Heartlands Hospital
Bordesley Green East, Bordesley Green, Birmingham, West Midlands, B9 5SSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great service
Rated 5 stars out of 5
by Evelyn Rickhuss - Posted on 11 May 2023
I attended clinic 8 in a wheelchair for laser treatment It was very difficult for me to get into the correct position for the laser but the doctor and nurse were so kind, professional and patient I can’t thank them enough. I was able to have the laser treatment completed. Fantastic teamwork.
Visited Ophthalmology on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Evelyn Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent outpatient appointment and that staff were so kind, professional and patient. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled The top of your profession
by briann - Posted on 24 May 2023
I recently was admitted to Heartlands Hospital suffering from a heart attack, I would like to take the opportunity thank everyone who made my stay very comfortable where I had two operations to treat my condition, absolutely first class. The surgeons, nurses and all ancillary staff you all work so hard in pressurised situations, you are all top of your profession really can’t praise you enough well done . Kind Regards
Visited May 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Briann Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent admission following a heart attack and that you encountered staff who made you so comfortable and who were so first class. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled A Professional Health facility with Great skills.
Rated 5 stars out of 5
by Anonymous - Posted on 26 May 2023
My first experience ever was on 24/5/23 as I was scheduled for an appointment and from the entrance I was well welcomed by various teams of staff. My stay was really an amazing experience as though my first visit was like a regular visitor experience. All I can ever observe from the minute I stepped into the hour I left was just teamwork ad effective health care service with very limited amount of noise as this was the hallmark of the well-being and safety of the patient. I will recommend this trust over and over to anyone as truly an emergency unit but everyone was just fitted into their field of care. Secondly, I could nearly perceive any offensive smell as the whole scenario was like a living apartment even though a medical facility all kiddos to the Management staff and her Great team, keep up the great work ahead your are simply the best I have seen.
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are pleased to hear that your experiences have been so positive - and that you encountered teamwork, a quiet environment and that one that patient wellbeing and safety at it's heart. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Great practice
Rated 5 stars out of 5
by Mrs Sandra Farrington - Posted on 12 May 2023
My husband Michael Farrington has been on ward 29 since Monday. The nurses and all the staff were absolutely fantastic. The patients are a bit difficult but the nursing staff nothing was too much trouble. He was I unit J and unitC. Staff were just so kind should be so proud of all your nurses an support staff. Thank you
Visited Dementia Services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear Sandra Thank you so much for taking the time to provide feedback about Heartlands Hospital Birmingham. We are delighted to hear about the excellent service your husband Michael received on Ward 29 and that the staff were so kind despite facing challenges on teh ward. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Worst hospital ever
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
I came in A&E for a shoulder injury. I have been waiting for over 5 hours. Still waiting. There are people who arrived 2 hours after me and were seen before me. Their situation was not critical. It is now midnight. I came straight after work. I haven't eaten. Staff is rude and don't care at all (clinic 9)
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 01 June 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the long wait and the staff attitudes you encountered. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Great Hospital, But Limited Doctors
Rated 4 stars out of 5
by Anonymous - Posted on 22 May 2023
I was admitted in Heartlands hopital for 12 days due to work accident, I had an ankle surgery, I was taken good of, just the availability of doctors is my concern, Doctors only visit you 3 times a week, I would recommend QE hospital Instead. Nurses are good and helpful over here, Food is not good.
Visited Accident and emergency services on May 2023
Review titled Heartlands Hospital
Replied on 07 June 2023
Dear patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are pleased to hear that were taken good care of but obviously also sorry to hear that you felt the availability of doctors was a concern and that you weren't happy with the food provided. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Excellent care
Rated 5 stars out of 5
by Mohammed Adnan Zafar - Posted on 03 May 2023
I was suffering from crippling ear pain due to a nasty ear infection. I was cared for, looked after and treated by the ENT team at Heartlands Hospital. I could not be happier with my experience, honestly words cannot justify how well they looked after me and how quickly they treated me. I cannot mention any names so I won’t, but the doctors and nurses who looked after me are wonderful people who genuinely cared about me and my condition. I honestly felt like I was being treated in a private hospital. The nurses in the ward where I stayed were lovely. They work so hard running around non stop, looking after everyone. It’s such a demanding job but they do it in such a caring and patient way, it’s amazing. Thank you to all the wonderful people at Heartlands Hospital ENT and in the ward where the stayed who looked after me and treated me. Thank you to all the doctors and nurses. Thank you for taking my pain away and thank you for being so kind and caring.
Visited Ear, Nose & Throat on May 2023
Review titled Heartlands Hospital
Replied on 01 June 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Heartlands Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the ENT team and that you were treated with so much kindness and care during your time here. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent Care
Rated 5 stars out of 5
by Anita Kelly - Posted on 09 April 2023
on behalf of the kelly family, we would like to say a very big thank you for the excellent nursing care provided by all staff in ward 28a. staff treated our mum with kindness and respect throughout her care, to sadly her passing away ❤️
Visited Infectious Diseases on April 2023
Review titled Heartlands Hospital
Replied on 22 May 2023
Please accept our sincere condolences on the sad loss of your mum. We are grateful that you have made the time to give this feedback, at what must be a very difficult time. We are pleased to hear about the excellent nursing care your mum received; particularly the support showed. Your kind words have been forwarded to the senior staff responsible for the department so they can share with their team members. Feedback like this is greatly valued by the staff. Kind regards, Patient Experience Team
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Review titled A very professional team
by Aquarius62 - Posted on 18 April 2023
Recently had a colonoscopy procedure at Birmingham Heartlands Hospital. Just wanted to say how impressed i was with the whole team from admission to discharge. A very professional tight run team
Visited April 2023
Provided by Care opinion
Review titled Heartlands Hospital
Replied on 22 May 2023
Thank you for taking the time and trouble to write to NHS Choice regarding your experience at Heartlands Hospital. I have forwarded your email to the senior managers of the Endoscopy Team who I know will share your compliments with the staff. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. Kind regards, Patient Experience Team
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Review titled I wasn’t seen in 4 hours by anyone
Rated 2 stars out of 5
by Anonymous - Posted on 17 April 2023
Arrived in an ambulance after experiencing chest pains. Heart attack unlikely according to paramedics but they recommended A&E trip to be sure. After 3.5 hours I asked when I’d likely be seen. The nurse in charge was stunned I hadn’t even been sent for a trace. By this time I had a migraine so have had to leave. Will go via my gp for further treatment
Visited Accident and emergency services on April 2023
Review titled Heartlands Hospital
Replied on 22 May 2023
Thank you for taking the time to post your comments regarding your recent patient experience at Heartlands Hospital. All feedback is used by the Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement and areas of excellence. Your comments have been forwarded to the senior management team. Once again thank you for taking the time to post your feedback, it is most appreciated. Kind Regards, Patient Services Team
Information supplied by University Hospitals Birmingham NHS Foundation Trust