Hull Royal Infirmary
Anlaby Road, Hull, HU3 2JZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Disgrace
by Anonymous - Posted on 03 February 2025
Your Review: On Thursday I attended HRI after 111 advised me to attend. I got there at 21.30 and was informed it would be a couple of hours wait. I was in a lot of pain so waited. At 01.30 I asked how long would it be before I was seen too. I had had my temperature taken and blood pressure done but that was it. I was informed that there was only one Doctor on and it would be about six hours before they would get to me. I left the hospital in more pain than I arrived with. Why is there only one Doctor working the night shift? An if there was more on why would they say there's only one? At no time during my time there was I asked if I was okay, would I like a drink of water, I know Hospitals are running on short staff but that experience was not right. Something is seriously wrong with the NHS and it needs fixing fast! I'm still in absolute pain but what can I do! I'm not going back to Hull Royal. The system is broken. I witnessed lying and a lack of care which is just diabolical in this day and age. Please just fix the issues because people's lifes are in tour hand's! Just so sad that this is how it is now
Visited Accident and emergency services on January 2025
Hull Royal Infirmary has not yet replied.
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Review titled Horrible
Rated 1 star out of 5
by Rasa - Posted on 14 January 2025
Came from work with pain in back and legs, hardly was able to walk or sit and was send to next door walk in centre and doctor said:nothing we can do, talk to your gp. I’m was is horrible pain as most likely nerve was and still are compressed and they didn’t give me any meds at all and just told me to go see gp.
Visited Accident and emergency services on January 2025
Hull Royal Infirmary has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by Rachel - Posted on 08 January 2025
Thanks to all the team at Plastics Trauma in Hull Royal Infirmary. I was there on Sunday and all the team were professional, caring and competent. I felt well looked after.
Visited Don't know on January 2025
Hull Royal Infirmary has not yet replied.
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Review titled Phonecall operator cuts you
Rated 2 stars out of 5
by Anonymous - Posted on 20 December 2024
When calling the hospital & requesting the phonecall operator, the line immediately cuts. Recalling the operator, the line reached the operator, but immediately when mentioning I have an appointment, the operator cut me. Calling a third time, I had to tell the operator first that the operator keeps cutting me, I was able to state my question (which had nothing to do with cancelling or changing or information about my appointment). I was calling to ask if there was a cafe at the hospital, because I was going to arrive very early for an appointment.
Visited Don't know on December 2024
Hull Royal Infirmary has not yet replied.
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Review titled Great neurophysiology experience EEG
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2024
Accompanied my daughter for EEG test. The neurophysiologist who did the EEG was wonderful, made sure the patient is comfortable, explained each step on the way, checked our undestanding and listened to our concerns. She is passionate about her work and is great in developing rapport with patients. A big asset to the department.
Visited Neurology on November 2024
Hull Royal Infirmary has not yet replied.
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Review titled We do have a good NHS
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2024
I would like to thank everyone from the ambulance team to all the people involved at Hull a Royal Infirmary A&E I was as is often the case very anxious but was reassured throughout with both humour and an explanation of everything they were doing, I had a good outcome. We are surrounded with so much that is negative, everyday, but we all are need to remember the excellent service our NHS provides, especially in an emergency - Thank you
Visited Accident and emergency services on October 2024
Hull Royal Infirmary has not yet replied.
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Review titled great experience!
Rated 5 stars out of 5
by Iulia - Posted on 13 September 2024
had my first ever surgery and on arrival i was very nervous and anxious and i was crying non stop. the nurses and staff on ward 30 were extremely helpful, supportive and friendly the entire time. they made sure i felt comfortable and knew i was in great hands every moment of the day: from talking to the anaesthetist to falling asleep on the operating table, i felt safe. i just want to say a massive thank you to every single person that has managed to turn this scary experience into something i now look at and smile.
Visited Gynaecology on September 2024
Hull Royal Infirmary has not yet replied.
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Review titled excellent healthcare
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2024
I had experienced a suspected TIA and I was referred for tests by my doctor. The next morning I was contacted by the stroke unit and all tests were organised within 20 minutes of the call.I was able to go straight in and had a ct scan mri scan ecg and bloods.I am so very impressed with the service I received by the professional staff at hri.
Visited Stroke on September 2024
Hull Royal Infirmary has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2024
I recently went in for a colonoscopy in the endoscopy dept 2nd floor. They where so caring and understanding from beginning to end. They had trouble getting the cannula in as normal in my case but they persevered and very caring ❤ t
Visited Gastrointestinal and Liver services on September 2024
Hull Royal Infirmary has not yet replied.
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Review titled A caring and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 16 August 2024
I took my husband to A and E having sought advice from NHS 111 and my GP Practice on 15th August in the late afternoon. We arrived at a packed A and E (40 plus people) but they had been briefed about his arrival in advance and he saw a doctor very quickly and they started treatment as soon as possible. All the staff we met were very caring and the service itself was very efficient in spite of the volume. He was given a bed in a cubicle and then admitted onto a ward over night. I'm very grateful to everyone for their caring attitude and professionalism.
Visited Accident and emergency services on August 2024
Hull Royal Infirmary has not yet replied.
Information supplied by Hull University Teaching Hospitals NHS Trust