posted on 12 March 2024
First time attendee for CT scan and radiologist took time to explain the process. Immediately put me at ease. Waiting time is reasonable and seen close to appointment. Very clean and bright, does not feel like I was in a hospital. Been for X-ray in November 2023 and blood test in February 2024 before imaging and all appointments were seen quickly and efficiently by friendly staff. Would be my go to for future referrals
Visited Imaging services on March 2024
Review titled Guest Hospital
Replied on 13 March 2024
Dear Mrs Harris, Thank you for taking the time to tell us about your positive experience at our Radiology Department at Guest Outpatient Centre. We are delighted that staff were able to make you feel at ease during your appointment, the waiting time for your appointment was reasonable, and the department was clean and bright. We have shared your kind words to staff within the department who will be pleased to receive them. All the best and take care, Patient Experience Team
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Review titled People left out in the cold
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
People getting in 5-10mins early for an 8am appointment mostly all for blood tests are left out in the cold - what's the issue in letting them in and wait inside - they are doing their civic duty and helping the system be on time but that's the reward - wait outside in the cold, start a perpetual cycle of flu and eventually overload the system which already is beyond capacity. There is no shortage of chairs to seat 6-7 people so can't understand the reason? On top of it the service was delayed due to shortage of staff. I really urge the Chief Exec to look at this from a care and compassion angle which is what the NHS is known for!!
Visited Don't know on February 2024
Review titled Guest Hospital
Replied on 12 February 2024
Dear patient, Thank you for taking the time to tell us about your experience at our Phlebotomy department at Guest Hospital. We are sorry to hear about your experience. We have passed on your feedback to the senior management of the Phlebotomy department who will review your comments for improvements to the service. All the best and take care, Patient Experience Team
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Review titled Friendly and Professional
Rated 5 stars out of 5
by Mark Bennett - Posted on 10 January 2024
First time I've ever been to the hospital or even knew it was there even though I work just around the corner. I went for an ultrasound Scan and I couldn't believe how easy it was to find and then hoe easy it was to park. I was in and our in 15mins maximum and the 2 people that took me for the Scan were extremely friendly and wonderfully professional. Then to cap it all the car park machine told me I hadn't been long enough to pay anything at all. For me as I needed to get to school to teach my year 3s PE it could not have gone any better Thank You
Visited Imaging services on January 2024
Review titled Guest Hospital
Replied on 17 January 2024
Dear Mark, Thank you for taking the time to tell us about your positive experience at our Radiology department at Guest Hospital. We are happy to hear that staff were able to provide excellent care and treatment. We have passed on your kind words to senior management of the department who will be happy to hear of them. All the best and take care, Patient Experience Care
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Review titled Ultrasound and internal scan
Rated 5 stars out of 5
by Jessica - Posted on 19 November 2023
The two really lovely people who did my scans were so friendly and understanding, as I hadn’t been told I was having an internal scan and I was a little nervous. They ensured I felt comfortable at all times and I can’t thank them enough for that.
Visited Imaging services on November 2023
Review titled Guest Hospital
Replied on 20 November 2023
Thank you for taking the time to tell us about your experience at our outpatient centre and rate our services as 5 star. It is great to hear that you received excellent care and treatment and our staff members were able to put you at ease and made you feel comfortable during your appointment. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
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Review titled Ultrasound procedure conducted with great care & respect
Rated 5 stars out of 5
by Lesley - Posted on 14 June 2023
Procedure for abdomen & pelvis/pelvis transvaginal ultrasound conducted efficiently by lovely team of 2 with great care & respect for dignity. The calm & reassuring atmosphere they created along with wide smiles made it as comfortable & pleasant as it could be. Thank you
Visited Imaging services on June 2023
Review titled Guest Hospital
Replied on 16 June 2023
Thank you for taking the time to share such fantastic feedback about your experience in our Imaging department. It is great to hear that you received excellent care and treatment from the staff who conducted your ultrasound. We are thrilled to hear that staff were able to put you at ease during what must have been an uneasy time for you. Your kind comments have been shared with the team and senior management who will be thrilled to hear of them. All the best and take care. Patient Experience Team
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Review titled Brilliant service
Rated 5 stars out of 5
by Ade - Posted on 30 March 2023
Went to pain management today and waited about 40 minutes until I was called in. The Dr explained everything he was doing and which departments I was being referred to. Really good first impressions
Visited Pain Management on March 2023
Review titled Guest Hospital
Replied on 31 March 2023
Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. It is great to hear that you received excellent care and treatment in the Pain Management department at Guest Hospital. We are thrilled to hear that the Doctor explained your care and treatment thoroughly. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. All the best and take care. Patient Experience Team
Information supplied by The Dudley Group NHS Foundation Trust