Guy's Hospital
Great Maze Pond, London, SE1 9RTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very human care
Rated 5 stars out of 5
by Fernanda - Posted on 27 November 2024
This is the second procedure I've had at the McNair clinic in the past few months and I have a great appreciation for all the staff and the very supportive care they offer. I felt safe, supported and heard at all times. They always made sure I was ok, and offered words of support. It is great going in and knowing you are well taken care of. Another patient arrived very upset after a complicated commute and the staff at reception immediately supported her and helped her calm down. It is a great team that works here.
Visited Gynaecology on November 2024
Guy's Hospital has not yet replied.
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Review titled Great Care
Rated 5 stars out of 5
by Dave Whitington - Posted on 07 October 2024
I would like to thank all the staff at the Dermatology centre. I went for the removal of a face growth, the treatment and care was excellent. I was informed of the treatment throughout the day and the operation was thorough with an almost invisible scar! Thanks to all.
Visited Dermatology on September 2024
Guy's Hospital has not yet replied.
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Review titled NHS at it’s Best!
Rated 5 stars out of 5
by Julie Townsend - Posted on 09 August 2024
I saw consultant, had biopsy all within 2 hours. Marvellous! Lovely staff from reception through to biopsy. Thank you.
Visited Dermatology on August 2024
Guy's Hospital has not yet replied.
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Review titled Incredibly attentive care.
Rated 5 stars out of 5
by Alice - Posted on 13 August 2024
Attended an appointment at the Head and Neck centre in the Southwark wing today. So satisfied with the care received from both mr r and a blonde nurse name beginning with H (she knows who she is 😊), who was wonderful and delicate when removing stitches. Cannot commend them both enough, truly assets to the head and neck team.
Visited Cancer Services on August 2024
Guy's Hospital has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Sam - Posted on 22 June 2024
On Saturday 22 June the pharmacy was opened at 9.15am with the person with the keys to open arriving 15 minutes late. He saw over 8 people already waiting outside door and there was no explanation or apology for being late. However what was more concerning was what followed next. The best way to describe the experience was shocking and very embarrassing to have such a disorganised team working here. Unprofessionally dressed, no name badges, rude manner of addressing people, no organised system of handing in prisciption or collection, breach of so many aspect of GDPR, asking private medical question in an open area where other people can hear of other people's medications and most of all the wait time with over 18 people waiting in just 20 minutes of the pharmacy being opened. Then in my case, it took almost 15 minutes to look for an already pre ready priscription ordered 48 hours ago but could not be found easily as my medication was piled in the wrong box/cupboard. It took three memebr of the team from the total of 5 me.eber of the team on duty on the day, to find it. My questions is how was the contract given to Boots, what measures and conditions were in place, how is it acceptable to allow a pharmacy to provide such a disagrsful and u professional service here? Why does the NHS management team responsible overseeing the pharmacy service here at the Hospital not accountable? Why do us, the public who have no choice but to use the services of the pharmacy at the Hospital have to go through such unacceptable poor services not to mention all the risks associated with having such a poor disorganised service? It will not be a surprise when there will be a breach of serious nature when putting people's life at risk with a pharmacy dispenser has not followed correct procedures processing prescriptions or handing out priscription medications to people.
Visited Don't know on June 2024
Guy's Hospital has not yet replied.
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Review titled Outstanding Treatment
Rated 5 stars out of 5
by Ken Manners - Posted on 04 July 2024
I have recently been discharged from the care of the Orthopaedic Department following a successful operation. The care I received from the Consultant Spinal Surgeon, his medical team, the nursing and administrative staff has been professional and caring throughout. Everything was explained to me in a clear and concise manner and I had total confidence every step of the way. A big thank you to everyone involved.
Visited Orthopaedics on May 2024
Guy's Hospital has not yet replied.
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Review titled Even worse than feared
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2024
This review is related to the clinical genetics service. I thought the test for the breast cancer gene had been performed in tissue removed during surgery in November 2022 and I was waiting for the results, when actually, I was waiting for an initial referral, which took about 16 months. The appointment was very unhelpful, an unpleasant experience where the interviewer couldn’t work out my age when initially diagnosed, and kept telling me I was over 40 at the time, despite being clearly told I was 39. ‘Evidence’ of family cancers was requested, for example, a death certificate for someone who died in 1971! I thought this was meant to be a service providing early warning for people at higher risk, when at this rate I could be dead before they get round to making a decision. You can’t get a straight answer from them about the actual inclusion criteria either. Now the interviewer has gone off chasing data for likely another few months. I would avoid and go private if you can afford to.
Visited Breast cancer services on April 2024
Guy's Hospital has not yet replied.
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Review titled Long wait
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
I have been on hold for 1hour and 20 mins just to wait to speak to the urology receptionist. I've had a missed call from guys they left no message in regards to what the phone call was about. They didn't give me another number to contact for this.
Visited Urology on April 2024
Guy's Hospital has not yet replied.
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Review titled Excellent Treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2024
I had Stereotactic ablative radiotherapy treatment at Guys Hospital, cancer village. The whole experience could not have gone better. It was organised, quick and most efficent. All the team were very friendly, welcoming and professional. Thank you very much indeed.
Visited Oncology - Clinical on April 2024
Guy's Hospital has not yet replied.
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Review titled Great staff great service
Rated 5 stars out of 5
by Jennifer B - Posted on 03 April 2024
I was on the emergency two week pathway for investigations for my throat. I cannot speak highly enough of the fantastic care I received from all staff at this hospital. They have responded to my emails and telephone calls swiftly. The staff have kept me up to date with every step of the procedures I have undergone. Warm and very caring staff. The hospital is spotlessly clean. Thank you so much for looking after me. NHS staff are truly amazing.
Visited Ear, Nose & Throat on March 2024
Guy's Hospital has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust