Heavitree Hospital
Gladstone Road, Exeter, Devon, EX1 2EDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Brilliant service
Rated 5 stars out of 5
by Liz Gray - Posted on 12 January 2023
I attended the 2-week wait clinic in the Dermatology department recently. Having seen my GP and been referred for a freckle on my lip I received a telephone call and an appointment was booked very swiftly and efficiently within only a few days of my GP appointment. On the day of my Dermatology appointment I was somewhat anxious. The Nurse called me into the clinic consulting room very soon after I had checked in. The Doctor examined my lip and quickly reassured me that at the moment there was no cause for concern. I just needed to keep an eye on the freckle and watch for changes in shape or enlargement. I was very relieved. During the consultation the Doctor explained everything thoroughly and was extremely courteous at all times. I want to say how grateful I am to all concerned in Dermatology. I must say my experience of the NHS was incredibly efficient and caring ... a huge thank you to all in Dermatology.
Visited Dermatology on January 2023
Review titled Heavitree Hospital
Replied on 16 January 2023
Dear Ms Gray, Thank you for taking the time to share your experience at the Heavitree Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Wonderful people
Rated 5 stars out of 5
by Ian F Ripper - Posted on 18 December 2022
From first visit to minor op every one in the department was helpful, friendly and professional. A cup of tea and biscuit after the procedure was appreciated especially as it was going home time. Thanks everyone
Visited Dermatology on November 2022
Review titled Heavitree Hospital
Replied on 05 January 2023
Dear Mr Ripper, Thank you for taking the time to share your experience. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Kind regards Sonya I Lucky PALS office Royal Devon University Healthcare (Eastern)
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Review titled Very professional and caring
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
I received very kind and informative assessment. Response from GP referral within 2 weeks, appointment on time. Could not fault attention, information and caring attitude from staff, particularly doctor in training and fully qualified professional. My only comment which is nothing to do with health care is concerning parking. I am really pleased to see that there is a new system of pay on exit however I think this needs to be explained more clearly in the car park and pay booths.
Visited Dermatology on October 2022
Review titled Heavitree Hospital
Replied on 12 October 2022
Dear Amber, Thank you for taking the time to share your experience at the Heavitree Hospital. I am delighted to hear that you are so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and are an encouragement to staff. Your comments regarding the car parking will be passed on to the relevant department for their action. Please be informed that no response will be sent to you. If you would like to contact us further please do not hesitate to call our Patient advice and liaison service on 01392 402093 or via email at rduh.pals-eastern@nhs.net. Kind regards, Sonya I Lucky Patient Experience Officer PALS Office
Information supplied by Royal Devon University Healthcare NHS Foundation Trust