Harrogate District Hospital
Lancaster Park Road, Harrogate, North Yorkshire, HG2 7SXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Front Desk
Rated 3 stars out of 5
by Anonymous - Posted on 17 May 2023
The two front desk women were incredibly rude. Upon arrival the First Lady (volunteer) Was extremely vociferous. When leaving the woman behind the front desk made zero eye contact with either of us when she was asked if we needed a ticket. She spoke as if indignant due to being asked a question. Perhaps personnel need to retrain these ladies. It was genuinely an unpleasant experience. I’d like to add the 3 other staff we encountered that day were wonderful.
Visited Don't know on May 2023
Harrogate District Hospital has not yet replied.
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Review titled Amazing maternity unit
Rated 5 stars out of 5
by Anonymous - Posted on 22 May 2023
This is an amazing maternity unit staffed by a great team who for both of my children ensured a safe delivery where I felt listened to and supported. The only thing I would say is that post-pandemic, there is more of a 'musical chairs' quality about getting assigned to a midwife and obstetrician - you seldom see the same person twice. However, the individuals themselves represent the best of the NHS.
Visited Maternity services on April 2023
Harrogate District Hospital has not yet replied.
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Review titled Slow, Unsympathetic and Unfriendly
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2023
I came to A&E with a close relative. We arrived at c. midnight (they came in an ambulance, I followed by car). They seemed to prioritise patients who were noisy, drunk or demanded attention. We weren't any of those. The ambulance crew were told off when they brought my relative in. I was told off by the same member of staff for laying down on the seats at 2.30am, exhausted and needing to sleep (a snappy, angry member of staff). Very slow service. No need for rudeness from the staff. Don't take it out on others if you're having a tough shift.
Visited Accident and emergency services on April 2023
Harrogate District Hospital has not yet replied.
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Review titled Very good
Rated 5 stars out of 5
by Amanda Woolley - Posted on 28 April 2023
The Cardio team are excellent I couldn't ask for better care. Everyone is on the ball, pleasant and very welcoming
Visited Cardiology on April 2023
Harrogate District Hospital has not yet replied.
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Review titled Disappointed
Rated 2 stars out of 5
by Anonymous - Posted on 02 March 2023
There was a general feeling of disorganisation, starting with the inability to find any parking on site, total lack of signage to the appropriate department, and general impression that there were a lot of staff not really knowing or very interested in what they were doing. I would say that the procedure I went in for was carried out adequately, but that is the best I can say. I had a follow up phone call the following day, which I had to ask the person to call me back as I had an urgent occurrence during the call. They did not call me back. General impression is of poor overall management. Core of permanent staff trying to manage a lot of contract staff, and not really succeeding. Majority just going through the motions (no pun intended).
Visited Don't know on March 2023
Harrogate District Hospital has not yet replied.
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Review titled Speedy and fantastic service
Rated 5 stars out of 5
by Kevin Pocock - Posted on 09 February 2023
As usual the speed of being seen and professionalism of all the staff were spot on, I'm always filled with confidence when I use Harrogate Hospital
Visited Ear, Nose & Throat on February 2023
Harrogate District Hospital has not yet replied.
Information supplied by Harrogate and District NHS Foundation Trust