Huddersfield Royal Infirmary
Acre Street, Huddersfield, West Yorkshire, HD3 3EAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled First class and caring service.
Rated 5 stars out of 5
by David Hardcastle - Posted on 21 December 2023
I was out walking with a friend. I slipped and injured my knee (seriously?). A 999 call was put in for an ambulance. The ambulance arrived in double quick time. I can’t praise the medics highly enough. They were ultra efficient and capable. However, what shone through most of all was their warmth and re-assurance. An absolute credit to your team. They made a bad and painful experience more bearable.
Visited Accident and emergency services on December 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Dexa Scan and MRI scan
Rated 5 stars out of 5
by Sue Jackson - Posted on 23 December 2023
Both scans carried out in the same Department a week apart. Absolutely brilliant, all nurses friendly, helpful and extremely efficient. Thank you so much.
Visited Don't know on December 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Well looked after
Rated 4 stars out of 5
by Jackie Ellis - Posted on 04 November 2023
After I had my operation I wasn't very well so was admitted to ward 10, I was near nursing station which I could hear noise all night, however the night staff looked after me very well bringing cups of tea. In the morning it was busy but all nurses and doctors were really friendly and explained very clearly what I had to do when I was home. A big thank you to you all.
Visited General Surgery on November 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Physiotherapy
Rated 1 star out of 5
by Anonymous - Posted on 24 January 2024
Came here to get my long term back pain sorted. Very friendly woman who saw me, great bedside manner. The appointment was a waste of time and money. £16 in bus fares it cost me to be handed a sheet of paper with exercises on (that don’t even work) and a stretch band. I received no physiotherapy. They could have emailed me for what it was worth.
Visited Don't know on November 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Not enough parking
Rated 1 star out of 5
by Anonymous - Posted on 04 October 2023
Went to Huddersfield hospital to pick up some medication for a procedure next week we drove round the main car parks and the one on the main sourounding areas This has been so stressful I do not feel like having my procedure I was told to come on the day 2 hours before which is ridiculous.
Visited Don't know on October 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Caring and compassionate staff
Rated 4 stars out of 5
by Bhinder Dhothar - Posted on 15 September 2023
From the quick response of call handlers to paramedics that arrived within 30 minutes to one hour. The call handler gave my husband the instructions very clearly and he remained calm - they had control over the phone to support. The paramedics asked which language the patient spoke - Punjabi we said. It would have really helped to have someone to explain what was happening, fortunately we were able to interpret for them as best as we could. The hospital waiting area was busy but the doctors and nurses, did not make any of us feel that pressure at all. Instead, they asked if we needed any chairs, kept us informed of the situation and the steps they thought were necessary like not having the monitors constantly making noise and making us all more anxious. The staff asked if we needed a drink, they told us all the information in detail. There were no sudden surprises and they were comforting us whilst also giving us the space around the bedside to be able to pray and be close. The private waiting area only had a few chairs and the coffee machines were out of order. The Costa had closed that was in the main entrance. It would have been very greatly appreciated if there were hot drinks available as the hours passed and somewhere it sit at this difficult time. Our family are very grateful for the support and compassion at a very difficult time. The non judgmental attitude of the nurses and doctors meant that our father had all the family at the bedside and a dignified final journey. Albeit very unexpectedly, we were kept informed of the situation and plans of treatment every step of the way. The nurse in Resuscitation area - a special thank you for making the family feel they could spend the few hours at his bedside- a true and genuine care and support at this very difficult moment. The call handler was very reassuring and gave my husband details of f actions and where to find the defibrillator if necessary. The paramedics for explaining the events and actions and any decisions that needed to be made were respected. The doctor that spent time with the whole family, explaining the situation. They were calm and patient as we interpreted for our mother, so she was aware exactly what we knew and could make an informed decision when required. This made the emotional and empathetic journey more manageable by being very caring and professional whilst delivering very difficult information. Thank you from the bottom of our hearts. This experience is unique to this hospital and a credit to the NHS. This does set an clear example and role model behaviour for other hospitals, in my opinion.
Visited Accident and emergency services on September 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Appaling service
Rated 1 star out of 5
by Neil - Posted on 18 September 2023
We came in with my mother to A&E at 11qm, Qt the time of writing were still sat in A&E 10 hours later. The last contact with a medical professional was at 4pm it's been 5 hours since a scan and we've had no update other than a receptionist saying she will be going to surgery. My mum is now stressed and panicking and shouldn't have been delivered this information by a none medical professional in the A&E waiting area. Having previously used both Halifax and Bradford this place makes them both look like 5 star resorts
Visited Accident and emergency services on September 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by H Brook - Posted on 10 August 2023
Speedy triage, efficient treatment with an excellent nurse practitioner. Very caring team, good info/advice given . In and out thru minor injuries then x-ray ,within an hour despite appearing busy. Prompt follow up provided next day via phone. Thank you
Visited Accident and emergency services on August 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Not good experience
Rated 2 stars out of 5
by Aman - Posted on 25 October 2023
I had gallbladder keyhole surgery in August. When I arrived there before the surgery as normal they gave me socks and gown and ask me to wait in the waiting room. After signing the consent form when my turn came a nurse came to the waiting room and said it’s ur turn you can come with me. When we went to the operation theatre the other patient was still in the operation theatre. She asked me to wait one side and after 5 minutes they move the other patient from there and ask me to go in. They put another bed there and ask me to lie down on it and started the procedure. After the surgery when I woke up I was feeling very sick and dizzy. They asked me to eat something so they can send me home but I was being sick 4 times and then they gave me injection. I was still cell dizzy and couldn’t eat anything but after an hour nurse bring the discharge form and ask me to wait in the waiting room . I was waiting in the waiting room with sickness bowl and felt dizzy and my husband picked me up. There was no follow up appointment nothing after that.
Visited General Surgery on August 2023
Huddersfield Royal Infirmary has not yet replied.
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Review titled Help at hand
Rated 3 stars out of 5
by Anonymous - Posted on 08 August 2023
Patients on a bed, in a cubicle or those who are alone in A& e should be offered a buzzer to call for aid. I attended with a family member however it concerns me if i was not their how the patient calls for help. I had to ask for a toilet whilst my family member was in a cubicle in emergency. They had no energy to shout and nor was anyone on close proximity i had to go and find someone some where and ask. A wheelchair toilet was left with us but i could not find anyone to ask to remove it. Point is any unwell patient should not be left unattended in emergency. A procedure should be in place for regular checks and more care support team hired to attend for this. I was in a situation where i could not weight bear and was alone in a wheelchair. I had no option to call for help for someone to wheel me to the toilets. Nhs should care for the patients who come in without any assistance or support more. It is part of your code.
Visited Accident and emergency services on August 2023
Huddersfield Royal Infirmary has not yet replied.
Information supplied by Calderdale and Huddersfield NHS Foundation Trust