Ipswich Hospital
Heath Road, Ipswich, Suffolk, IP4 5PDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled NHS at its best
Rated 5 stars out of 5
by Julie - Posted on 15 July 2024
Not too busy when I arrived at A&E After triage I was sent to UTC, assessed, x-rayed to rule out a fracture and referred to physio, then given advice and an exercise leaflet all within an hour and a half. All staff from receptionist to doctor and radiologist were very professional and had a caring and friendly manner. A big thank you! What would we do without the NHS?
Visited Accident and emergency services on July 2024
Ipswich Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Charley - Posted on 26 July 2024
I came to Ipswich Hospital to give birth on Sunday evening as Colchester was closed, I was very nervous as I had never been there before and didn't know any of the staff etc. I would just like to say a massive thank you to who looked after me whilst I was in the maternity ward, my labour was quick and efficient and I was in and out of the hospital within 14 hours which I think is such good time. I was treated so well and there was always someone on hand and near if I needed anything which was so reassuring. Overall such a great time which made my birth easier I believe. Thank you all again for your fantastic work!!
Visited Maternity services on July 2024
Ipswich Hospital has not yet replied.
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Review titled Completely dismissive
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2024
3 trips to A&E in 5 days, two of which directed by GP for immediate examination. Presenting with an increasing list of neurological symptoms, doctors seem to only care about 1 symptom at any given time and refuse to acknowledge that they're related. Half my symptoms couldn't be explained but they refuse any request for an MRI, despite my GP sending me up there for that specific outcome. Was told they can't do MRIs in A&E and refused to give information about where I'd need to be referred to in order for that to happen. Eventually told that they don't do MRI scans at Ipswich but I know they do because I've had one years prior. No compassion shown by doctors, nurses couldn't care less. All seem quite happy to stand around and talk about their holiday plans though while wait times are in the 4-6 hour range.
Visited Accident and emergency services on July 2024
Ipswich Hospital has not yet replied.
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Review titled The second dire visit to A&E
Rated 1 star out of 5
by Anonymous - Posted on 12 June 2024
Firstly reception staff lovely and helpful, they really tried to help us, and also a very nice nurse, however the serious nature of my husband's condition over looked, despite concerns from our GP, also Out of Hours that he may have beginnings of Sepsis. Once I had asked what the hospital policy was for spotting early sepsis suddenly the blood test that my husband was due to have which we had to wait up to four hours for, to see if doctor would order, was done. FIrst test showed no Sepsis, however we were told next test would be there in an hour, we sat for a very long time, (yes we know the NHS is over stretched), but my husband was deterioriating, I knew he had an infection which was spreading, he had the shakes even on the antibiotics he was on. Eventually as he felt so ill and still 14 people ahead of us we went home, (first asking again, the helpful reception staff if the doctor would be able to access from the surgery the second test). Having gone to GP today it all showed up in second test, we explained we had gone home and removed cannula ourselves. My husband should have been put on an IV drip, and the doctor not just the nurse should have examined his rapidly expanding facial infection, triggered by insect bite, his swollen glands and symptoms had come on in two hours, and he was already on an antibiotic, none of these red flags were noted. This remind me of my own visit to A&E three years ago, where you missed my three serious brain bleeds, and sent me home, despite the fact I had been unconcious and said how poorly I felt. Your hospital feels dangerous. Today he has been treated we hope it is not to late to get on top of this infection. Your hospital needs monitoring and supervision and more support for staff.
Visited Accident and emergency services on June 2024
Ipswich Hospital has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Anonymous - Posted on 15 June 2024
Using A& E was a good experience today. The staff were very helpful and kind and one nurse was a credit to your hospital. Yes we did have wait around for results with "sorry to keep you waiting
Visited Accident and emergency services on June 2024
Ipswich Hospital has not yet replied.
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Review titled Brilliant
Rated 5 stars out of 5
by Alan Smythe - Posted on 13 June 2024
I visted cardiology today for a loop recorder implant. Fantastic communication,and smiles from every member of staff,I felt I was being treated very professionaly in a very freindly manor. Thank you all Alan
Visited Cardiology on June 2024
Ipswich Hospital has not yet replied.
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Review titled excellent emergency care but no follow up
Rated 4 stars out of 5
by Anonymous - Posted on 08 August 2024
The stroke team in A&E, and the team on the ward, were excellent. I was told that I would receive a letter after 8 weeks with an appointment for a follow-up phone call, but 11 weeks later this hasn't happened. It isn't important to me, as I have seen a cardiologist privately, but it might well be important to others. Clearly the system isn't working quite as it should.
Visited Stroke on May 2024
Ipswich Hospital has not yet replied.
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Review titled Thank you
Rated 5 stars out of 5
by Nina - Posted on 23 May 2024
I am 51 and waited almost a year to be seen for HRT, my appointment with a Volunteer Doctor whos name the review will not let me put, and she was amazing. I felt listen to, understood and with a plan as to how I can get my life back. Living with Perimenopause and menopause can be a nightmare the Doctor has helped me see it dose not have to be that way. All of the staff were very helpful. I highly recommend and am very grateful.
Visited Gynaecology on May 2024
Ipswich Hospital has not yet replied.
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Review titled Thank you. Ipswich hospital
Rated 5 stars out of 5
by Denise - Posted on 09 May 2024
I had to come to Ipswich hospital with a severe broken ankle. I got immediate attention, which was caring and very professional. The surgeon, who is Scottish, was absolutely amazing, thank you so much. You mad a very difficult experience completely bearable. Martlesham ward were amazing, you work so hard and a very personal touch. Again thank you everyone.
Visited Orthopaedics on May 2024
Ipswich Hospital has not yet replied.
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Review titled System down the drain
Rated 2 stars out of 5
by Lucie Richardson - Posted on 28 May 2024
My partner undergone extensive surgery,having handsize tumour removed from his nasal cavity in Colchester hospital.Having lost almost litre of blood,he hadbeen transferred to Ipswich hospital the very next day.Despite bed was waiting for him in Sproughton ward,he was made waiting in A&E for hour and half to see triage nurse. Why?! No chairs to sit on,risk of catching infection and still 6 people in front of us.One kind nurse made the call as she saw how exhausted my partner was and we were on the ward within 10 mins. The system is all wrong. Why my partner had to go through A&E,when he had his diagnosis and op already and bed secured and all paperwork in order? Once on ward the care was lovely, from his amazing surgeons to attentive nurses, just "following the procedure" of admission from one hospital to another was a massive let down.
Visited Ear, Nose & Throat on May 2024
Ipswich Hospital has not yet replied.
Information supplied by East Suffolk and North Essex NHS Foundation Trust