John Coupland Hospital
Ropery Road, Gainsborough, Lincolnshire, DN21 2TJContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Lovely staff and professional experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2024
I visited the UTC yesterday. I would like to say a big thank you to everyone who helped me. From the reception staff to the medical staff, they were all polite, professional, with a good sense of humour. Despite being very busy, I was still seen within a reasonable length of time and I didn't feel like my time with the staff was rushed. Thank you all for doing such a wonderful job!
Visited Urgent Treatment Centre on July 2024
John Coupland Hospital has not yet replied.
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Review titled Awful care
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
I had the unfortunate experience of seeing the advance nurse practitioner today. She completely lacked empathy, was rude from the very minute my son and I walked through the door. Had no care and compassion and no understanding at all of my reasons for attending UTC rather than wasting someone’s time at A&E (which is what the nurse implied I should have done). She also suggested I take my three year old autistic son to sit with me while I attend a&e. Surely she should have the common sense to know that he cannot be present in the room for X-rays and ct scans which she knew I needed. Absolutely terrible, I do not know why people like her are in a caring role. I was so shocked by the way she spoke and patronised me that I burst into tears as soon as I left the building. I will not go there again for treatment. Just to add, the other lady present in the room was very kind to my son and this is review is not directed at her in any way. Reception staff were also lovely.
Visited Urgent Treatment Centre on March 2024
Review titled John Coupland Hospital
Replied on 12 March 2024
Thank you for providing your feedback regarding your care at Spalding Urgent Treatment Centre. I am sorry to hear that the experience was not how you would have expected. If you would like us to look into this further please contact the PALS team on 0300 123 9553 or email LHNT.LincsPALS@nhs.net.
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2023
I Went in to get a possible issue looked at. Temperature, key symptoms, pains, worsening and unbearable symptoms were overlooked. It was extremely rushed. My Awful symptoms Got ignored and I got put onto the same medication that didn't work the last time I had this illness (I told them it didn’t work and the symptoms didn’t get any better). I Felt ignored, rushed and not cared for or taken serious despite the serious nature of what I could have. I wish I could avoid the UTC, but it’s my only option.
Visited Urgent Treatment Centre on November 2023
Review titled John Coupland Hospital
Replied on 04 December 2023
Thank you for taking the time to leave feedback following your visit to John Coupland Hospital. I am sorry that you felt you were ignored, rushed and not cared for or taken seriously as we would not wish anyone to feel that way. If you would like us to look into this further please contact the PALS Team on 0300 1239553 or email LHNT.LincsPALS.nhs.net
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Review titled Great practice
Rated 5 stars out of 5
by pam steer - Posted on 28 May 2023
Staff excellent This is a great urgent care centre The hospital in general is very good but urgent care is excellent
Visited Urgent Treatment Centre on May 2023
Review titled John Coupland Hospital
Replied on 20 December 2023
Thank you for taking the time to leave feedback following your visit to John Coupland Hospital. I am pleased to hear that you found the urgent care excellent. I will pass your positive comments to the team involved. Thank you!
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Review titled Simply the Best
Rated 5 stars out of 5
by Susan - Posted on 07 April 2023
Service exceptional Staff very well trained Quickly helped me on road to recovery Thank you so much
Visited Urgent Treatment Centre on February 2023
Review titled John Coupland Hospital
Replied on 05 February 2024
Thank you for taking the time to leave feedback following your visit to John Coupland Hospital. I am pleased to hear that you found the staff to be well trained and the service exceptional. I will pass your positive comments to the team involved. Thank you!
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Review titled poor
Rated 1 star out of 5
by marksharpe - Posted on 23 January 2023
i was told to get a blood test so i have made an appointment at 8:36 and when i waited and was seen she told me i needed a slip of paper from the doctors so i drove there and then and got the info they needed the doctors say sorry it was there falt i never had this paper work and the lady made me wait until 9:45 when i was sweating a river and on the verge of having a panic attack and there was time to fit me in thats my opinion but after watching 50 people come and go and still waiting i had to get out of there when i got home i had to change all my cloths due to sweat i felt i was getting blamed for something what was not my falt and not more phone calls to make another appointment and start over people with mental heath problems should not be put through this work all your life then when you need help get more and more stress
Visited Don't know on January 2023
Review titled John Coupland Hospital
Replied on 20 December 2023
Thank you for providing your feedback following your visit to John Coupland Hospital. I am sorry to hear that your experience was not how you would have expected. If you would like us to look into this further please contact the PALS team on 0300 123 9553 or email LHNT.LincsPALS@nhs.net.
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Review titled What a fantastic hospital!
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
I visited John Coupland today for the first time. My only previous hospital experience has been LCH. What a difference! No stress in the car park; easy to find the entrance; I was seen on time and dealt with really efficiently by a superb doctor and student. The building is fabulous; old fashioned, just like hospitals used to be. I almost don’t want to give this review as I want to keep it to myself, but credit where it’s due. You hear so many awful stories about the NHS, that is so good to have a positive experience. Well done John Coupland, you have revived my faith and made me realise that not all hospitals are like LCH....
Visited Dermatology on November 2022
Review titled John Coupland Hospital
Replied on 05 February 2024
Thank you for taking the time to leave feedback following your visit to John Coupland Hospital. I am pleased to hear that you were seen on time and the staff were efficient. I will pass your positive comments to the team involved. Thank you!
Information supplied by Lincolnshire Community Health Services NHS Trust