Hereford County Hospital
Union Walk, Hereford, Herefordshire, HR1 2EPContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First rate service
Rated 5 stars out of 5
by Anonymous - Posted on 08 March 2025
I had had a stomach bug for a few days and then on Thursday night I had chest and back pain and then started vomiting extensively. My wife phoned the emergency services for an ambulance but was told it could be 1 1/2 hours, about 30 minutes later they called back to say it was more likely to be about 3 hours so we contacted our Niece to take us as my wife doesn’t drive. When we got to the hospital we was taken straight through to a nurse who took blood samples and checked my blood pressure and oxygen level, I was then taken to the Fit to Sit room where more nurses fitted an IV drip and gave me pain relief. Although they were extremely busy they were very attentive and very friendly, after a few hours the Doctor called me in to a cubicle for an examination he got the results of my blood test and explained what had happened. I can’t put into words how fantastic all the staff were from the receptionists to the nurses and doctor even the cleaning lady was extremely helpful and friendly. What a fantastic Hospital, a huge thank you to all the staff at Hereford Hospital.
Visited March 2025
Hereford County Hospital has not yet replied.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 19 October 2024
Referred urgently by GP for my 17year old with suspected Sepsis & difficulty breathing. Very rude unhelpful nurses, very poor communication between staff & to patients. Took 9 hours to start antibiotics. Complained & was told our experience was acceptable because that's just the way it is. Disgusting treatment & the majority of the staff just don't give a dam & shouldn't work in the medical profession.
Visited October 2024
Hereford County Hospital has not yet replied.
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Review titled Ultrasound scan
Rated 5 stars out of 5
by J Stephens - Posted on 02 October 2024
I was seen 10 minutes early by two very friendly, professional and helpful staff. The senior member of staff went above and beyond to explain and reassure, and was very thorough. Excellent staff, excellent service.
Visited October 2024
Hereford County Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Wendy Wright - Posted on 21 September 2024
I very recently had an hysterectomy at County Hospital. The treatment I received throughout was superb. All the staff were amazingly supportive, friendly & professional. I cannot thank them enough. Following my surgery I was looked after by the excellent staff on Teme Ward. The whole experience was second to none & they deserve recognition for all the good work they do. Many thanks!
Visited September 2024
Hereford County Hospital has not yet replied.
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Review titled Incredible treatment and care.
Rated 5 stars out of 5
by Luke Morgan - Posted on 11 September 2024
Yesterday I had an operation at Hereford county hospital. I got to the Surgical SDEC unit at 8am and was there most of the day. All the nurses that dealt with me were incredible and accommodating. They did not stop all day and were all very friendly, welcoming and accommodating to every patient they saw. Everyone who dealt with me was fantastic. All the way up to the anaesthetic’s team. Explained everything that was going on and that was going to happen brilliantly. Could not recommend enough. Thank you for everything, you were all fantastic.
Visited September 2024
Hereford County Hospital has not yet replied.
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Review titled Great personalised care
Rated 5 stars out of 5
by Abigail - Posted on 08 July 2024
I was admitted last week for severe pain and bleeding, all of the staff on the womens health ward were absolutely incredible. Such lovely and friendly doctors and nurses who really do have great person centred care. I was able to get my pain managed, didn’t feel like I was wasting their time which I had previously had. Took my conditions seriously and got all the help I needed to start recovering at home. Thank you so much to everyone on the Womens Health Ward, especially for all the lovely peppermint tea!
Visited July 2024
Hereford County Hospital has not yet replied.
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Review titled Wonderful Staff
Rated 5 stars out of 5
by S Annis - Posted on 11 July 2024
I spent 2 days in the SDEC unit after being seen by the GP in A&E after being referred by my GP. Every member of staff I saw or spoke to was extremely kind, helpful and patient. Despite being so busy they took time and made my care person centred and made me feel listened too. Faultless experience
Visited July 2024
Hereford County Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Pamela Elaine Tibbetts - Posted on 04 June 2024
County Hospital Hereford,Redbrook ward, , X-ray, plaster room. Everyone from cleaners to ward managers were polite, friendly ,caring and professional. Nothing was too much trouble. Care and treatment was explained in an easy to understand manner. Care provided was excellent. Can this feedback please be shared with the staff.
Visited June 2024
Hereford County Hospital has not yet replied.
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Review titled Efficient friendly service
Rated 5 stars out of 5
by Christopher Firth - Posted on 14 May 2024
I came as a day patient to have some vascular surgery. From arrival at day case reception to departure all the staff, including the surgeon and theatre staff who dealt with me were so friendly, reassuring preparing for the surgery and in dealing with me post surgery, most efficiently and courteously. It was a shining example of the NHS working at its best, well done.
Visited May 2024
Hereford County Hospital has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Catherine - Posted on 25 April 2024
Having visited other hospitals quite frequently of late, I was very impressed with Hereford County Hospital. I witnessed examples of team work, I was treated respectfully and incredibly impressed by the duty of care, not just for myself but for other patients around me. This is unusual in an out patient scenario in other hospitals I have visited. Staff kept me informed, took time to put me at ease and made sure I understood the outcomes of my appointment. I observed staff to pay particular attention to the more vulnerable patients around me, ensuring they were comfortable and knew what was happening now and next. Although visiting a hospital is not always a pleasant experience, the friendliness at Hereford makes the need for being there manageable. The work the NHS staff do is so hard but to do it respectfully and maintain that duty of care is commendable. I cannot thank the staff enough.
Visited April 2024
Hereford County Hospital has not yet replied.
Information supplied by Heart Of England NHS Foundation Trust