Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Kent and Canterbury Hospital.
Reviews
-
Review titled Radiology Reception
Rated 4 stars out of 5
by Anonymous - Posted on 23 April 2024
For somebody with breathing problems who has three monthly scans the placement of CT/MRI scans reception is a joke. After parking it’s a 5 min walk to ct dept then you are directed to reception which is a five min walk. Then I was directed to D area for my CT. This is in another part of the hospital and a ten min walk away. Actually outside the outpatients entrance. The guys there are brilliant but have no ultrasound machine if they can’t find a vein. They then chase around to get one. After the scan you then have to walk back to the place you have parked and another trek. Radiology give no consideration for people that have mobility issues.
Visited Diagnostic Imaging on January 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you for your feedback. I absolutely agree wholeheartedly with your comments. There needs to be a better process and better signposting put in place so that all patients needs are met. It is not a case of one size fits and all and not everyone as you quite rightly point out has the ability to walk so far. I can assure you this is something that the Trust is trying to work on and improve. If you would like to discuss further please can you contact my team via our email address which is ekhuft.patientvoice@nhs.net Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled BCC Removal
Rated 3 stars out of 5
by Anonymous - Posted on 28 January 2024
Attended for bcc removal on forehead, nurses very kind, but the anaesthetic injections were the most excruciatingly painful. Three times the needle was “Shoved in “ , not gently and slowly. I had a bcc removed from my nose 2 years ago and it was almost painless compared to this . I have another bcc that needs attention but I would never let this man remove it.
Visited Day treatment services on December 2023
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Thank you for feedback which is valuable always so we can see where we are doing well or the areas we need to improve in. I am so sorry that your experience regarding your bcc removal was so painful. If you would like to discuss your experience further please contact our email address which is ekhuft.patientvoice@nhs.net Best Wishes Josh Page (Patient Feedback Co-Ordinator)
-
Review titled First Class Treatment
Rated 5 stars out of 5
by Claire Cullen - Posted on 19 December 2023
I had a total knee replacement on the 11th December. The staff , clinical and non clinical were excellent and I was very well looked after, ensuring they got my pain relief etc well controlled before discharge home. For anyone who is waiting for a new hip or knee and are due to have it done at K&C I have no doubt you will be treated very well.
Visited Orthopaedics on December 2023
Review titled Kent and Canterbury Hospital
Replied on 20 December 2023
Thank you so much for letting us know you had a positive experience when having a knee replacement at Kent And Canterbury Hospital. We will share your feedback with the team. Your comments will mean a lot to them. Best wishes
Provided by Care opinion
-
Review titled Good Hospital
Rated 5 stars out of 5
by George Amery - Posted on 08 February 2024
Following a prostate test and examination in the space of a few weeks. The care and attention was first class. All staff involved in my case were very caring and attentive. The whole process was smooth and well rehearsed. A great service and information is explained very clearly and with care.
Visited Urology on December 2023
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Mr Amery, Thank you so much for your lovely words. I am so glad to read that you had such a good experience. I wish you a speedy recovery and will make sure to share your feedback with the team. Best Wishes Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Terrible Autism assessment.
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Waiting for a response for months without any communication as to weather they are even considering doing an assessment. I have no idea if they even received my forms as I have had nothing. No email. No text nothing. And then to wait years is disgusting.
Visited Don't know on December 2023
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
I am so sorry that you are struggling to get some clarity. Please can you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Great friendly and caring staff
Rated 5 stars out of 5
by Jack White - Posted on 17 November 2023
This is my second experiance of being in K&C for day surgery. All staff were incredibly kind and made me feel at ease. The student nurse on this ward was really lovely and empathetic, she will be a fantastic nurse when she qualifies. Thanks to everyone who made me comfortable, both pre and post operation.
Visited Ear, Nose & Throat on November 2023
Review titled Kent and Canterbury Hospital
Replied on 21 November 2023
Thank you so much for your kind words. I am so glad that you had such a good experience and will make sure to share your feedback with the team.
Provided by Care opinion
-
Review titled Unstoned !
Rated 5 stars out of 5
by Michael O'Hara - Posted on 09 November 2023
After two attempts by the Lithotripsy Dept. to break up my kidney stones without success I was admitted to Urology where a problem with my Urethra was discovered and a stent fitted. I returned on the 7th of November where the team successfully fragmented the stones and sent them for analysis. I am due to return shortly for final removal of the stent after a course of medication. The purpose of this review is to simply say that from reception through to the entire surgical team and staff in the recovery ward it has been a wonderful experience. Everyone has been so and professional helpful and we had a lot of laughs throughout (except when I was under unconscious in theatre). When I think back to Admiral Lord Nelson's flagship where you were held down by six burly sailors whilst the barber/surgeon worked on you things have certainly moved on!! My wife and I wish to thank everyone in the Urology team for their kindness and fantastic skills. Once the stent has been removed I sincerely trust that I will not have to trouble you again, but you have made an old man very happy! God bless. Mike O'Hara
Visited Urology on November 2023
Review titled Kent and Canterbury Hospital
Replied on 10 November 2023
I am so glad that you had such a good experience and was given the treatment you needed. Thank you so much for your kind words. I will make sure to pass this onto the team.
Provided by Care opinion
-
Review titled Great practice but problems with follow up
Rated 4 stars out of 5
by Anonymous - Posted on 21 May 2024
Orthodontist and treatment was great, but now it seems to be impossible to arrange a follow up appointment. I have left messages several times over the past 6 months, but as yet nobody has rung me back to arrange my next appointment.
Visited Oral and Maxillofacial Surgery on November 2023
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you for leaving your feedback. I am so sorry despite leaving messages that you have still not been contacted. Please contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. Kind regards Josh Page (Patient Feedback Co-Ordinator)
-
Review titled Amazing treatment
Rated 5 stars out of 5
by Nicola Brown - Posted on 21 November 2023
My daughter broke her finger and was treated at k&c . All staff were professional, friendly and treated my daughter with kindness and compassion despite being very busy. A special thank you to the staff member who treated my daughter, she was amazing with how she handled. She has a fear of hospitals, from a previous accident. She didn’t know this, yet her approach was perfect. Thank you for making the experience a positive one.
Visited Urgent Treatment Centre on November 2023
Review titled Kent and Canterbury Hospital
Replied on 21 November 2023
Thank you for passing on your feedback which was clearly a very positive experience . In order for us to be able to pass on your comments to the department please could you advise where in Kent & Canterbury your daughter attended. Was it the Urgent Treatment Centre or somewhere separate? I look forward to hearing from you.
Provided by Care opinion
-
Review titled Still waiting
Rated 1 star out of 5
by Sixpence569 - Posted on 29 November 2023
Sad to say despite sitting waiting the call at 12:30 pm after the text to remind me to be available at 16:30 still no call I call to se if perhaps there is an issue and get the secretary for cardiology and 20 minutes later no reply it just hung up So now having waited 2 months were does this leave me I have no idea
Visited Cardiology on November 2023
Review titled Kent and Canterbury Hospital
Replied on 01 December 2023
Thank you for sharing your feedback. I am so sorry that you are having such a difficult time. Staff should be contacting you if there is an issue with the clinician being able to keep your appointment time, this is the least that should absolutely be expected and I totally understand your frustration during what I'm sure is an already very stressful time for you. If you would like to discuss your experience further, please contact the Patient Voice & Involvement Team via our email address: ekhuft.patientvoice@nhs.net. We can help by finding out what is happening and get the service to contact you.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust