Haslemere Hospital
Church Lane, Haslemere, Surrey, GU27 2BJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Comfortable and reassuring experience
Rated 5 stars out of 5
by David Salter - Posted on 16 August 2024
This is the second time in several years that my wife or myself has had cause to attend the Minor Injuries Unit and both times have been received with respect and consideration, and treated most effectively. We are very grateful to the team.
Visited Urgent care centre on August 2024
Haslemere Hospital has not yet replied.
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Review titled Professional and friendly
Rated 5 stars out of 5
by Michael White - Posted on 25 April 2024
i,d like to thank my surgeon (dr gino vissers) and his whole team for the extremely professional and friendly service they afforded me when operating on a suspected scc on my wrist at haslemere community hospital on 24/04/2024. the experience from reception to discharge was a1. a credit to the NHS. thankyou.
Visited Plastic surgery on April 2024
Haslemere Hospital has not yet replied.
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Review titled No where to park
Rated 1 star out of 5
by Ben Kirby - Posted on 31 January 2024
I took my 4 year old for his appointment today. I arrived in good time (luckily) but upon arrival was met with a full car park and many other irritated drivers trying to navigate the narrow roads and force themselves into half spaces. I drove round the hospital and side roads for 20 minutes in endless loops before giving up and having to park a 10 minute walk away in a country road. Once I walked back to the hospital I couldn’t see any pavements so had to walk (with said 4 year old) down one way roads and avoid the said irritated drivers. Stressful.
Visited Don't know on January 2024
Haslemere Hospital has not yet replied.
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Review titled Brilliant service
Rated 5 stars out of 5
by Anonymous - Posted on 06 August 2023
Very friendly, efficient, reassuring and everywhere very clean and tidy. I didn’t have to wait very long before being dealt with.
Visited Community nursing on August 2023
Review titled Haslemere Hospital
Replied on 15 August 2023
Thank you for sharing your feedback about the team at Haslemere Hospital. Wishing you all the very best from the Communications Team.
Provided by Care opinion
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Review titled Great service
Rated 5 stars out of 5
by Alan Brown - Posted on 08 August 2023
Had surgery for removal of a lesion on my face. Excellent service. Staff all very friendly, helpful and professional. Could not have had better service even as a private patient! What a great local facility. Long may it continue.
Visited Plastic surgery on July 2023
Review titled Haslemere Hospital
Replied on 15 August 2023
Thank you for taking the time to send us your positive feedback. We will pass your comments on to the team at Haslemere Hospital. Kind regards from the Communications Team
Provided by Care opinion
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Review titled Impressed first visit,less so at the second follow up
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2023
First time with a knee injury and skin infection, diagnoses were not explained clearly but treatment was prescribed and provided. X ray staff were efficient and friendly. Nursing staff less so. Asked to return for a review either 48 hours or after a week. Returned after 7 days to be seen by the same nurse who at this visit was abrupt, off hand and left me feeling I was being a nuisance. There was a distinct lack of care at this visit resulting in a very different experience. A different experience because I was apparently taking time and again I was given a very vague explanation. I was asked why I had come. Communication from the nurse was poor and dismissive towards me and my partner.There was a lack of care at this time. I got a brush off with a go see your GP or if necessary ano community hospital MIU. Unhelpful under the circumstances and left us both feeling anxious and lacking in confidence in the vague diagnoses. It’s a great resource if you don’t mind the variable attitude.
Visited Urgent care centre on June 2023
Review titled Haslemere Hospital
Replied on 15 August 2023
Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to continuously improve our services. We are sorry to read that on this occasion it appears as though your experience with us was not of the high standard that we aspire to. We always take feedback given by patients very seriously. We have passed your feedback onto the team at Haslemere Hospital for them to look into. If you would like the matter to be investigated further, please get in touch with our Patient Liaison and Advice Service (PALS) at rsc-tr.PALS@nhs.net. Please see our website for more information about contacting us to give feedback: [Comments, Compliments and Complaints | Royal Surrey NHS Foundation Trust](https://www.royalsurrey.nhs.uk/give-feedback) Once again, thank you for taking the time to share your feedback with us. Kind regards from the Communications Team
Provided by Care opinion
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Review titled poor practice
Rated 4 stars out of 5
by Marianne OBrien - Posted on 08 June 2023
Because of impaired sight, I regularly have my toenails cut at Haslemere Hospital On the last two occasions, the same podiatrist cut my nails, and then found when I got home, that the nails were sharp, ragged, and caught on my socks and sheets, so necessitating half and hour with a nail file. When I asked why she didn’t file along the top of the nail, rather than across, she said “that’s how we’re taught to do it” as she has to wear gloves, she can’t feel the sharpness, and when I complained, she said it was just dry skin!
Visited Podiatry services (community) on June 2023
Review titled Haslemere Hospital
Replied on 26 June 2023
Thank you for taking the time to share your feedback with us. We value all feedback as it helps us to continuously improve our services. We are sorry to read that on this occasion it appears as though your experience with us was not of the high standard that we aspire to. We always take feedback given by patients very seriously and your feedback has been passed on to the team at Haslemere Hospital. If you would like the matter to be investigated further, please get in touch with our Patient Liaison and Advice Service (PALS) at rsch-tr.PALS@nhs.net. Please see our website for more information about contacting us to give feedback: [Comments, Compliments and Complaints | Royal Surrey NHS Foundation Trust](https://www.royalsurrey.nhs.uk/give-feedback) Once again, thank you for taking the time to share your feedback with us. Kind regards from the Communication Team
Provided by Care opinion
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Review titled Great Service - Welcoming and Efficient
Rated 5 stars out of 5
by Richard Bacon - Posted on 03 May 2023
Turned up for a blood test and received a warm welcome from the nurses and the receptionists. I was early for my appointment but they fitted me in seamlessly so I was waiting less than two minutes. The nurses that took the blood were cheerful and chatty and very helpful. Full marks all round. Thank you for a great service.
Visited Phlebotomy services on May 2023
Review titled Haslemere Hospital
Replied on 26 June 2023
Thank you for sending us your great feedback message for staff at Royal Surrey NHS Foundation Trust. With kind regards from the Communications Team.
Provided by Care opinion
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 09 April 2023
An excellent experience visiting the practice with no appointment. I was in, processed, treated and out again in under 30 minutes. Couldn't praise them enough. Thanks.
Visited Don't know on April 2023
Haslemere Hospital has not yet replied.
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Review titled Super Service
Rated 5 stars out of 5
by Sarah Sinclair - Posted on 16 May 2023
My daughter has been treated by the physio department at haslemere hospital. The efficiency, excellent service, consideration, communication and approach has blown me away. A brilliant example of the NHS at its very best. Thank you so much.
Visited Physiotherapy on April 2023
Review titled Haslemere Hospital
Replied on 26 June 2023
Thank you for sending us your great feedback about the Physiotherapy Team's treatment and care for your daughter when she attended Haslemere Hospital. We have passed on your lovely comments and appreciation to the team. With kind regards from the Communications Team.
Provided by Care opinion
Information supplied by Royal Surrey NHS Foundation Trust