Hexham General Hospital
Corbridge Road, Hexham, Northumberland, NE46 1QJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good not do enough for you
Rated 5 stars out of 5
by David Nicholson - Posted on 10 October 2024
I would just like to thank the surgeon , and all his staff for making me feel at ease ,in the operating theatre ,can’t thank them enough,finally the staff on ward 3 ,couldn’t do enough for me thanks again David
Visited General Surgery on October 2024
Review titled Hexham General Hospital
Replied on 11 October 2024
Dear David, Firstly, thank you very much for taking the time to leave a review and share your experience of Ward 3 and Theatre staff at Hexham General Hospital with us. It has been a pleasure to hear that you were made to feel at ease in the theatre and that the staff on Ward 3 couldn’t do enough for you. We will share your wonderful comments on to the teams involved. Best Wishes, The Experience Team
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Review titled Rude Receptionist, Lovely Medical Staff
Rated 3 stars out of 5
by Rude Receptionist - Posted on 17 September 2024
The receptionist in urgent care (can’t enter her name but she had a double barrelled surname) was exceptionally rude when asked basic questions about my visit in a polite manner. Told me to ‘book a GP appointment’ across the room (considering I was in urgent care it would suggest that waiting to book an GP appointment wasn’t an option) she also loudly questioned my symptoms in earshot of other patients. She was exceptionally unprofessional, made the experience significantly more stressful and is a stain on this otherwise great hospital. The nurse and doctor I saw were exceptional, polite, efficient and made me feel at ease.
Visited Urgent Treatment Centre on September 2024
Review titled Hexham General Hospital
Replied on 24 September 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your experience of the Urgent Treatment Centre. We are sorry to hear that your experience was not of the standard we would expect. We would like to look into this further with you and there are a few options which you could consider. Option 1 • With your consent (or the consent of the person you are representing) we can forward your feedback to the department manager so that they can look into this and reply to you directly. This will also help them to learn from your experience. Please note this will involve sharing your personal details with the department manager so they are able to provide you with a response. Option 2 • You can speak to PALS (Patient Advice and Liaison Service). PALS offer confidential advice and support, and can act independently to raise and help resolve issues. The details for PALS can be found here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/patient-and-advice-liaison-service-pals#fcdc5f8a Option 3 • You can register a complaint with our complaints service. This usually has to be within 12 months of the event happening. You can find out more about the complaints procedure here: https://www.northumbria.nhs.uk/patients-and-visitors/share-your-feedback/how-make-complaint#c0e2191e We will be fully guided by what feels best for you, so please let us know how you would like to proceed. If you choose to receive feedback directly from the department manager (Option 1), please provide the information detailed below to our inbox; Patient.Experience@northumbria-healthcare.nhs.uk. Name Date of birth Contact details Date of appointment or admission (including ward and/or department) How you want to be contacted (email, letter or telephone) I will look out for your email. Best Wishes, The Experience Team
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Review titled Great Hospital
Rated 5 stars out of 5
by Amanda - Posted on 21 August 2024
I went today for brief day surgery. All the staff from the health care assistance to the anaesthetist were friendly approachable and explained and reassured me. I was very confused when coming out of the anaesthetic and very upset and they supported me and gave me time to sort myself out and made sure I was ok.
Visited Gynaecology on August 2024
Review titled Hexham General Hospital
Replied on 21 August 2024
Dear Amanda, Firstly, we hope you are feeling well after your recent surgery. Thank you very much for taking the time to leave a review and share your experience of our Surgical Team at Hexham General Hospital. It has been a pleasure to read that all of the staff, from the Health Care Assistants to the Anaesthetist were friendly, approachable and reassured you. We are happy to hear that you received the support you needed coming out of the Anaesthetic. We will share your lovely comments with the team that looked after you. Best Wishes, The Experience Team
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Review titled Colonoscopy
Rated 5 stars out of 5
by James - Posted on 07 August 2024
I can't praise the staff enough. I was very very anxious. Made very comfortable before the procedure. Took great care to reassure me. The procedure went smoothly, no pain. Thank you to the whole team.
Visited Prostate Cancer Service on August 2024
Review titled Hexham General Hospital
Replied on 12 August 2024
Dear James, Firstly, I hope you are recovering well after your recent procedure. It's been lovely to read you were reassured throughout. I will pass your review onto the team. Best wishes, The Experience Team.
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Review titled Great experience
Rated 5 stars out of 5
by Simon - Posted on 04 July 2024
Arrived for my first appt at 9:10am for appt at 9:15. Called to see consultant at 9:15. Was sent for an X ray as my local ones had not been supplied. 9:25 returned to waiting area post xray. Left dept at 9:35 having had a review and action plan agreed to decide type of surgery required. This is the NHS at its best and reflects my experience 4 years ago when I had a knee replacement at the same hospital.
Visited Orthopaedics on July 2024
Review titled Hexham General Hospital
Replied on 05 July 2024
Dear Simon, Firstly, thank you very much for taking the time to leave a review and share your experience at Hexham General Hospital with us. It has been a pleasure to read that your experience was very positive. We would love the opportunity to share your comments with the department(s) that was involved in your care. If you would be happy for us to do so, could you please forward further information to the following email address; patient.experience@northumbria-healthcare.nhs.uk. Best wishes, The Experience Team
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Review titled Excellent patient care
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
Attended Hexham General for partial knee replacement.I was in for two days and would like to say the care I received from all the staff was outstanding, nothing was a bother the whole team were very professional caring and supportive.
Visited General Surgery on June 2024
Review titled Hexham General Hospital
Replied on 13 June 2024
Dear patient, Thank you for taking the time to leave a review for Hexham General Hospital. It is wonderful to read that you found the staff professional, caring, and supportive. We will pass on your kind comments to the staff involved with your care. Kind regards, The Experience Team
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Review titled Unforgettable Experience
Rated 5 stars out of 5
by Hans van Groesen - Posted on 29 September 2024
My father, was admitted to ward 2 in April 2024 at the age of 96. Although he did not speak English, the staff tried to communicate via icons and Google Translate and patience. We were very surprised by the good food, hospitality and friendliness of the entire staff of ward 2. Thanks to the always positive, fanstastic and loving care, his stay was unforgettable. I have stayed in various hospitals all over the world. But never experienced generousity,hospitality and dedication like this. To All the staff: Thank you all from the bottom of my heart !!
Visited Don't know on April 2024
Review titled Hexham General Hospital
Replied on 30 September 2024
Dear Reviewer, Firstly, thank you for taking the time to leave a review and share your father’s experience with us. It has been a pleasure to read that your father’s experience of Ward 2 at Hexham General Hospital was very positive and that staff did all they could to communicate with your father. We will share your wonderful comments with the team on Ward 2. Best Wishes, The Experience Team
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
The hospital has a lovely environment, very quiet and pleasant. I had an appointment within the X-ray department, and the staff were extremely lovely. They made me feel very welcomed, relaxed and comfortable. The service was also very efficient.
Visited Don't know on April 2024
Review titled Hexham General Hospital
Replied on 16 April 2024
Dear Reviewer, Thank you very much for taking the time to leave us a review. It has been a pleasure to read that your experience of our X-ray Department was so good and that the staff were extremely lovely. We will pass on your lovely comments to the staff in our X-ray Department. Best Wishes, The Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by Carole Kennedy - Posted on 23 May 2024
I have had hip replacement operations on both hips at Hexham Hospital, one in December 2023 and the second in April 2024. I wish to express my gratitude to the orthopaedic teams and nursing staff of Ward 3 who cared for me. I received the best of treatment at Hexham. All the staff were kind, caring and professional. I felt secure and safe in their hands, which I'm sure helped my recovery. At each stage I was kept well informed and reassured. Thank you so much to you all for your dedication and hard work - it is greatly appreciated.
Visited Orthopaedics on April 2024
Review titled Hexham General Hospital
Replied on 24 May 2024
Dear Carole, Firstly, we hope you are having a smooth recovery from your recent surgery at Hexham General Hospital. Thank you for taking the time to share your lovely comments with us. It has been a pleasure to read that you received the best treatment, all of the staff were kind, caring and professional and that you felt secure and safe in their hands. We will take great pleasure in sharing your feedback with the team on Ward 3 at Hexham General Hospital. Best Wishes, The Experience Team
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Review titled Fab service
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
I spoke to a lady on the phone today,having had an appointment cancelled back in August and no further contact since then I didn’t really know who or which hospital within the trust that I needed to contact.i also didn’t actually have much information to give her aoart from my NHS number,but she tried to help me and gave me some advise re the pain I was having and then put me through to another hospital in the hope that they could help further as the information she needed couldn’t be accessed.within ten minutes they found my details and i now have an appointment to be seen at wansbeck later this month. Thank you for the time,patience and care you gave me this afternoon.
Visited Gynaecology on April 2024
Review titled Hexham General Hospital
Replied on 05 April 2024
Dear patient, Firstly, I’m glad that you have managed to seek the care you need and have an appointment arranged at Wansbeck General Hospital later this month. Would you happen to know which department the staff member was from that helped you arrange your appointment? If so, could you please email Patient.Experience@northumbria-healthcare.nhs.uk. Any further information will help us identify the staff involved so we can pass on your kind comments to them. Kind regards, Experience Team
Information supplied by Northumbria Healthcare NHS Foundation Trust