Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great staff, terrible use of facilities
Rated 4 stars out of 5
by Anonymous - Posted on 17 June 2024
I am a community Physiotherapist who recently completed an outreach appointment with my Learning Disability client following a recent lower limb fracture. Reasonable adjustments were not made to ensure this young lady was seen in a timely manner. Staff did there best (providing cold compress and drinks), but due to only 2 rooms being made available for x-ray we were made to wait over 90mins causing agitation to our Learning disability client. With many radiology/x-ray rooms available I just ask why can these not be made functional when times are busy?
Visited Diagnostic Imaging on June 2024
Review titled Kent and Canterbury Hospital
Replied on 17 June 2024
Thank you for notifying us regarding your clients recent experience attending one of our hospitals. This is not the experience that we want any of our patients to have. I have passed your feedback onto the department lead. If you would like to discuss further please can you contact my team via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Thorough and caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
I recently visited Kent and Canterbury hospital for a Mammogram and Ultrasound, which resulted in me having to have biopsy's taken. I cannot fault the department right from the Reception desk where the waiting room is, to the person who carried out the Mammogram, the person who performed the ultrasound and then the biopsy process along with an assistant. I felt comforted and had everything explained fully throughout.
Visited Breast cancer services on June 2024
Review titled Kent and Canterbury Hospital
Replied on 17 June 2024
Thank you so much for your feedback. I will make sure your kind words are shared with staff in the departments that you mentioned. I am sure they will be very pleased to see you had such a positive episode. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Extremely poor service
Rated 1 star out of 5
by Jenny - Posted on 25 June 2024
My son is special needs and has epilepsy but can't gwt nhs dental treatment cos he's on pip but my nephew who is special needs and he doesn't have epilepsy but he get free nhs dental treatment my son needs he tooth removed cos it's causing him his to have chronic catonic seizures
Visited Dentistry and Orthodontics on June 2024
Review titled Kent and Canterbury Hospital
Replied on 28 June 2024
Dear Jenny, I am so sorry that you are struggling to get treatment for your son. Please can you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Toilets in outpatients
Rated 3 stars out of 5
by Anonymous - Posted on 12 June 2024
Recently the toilets near physiotherapy have been made unavailable to patients and visitors where previously we could use them. This leaves just 1 disabled mens toilet and 1 disabled ladies toilet in that area for visitors to use. This has proven extremely difficult for me as I attend weekly to outpatients and often need the toilet frequently. There is always a queue for the one ladies toilet and it's too far to walk to the other toilets near the canteen. Please can we be given access again to the toilets just behind outpatients reception physiotherapy Canterbury hospital
Visited Day treatment services on June 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you for highlighting this issue. I have sent this onto the facilities manager at KCH. I will let you know their decision as soon as they have made me aware. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Lovley staff and great practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 May 2024
I saw a doctor yesterday in orthopaedic for my arm got seen as soon as I got there staff where great and helpful had and X - Ray didn't have to wait long after that saw the doctor again and explained what the plan for me was and what to do at home till my next appointment in 3 weeks time canterbury hospital is great been there a few times as inpatient and the treatment and staff are all great one if the best hospital around this area
Visited Orthopaedics on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you so much for sharing your experience and the great care you received. I have shared your beautiful words with the staff who will be so grateful. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Rheumatology
Rated 5 stars out of 5
by Matthew Wratten - Posted on 08 May 2024
The Nurse specialist in Rheumatology has been exceptional and extremely proactive in trying to improve my current health condition. I have not included her name but my records will indicate who I am talking about. I want this to be brought to the attention of her line manager as she us an absolute credit to Nursing. I am very grateful for her caring and thoughtful approach to my care. Her communication style is always excellent and her attention to detail is exceptional. She is very trustworthy and always does exactly what she says she will do. She is an excellent ambassador for Rheumatology and the wider NHS.
Visited Rheumatology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Wratten, Thank you so much for your kind words. I have passed your comments onto the departments Operations Manager to notify the staff member in question. I'm sure she will be touched to hear your lovely feedback. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Appalling phone service
Rated 3 stars out of 5
by Anonymous - Posted on 21 May 2024
Spent three days trying to contact the department about an urgent surgical appointment no one answered my calls. Left umpteen messages but no response
Visited Dermatology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
I am so sorry you are struggling to get hold of Dermatology despite leaving multiple messages. This is not on and I completely appreciate how frustrating this must be. Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Impressed
Rated 5 stars out of 5
by Fred - Posted on 04 June 2024
Visited Haematology Clinic 0n 30th May. Impressed and sincerely grateful for the way in which everything was dealt with and the help and advice available subsequently.
Visited Haematology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Fred, Thank you so much for your lovely feedback. I'll make sure it's passed on to the team. Best wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Can’t thank you all enough
Rated 5 stars out of 5
by Yvonne Reynolds - Posted on 22 May 2024
After being in hospital to have stents put in for my kidney problem and having sepsis I can’t thank all of the staff for their continual care for me, the treatment, just everything. I felt completely safe in your hands. A massive thank you xxx
Visited Oncology - Medical on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Ms Reynolds, Thank you so much for your lovely words which I have shared with the staff. I am so glad that you were made to feel at ease and received such great care from our staff, this must have been so helpful in a situation that I can imagine was extremely worrying and stressful. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled No fuss prostate biopsy
Rated 5 stars out of 5
by Steve Penny - Posted on 16 May 2024
Had a prostate biopsy. Blurb sent out with my appointment letter, along with what I had read on the internet, had me not looking forward to the biopsy. However, the actual experience was far less traumatic than I expected. While it was the 30-45 minute procedure the blurb suggested, it was only 10 minutes on the table. The whole process was: urine sample given, flow test done, quick 'do I want to ask any questions', then skilled, no nonsense doc and nurse got on with it. The procedure itself is not painful, but the deeper local anaesthetic injections (two) were noticeable. After that, a breeze. Felt a bit of pushing and pulling down below, bit light headed after, and a little blood in urine, but felt very taken care of by caring nursing team. Positive experience all round.
Visited Urology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Penny, Thank you for your informative feedback which I will be passing onto the department. I'm glad that things went smoothly for you and I wish you a quick and speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust