Haywood Hospital
High Lane, Stoke-On-Trent, ST6 7AGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 4 hour wait!
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
Luckily I have not needed to use the NHS but I arrived today and the staff were not helpful regards advice. I was told I just have to wait and they are busy… 4 hour waiting times are shocking when you come to a walk in centre because you need a doctor.. Questions must be asked as why they feel this is appropriate service. It’s a shame we cannot opt out of paying tax that goes to the NHS and use that money for private care.
Visited Don't know on November 2022
Review titled Haywood Hospital
Replied on 02 December 2022
Thank you to for taking time to inform us of your experience. We apologise that you endured a 4hr wait. Unfortunately due to the high demand for urgent care services locally and nationally we are experiencing higher than normal patient waits. Whilst we appreciate this may be upsetting, we ensure that patients are triaged within 15mins of arrival to ensure their safety and prioritize those patients that are unwell. Other services are available such as the community pharmacy and 111 online and via the telephone who may be able to help you. If however you wish for us to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk Thank you Wendy
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Review titled Brill service
Rated 5 stars out of 5
by Display - Posted on 25 October 2022
Arrived at Haywood at 10.45 was on my way home after 35 mins cut my finger in a bike wheel service was excellent couldn’t fault it ..the staff very nice..
Visited Don't know on October 2022
Review titled Haywood Hospital
Replied on 26 October 2022
Thank you for taking the time to submit your feedback on the NHS Choices website page. Your feedback is important to us and it is lovely to hear that you had a positive experience from the Haywood Hospital.
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Review titled A Good Chat
Rated 3 stars out of 5
by Nick - Posted on 22 August 2022
Everytime I have used Haywood I have been please with the response of the nursing staff and the treatment I have received. However, the reception staff need a lesson in manners and work ethics. There is always a delay in getting checked in regardless of the queue. This evening we were queuing out the door. 3 staff members on duty, 2 of them having a good chat for the entire time I was in the waiting room. They never dealt with anyone or even acknowledged anyone. The third lady, clearly just as brassed of as myself due to her attitude, was doing all the work. Surely if your staff have time to sit chatting for that long, there is space in your budget to make some savings!
Visited Don't know on August 2022
Review titled Haywood Hospital
Replied on 23 August 2022
Dear Nick Thank you for taking the time to tell us about your experience at the Walk in centre. We will discuss this issue at our team meeting. We aim to learn from all experiences. If you do wish for us to look into your concerns further and provide you with a response, please contact the PALS Team on 0800 783 2865 or via email at palsandexperience@mpft.nhs.uk Regards Wendy
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Review titled Fantastic Service
Rated 5 stars out of 5
by Paul & Linda James - Posted on 19 July 2022
Been to the Haywood Hospital today 19/7/22 and from the moment we arrived the service is amazing,a security guy got a wheelchair for my wife whilst I parked my car ( free parking) directed us to the right department,on arriving at the bone density department the receptionist was very helpful the nurse/ doctor who did the scan was very helpful explained everything , the nurse who explained the results could not have been more helpful then finally the nurse who did the blood test so caring so to all the staff at The Haywood 5 stars and thank you all so much Paul & Linda
Visited Don't know on July 2022
Review titled Haywood Hospital
Replied on 27 July 2022
Thank you for taking the time to submit your feedback with regard to your recent visit at the Haywood Hospital. Your feedback is important to us and we are pleased that you had a positive experience while accessing our services. We will ensure your feedback is shared with the service manager and the wider team. Kind regards, Tracy
Information supplied by Midlands Partnership NHS Foundation Trust