Hemel Hempstead Hospital
Hillfield Road, Hemel Hempstead, Hertfordshire, HP2 4ADContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled UTC visit
Rated 5 stars out of 5
by michael pettitt - Posted on 16 January 2023
Attended UTC on an exceptionally busy day, but still found all staff courteous, helpful and professional. Thank you all for the care and treatment provided, which was much appreciated.
Visited Urgent Treatment Centre on January 2023
Review titled Hemel Hempstead Hospital
Replied on 02 February 2023
Thank you for your kind comment. We are pleased to hear that your experience at our hospital was positive and that our staff provided great care. We will pass your comments onto the team
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Review titled Caring and efficient despite being short staffed
Rated 5 stars out of 5
by Anonymous - Posted on 17 December 2022
Check in was quick and despite me not having a voice the receptionist gave me pen and paper to write down my name and details! I was seen by triage within minutes of arriving. Kind, caring and professional. I was told the triage nurse had been called from Watford because they were short staffed but my symptoms were analysed quickly and I didn’t feel rushed. I was only sitting in the waiting room a few mins before a doctor called me and again I was taken care of with compassion and concern. I am so grateful for this service and want to thank all the staff from check in, triage and the doctor. You do a fantastic job.
Visited Urgent Treatment Centre on December 2022
Review titled Hemel Hempstead Hospital
Replied on 02 February 2023
We appreciate the wonderful words you shared. We all work very hard to provide our patients with the finest care we can, therefore we are thrilled that you were satisfied with the service. Thank you for taking the time to share your experience. I will ensure your feedback is shared with the team.
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Review titled Horrendous management
Rated 1 star out of 5
by Anonymous - Posted on 27 December 2022
Sitting here with my 5 month old sick baby, 7 hours later have still not been seen we are still sitting here. I can’t even describe how appalling this experience has been. It’s not ok to keep babies waiting this long, the lady in front of us had been referred to Watford general after waiting 7 hours! I’m appalled on her behalf also! With only 1 Dr!!!! I imagine those with the deep pockets in this trust are not using it to keep this centre staffed adequately. Management should have had the sense to call and use a locum dr service to clear this 7 hour wait. It is dangerous
Visited Urgent Treatment Centre on December 2022
Review titled Hemel Hempstead Hospital
Replied on 28 December 2022
We are sorry to hear about your experience. If you would like us to investigate this matter further on your behalf, please contact our PALS team on 01923 217198, or email westherts.pals@nhs.net
Information supplied by West Hertfordshire Teaching Hospitals NHS Trust