Guy's Hospital
Great Maze Pond, London, SE1 9RTContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Distressing
Rated 1 star out of 5
by Anonymous - Posted on 08 April 2024
I have a deel dissatisfaction with the dental care services I have received at Guy's Hospital Dental Care over the past several years. My experience with the treatment care provided has been nothing short of frustrating and disheartening. Despite years of undergoing various treatments, I have seen minimal progress, which has not only depleted my time and resources but has also significantly impacted my self-esteem. The pinnacle of this disappointment was a surgery on my tooth, which ultimately proved to be futile. It became apparent that the dental team had overlooked crucial factors, such as checking whether the tooth was properly anchored into the bone structure. This oversight not only rendered the surgery ineffective but also led to further distress and inconvenience on my part. Furthermore, the administrative aspect of scheduling appointments has been consistently subpar. I am frequently subjected to delays, unfulfilled promises of timely follow-ups, and a lack of responsiveness to my inquiries. Despite numerous attempts to communicate via phone calls and emails, I have been met with silence and unfulfilled commitments, exacerbating the already frustrating situation. Moreover, the repetitive nature of appointments, where I am provided with the same information without tangible progress, has left me feeling disillusioned and unheard. Additionally, instances where I have been "lost in the system" only serve to compound the inconvenience, requiring me to rearrange my schedule and allocate additional time and effort to accommodate the hospital's shortcomings. At this juncture, I find myself at a loss, grappling with a persistent dental issue that continues to impact my daily life and well-being. My confidence in the hospital's ability to provide adequate care has been severely eroded, and I am left with a profound sense of regret for ever initiating this ordeal. I implore your assistance in facilitating communication with the implant team, as my attempts to establish contact have been met with repeated frustration and disregard. My primary objective is to expedite the resolution of my dental issues and bring an end to this protracted ordeal. Overall, it has truly been a distressing experience for me.
Visited Dentistry and Orthodontics on February 2024
Guy's Hospital has not yet replied.
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Review titled Really great care and service
Rated 5 stars out of 5
by Megan Jobling - Posted on 15 February 2024
I had an appointment the morning of the 14th February face to face. After a really positive phone appointment on the 12th February, my doctor called me in 2 days later to get my flare up in my knees sorted. The whole process was really attentive and made sure it was sorted out there and then for me. The doctor was really good at assessing the issue and made the right decision to aspirate and inject steroid into the knees. The consultant and the doctor who aspirated my knees, were super slick and professional, it was the most painless experience I'd ever had with that procedure, the consultant had a super good technique and steady hand and the whole thing was a lot worse than expected due to previous experiences. I think I received really good NHS care yesterday, and my knees have gotten better already today. Thank you!
Visited Rheumatology on February 2024
Guy's Hospital has not yet replied.
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Review titled first class: professional, caring, empathetic
Rated 5 stars out of 5
by zoe - Posted on 21 February 2024
I saw four people and everyone of them was sensitive, expert, re-assuring and efficient. I could not fault it. Really outstanding, thank you so much. Additionally, the hospital was clean, well kept, the cafe was inviting, and the music was appropriate and made the place not feel intimidating or frightening. Just a bit tricky to find where I was supposed to be so perhaps better directions in paperwork.
Visited Breast Surgery on February 2024
Guy's Hospital has not yet replied.
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Review titled Amazing team and care
Rated 5 stars out of 5
by Nic - Posted on 01 April 2024
I’ve been under the care of the ENT team since around 2022 and recently had a surgery that’s massively improved my quality of life. All the doctors, nurses, anaesthesiologist and everyone else I’ve encountered since my referral has been very helpful and professional. I was a bit apprehensive about the surgery, but one of my surgeons organised an appointment to discuss the risks and benefits of the surgery which put me at ease and helped me make a decision. Recovery went exactly as planned, I was given a very detailed post-operative guide with medication, and 2 weeks later felt great. I’m so grateful for your team’s expertise and care!
Visited Ear, Nose & Throat on January 2024
Guy's Hospital has not yet replied.
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
Appointment has been rescheduled 4 times now. Have been waiting for 5 months for this referral to lead to seeing an actual doctor and getting the tests I require. Had an appointment in the diary since mid December 23 - suddenly cancelled because there are no doctors on site that day??? Have rearranged my work week around this appointment and subsequently lost income as a result - for it not to be cancelled. A disgrace.
Visited Haematology on January 2024
Guy's Hospital has not yet replied.
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Review titled not very happy
Rated 1 star out of 5
by martin jones-brown - Posted on 24 January 2024
im 81 years old and before having aquablation procedure for enlarged prostrate on 2nd dec 2023 i never in all my life had to wear a male napkin for leakage of urine but now after59 days i have to change this napkin maybe 5 times a day so i am now thinking what went wrong with procedure
Visited Urology on December 2023
Guy's Hospital has not yet replied.
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Review titled So professional!
Rated 5 stars out of 5
by Carole - Posted on 14 December 2023
Today I contacted the Cancer Help Line. My call was answered within minutes and a nurse rang back almost immediately. I had a sympathetic ear, a prescription sent to my GP and a new date for a telephone conversation. Well done Guys! I really am impressed.
Visited Cancer Services on December 2023
Guy's Hospital has not yet replied.
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Review titled My hospital experience
by Rudhf74 - Posted on 08 December 2023
Am unable to access the given web-site but, I arrived very early for my appointment and, instead of having to wait until the time of my appointment was seen after a very short wait. Once in the consulting/scan room it was all over in a matter of minutes; very efficient service, thank you.
Visited December 2023
Provided by Care opinion
Guy's Hospital has not yet replied.
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Review titled Far too slow to deal with referrals
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Approached GP in July to have my knee looked at. It is now December. Referred (finally!) to the physio department after many months of inaction - but after 10 days, the Physio Department have not even dealt with my referral. It takes 20 minutes on hold to get through on the phone, only to be told to phone back in a few days. The state of the NHS is truly depressing.
Visited Physiotherapy on December 2023
Guy's Hospital has not yet replied.
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Review titled Guys at Guys!
Rated 5 stars out of 5
by Carole - Posted on 10 December 2023
My consultant, the cancer nurse, the minor ops procedure, everything has been so smooth. Staff have taken the trouble and time to explain everything in a calm, professional manner. Medications are organised and I am continually grateful beyond words to the NHS. Yes, I had to wait to be seen - but that simply meant that other patients were getting the time they needed. Thank you guys at Guys! I think you are dedicated and truly amazing.
Visited Cancer Services on November 2023
Guy's Hospital has not yet replied.
Information supplied by Guy's and St Thomas' NHS Foundation Trust