Harrogate District Hospital
Lancaster Park Road, Harrogate, North Yorkshire, HG2 7SXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Almost perfect
Rated 5 stars out of 5
by Anonymous - Posted on 15 November 2024
Visited urology as an out of area patient from Derbyshire, as the majority of hospitals within a 50 mile radius of my home are not fit for purpose. Parking here is a nightmare. I was very fortunate to drop on to a vacant disabled space but for other people, they didn't appear as fortunate. Secondly, the main entrance is cluttered and has far too many signs, almost overwhelming. Surely there is a simpler way of mapping the hospital. I am autistic and therefore this wasn't ideal. I also had no idea I was supposed to check in at a terminal on arrival. It was all very confusing, congested and overwhelming but the reception desk eventually helped me find where I needed to be. I was seen earlier than my appointment time and out within 15 mins. The consultant was supportive, understanding and competent and I was appreciative of this and the care I received.
Visited Urology on November 2024
Harrogate District Hospital has not yet replied.
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Review titled Told that I don't have right to be seen at.A&E
Rated 3 stars out of 5
by Jack m Steel - Posted on 21 October 2024
I was informed, if my chest pain continues, gets worse or I feel that I need to call 111 or go to A&E. Am 50, living with a couple of little medical issues one blood cancer. As told and after completing the 111 online form suggesting A&E I drive to Harrogate from York. During booking I was asked why I didn't go to York I was again asked this during my first stage assessment and I explained I felt uncomfortable at York. I was challenged to why I was attending when I have a GP appointment the next day and during explaining I was informed it I not have a right to attend A&E and how it was for people who need it. I spoke to reception who despite not being in the room said I don't think that's what he said. Am listening to it as am writing this. He did lady. Am lost, confused and left.
Visited Accident and emergency services on October 2024
Harrogate District Hospital has not yet replied.
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Review titled Needs looking at
Rated 2 stars out of 5
by Anonymous - Posted on 03 September 2024
I would like to give a great review but was not given a chance to. I am an autistic man who was made to feel unwelcome by the Harrogate district reception team. Unfriendly and unsmiling was the impression I received today. I found the waiting room chairs extremely uncomfortable, and had to leave after 2 hours of waiting, unable to complete my diagnosis.
Visited Accident and emergency services on September 2024
Harrogate District Hospital has not yet replied.
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Review titled Fountains ward
Rated 3 stars out of 5
by DMK - Posted on 12 August 2024
My son came all the way from Wakefield with his so. Almost 2 to visit his grandma Told by a nurse you shouldn’t have the child in here He was made to feel very uncomfortable 20 minutes later he was told by a different nurse he left after this On the website it states we advise children under 12 not to visit if possible key word been advise For the first time we noticed it said children not permitted Which is it advise or not permitted details on website should match what’s on the door Visitors should not have fo feel unwelcome and be spoken to in such a rude manner
Visited Major trauma on August 2024
Harrogate District Hospital has not yet replied.
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Review titled The gentleman was really nice and joyful for it being 2am
Rated 4 stars out of 5
by Dylan grainger - Posted on 12 July 2024
Asian gentleman who patched up my broken toe was a really nice man helped me and was so joyful he is a gem, many thanks to everyone and him especially made jokes and after a long wait of me being tired and annoyed he soon turned it around
Visited Accident and emergency services on July 2024
Harrogate District Hospital has not yet replied.
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Review titled Neglected service
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2024
I had sharp pains and was concerned I was having a miscarriage, they gave me a blood test and a urine sample and I was left for over 6 hours to suffer with my abdominal pain whilst in a poor mental state. I approached the front desk for an update on the situation and three members of staff physically turned their backs on me and didn’t discuss it with me at all. I am genuinely shocked at this after standing there for over 5 minutes waiting for them to turn around.
Visited Accident and emergency services on July 2024
Harrogate District Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Susan Driver - Posted on 26 June 2024
Visited Trauma and Orthopedic depth Silverdale with follow up to recent fractured patella. Whole appointment took less than 1 hour. All staff were caring efficient and knowledgeable-excellent care and clinical practice. I'm a retired Orthopedic specialist nurse so xan be critical - but not at all today. I'
Visited Orthopaedics on June 2024
Harrogate District Hospital has not yet replied.
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Review titled Endoscopy Dept
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Excellent caring team. Can’t thank them enough. The reception staff, nurses and the doctor were all very kind.
Visited Diagnostic Endoscopy on June 2024
Harrogate District Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Andy - Posted on 09 July 2024
I arrived to a busy A&E department following advice from my GP. I was quickly seen by triage and then following an ECG administered by a very kind nurse who explained what would be happening to me. I was treated by an excellent Doctor who diagnosed my condition and looked after me until I was admitted to a ward. All the staff that evening, despite being very busy looked after me with great care & skill and I am very grateful to them.
Visited Accident and emergency services on June 2024
Harrogate District Hospital has not yet replied.
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Review titled Good experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 May 2024
I attended for a gastroscopy today. I was very anxious but all the staff I dealt with were kind, caring and reassuring. Everything was explained carefully and I can’t fault anything. The consultant was also friendly, kind and put me at ease.
Visited Diagnostic Endoscopy on May 2024
Harrogate District Hospital has not yet replied.
Information supplied by Harrogate and District NHS Foundation Trust