Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Impressed
Rated 5 stars out of 5
by Fred - Posted on 04 June 2024
Visited Haematology Clinic 0n 30th May. Impressed and sincerely grateful for the way in which everything was dealt with and the help and advice available subsequently.
Visited Haematology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Fred, Thank you so much for your lovely feedback. I'll make sure it's passed on to the team. Best wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Can’t thank you all enough
Rated 5 stars out of 5
by Yvonne Reynolds - Posted on 22 May 2024
After being in hospital to have stents put in for my kidney problem and having sepsis I can’t thank all of the staff for their continual care for me, the treatment, just everything. I felt completely safe in your hands. A massive thank you xxx
Visited Oncology - Medical on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Ms Reynolds, Thank you so much for your lovely words which I have shared with the staff. I am so glad that you were made to feel at ease and received such great care from our staff, this must have been so helpful in a situation that I can imagine was extremely worrying and stressful. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled No fuss prostate biopsy
Rated 5 stars out of 5
by Steve Penny - Posted on 16 May 2024
Had a prostate biopsy. Blurb sent out with my appointment letter, along with what I had read on the internet, had me not looking forward to the biopsy. However, the actual experience was far less traumatic than I expected. While it was the 30-45 minute procedure the blurb suggested, it was only 10 minutes on the table. The whole process was: urine sample given, flow test done, quick 'do I want to ask any questions', then skilled, no nonsense doc and nurse got on with it. The procedure itself is not painful, but the deeper local anaesthetic injections (two) were noticeable. After that, a breeze. Felt a bit of pushing and pulling down below, bit light headed after, and a little blood in urine, but felt very taken care of by caring nursing team. Positive experience all round.
Visited Urology on May 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Penny, Thank you for your informative feedback which I will be passing onto the department. I'm glad that things went smoothly for you and I wish you a quick and speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Radiology mobile unit. Nurse who tk me to app
Rated 5 stars out of 5
by Sara - Posted on 25 April 2024
Radiology mobile unit. 23/4/24 Had an app k and c hospital for an MRI on my head at the mobile unit. Tuesday 23rd of april 24 at 5.45pm. There was a lovely nurse who picked me up from the waiting area d.Took me to the outside mri unit and was so helpful and compassionate.I have a terrible fear of enclosed spaces. She helped me get on to the bed , get the head cage over me , and allowed me to hold her hand while i was slowly slid into the machine, reassuring me constantly that i was safe. There is no way I would have been able to have got into the machine.Without her help, she was the best member of staff that has helped me with this fear, Compassionate, supportive, and patient.I was so pleased I'm so gratefull to her. I don't know her name . But would like her thanked by someone. Please.
Visited Don't know on April 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Sara, Thank you so much for your lovely words. I can see from reading your comments just how much you appreciated the care and attentiveness this staff member gave to you in a potentially stressful and scary situation. I will make sure to pass your feedback onto the department leads who I'm sure will be able to thank the individual on your behalf. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Excellent Care
Rated 5 stars out of 5
by Trevor Hughes - Posted on 25 April 2024
I had a Kidney biopsy recently and all of the staff on the Marlowe ward were excellent. There were 3 of us patients in one bay and the care we received was second to none. The staff did everything they could to help us and make us comfortable whilst being extremely professional. Everything was explained simply but in plenty of detail and all 3 of us were extremely grateful for the care and attention shown to us. It was a long stay, I was there from 8.15am to 7pm and I was given plenty of food and drink during the whole time. Nothing was too much trouble for the staff. I had dinner in the ward and I must say I was quite impressed with the standard of the food and that it came quite hot. Not an easy thing to achieve on a large scale. Overall I was very impressed by the whole set up. Thanks.
Visited Nephrology on April 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Mr Hughes, Thank you for your kind words. I am so happy to read that you and other patients received such great care. I will make sure to share your feedback with the staff who will be touched to receive it I am sure. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Poor telephone communication
Rated 3 stars out of 5
by Anonymous - Posted on 22 March 2024
I have tried for an hour on the phone to change an appt for a CT Colonoscopy scan. There was no telephone number on the top of my letter even though it said there was. I have gone through K&C switchboard 5 times, been given numbers to ring, including the QEQM hospital. On getting through have been given different options but non of them connect, the message just keeps repeating. I have been unable to change my appointment. All this because the phone number was omitted from the letter. I have no way of changing this appointment so will just not keep it, wasting a precious appointment. Phoning the hospital and being asked to be put through to the required department doesn't work and needs looking into
Visited Don't know on March 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
I am so sorry to read of the issues you have been experiencing trying to rebook your appointment. Thank you for your feedback. I empathise with you and appreciate how frustrating this must all be. Please could you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist you to get this resolved. I look forward to hearing from you.
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Review titled Could not get through
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
Regularly on hold for over half an hour, only to be disconnected when I get to position three. No other way to contact the department.
Visited Ear, Nose & Throat on March 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
I am so sorry to read that you have been unable to contact the department. I appreciate how frustrating this must be. Please can you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist you. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled The NHS at its absolute best
Rated 5 stars out of 5
by Anonymous - Posted on 28 March 2024
I was referred to the Skin Cancer Two Week Wait Clinic and I cannot fault the service. I was seen within 3 days of referral, and a suspected melanoma removed then and there. The staff could not have been more caring or professional, and I was enormously reassured and grateful. The whole experience was unfailingly positive. The equivalent waiting time for private treatment was 10 weeks minimum.
Visited Dermatology on March 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you so much for your amazing feedback. I am so pleased to read that you were treated so quickly and that the quality of care was so good. I will share your lovely words with the staff and wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Extremely impressed
Rated 5 stars out of 5
by Anonymous - Posted on 12 March 2024
Day surgery procedure - modern day NHS ‘service’ was amazing - couldn’t have faulted the staff (everyone involved ) entire experience was faultless - felt valued - meant a lot , thanks 🙏
Visited Ear, Nose & Throat on March 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Thank you for your kind words. I will make sure to share your lovely feedback with the department. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Lovely nurse. Poor communication and aftercare
Rated 3 stars out of 5
by Gina Potts - Posted on 06 April 2024
Went in with my son (14) on Good Friday 29 Mar with suspected broken right hand after being accidentally struck with hockey stick by another kid. Immediate response and investigation was good - sent to xray right away and inital assessment by lovely nurse was possible minor fracture but could possibly just be where child's bones haven't fused yet. Nurse provided a splint which was to be kept on until we received a further phone call from her by Tue 2 Apr, because the xray image had to be reveiwed further to be sure of what next steps should be. No further instructions except to keep the splint on were given. Unfortunately no follow up call was received so we finally called them several days later as the hand still hurts. A different less-than-helpful nurse took the call who told us no further action was needed - as there was 'no boney break' (don't know if that is a formal medical phrase?) - and to keep icing and elevating. We were never told to ice abd elevate - she told us we must have been. We weren't. When I asked about the wording on the xray report (as boney break didn't seem like formal medical terminilogy to me) I was told the reports are confidential and she couldn't read out the exact wording of the report. I could right in to make a request. I am the mother of the patient and my son was also there with me on speaker on the phone. How can they not just tell us what found? Nurse said if it's still hurting to take paracetamol/ibuprofen. We remain very concerned the hand is still hurting and looks bruised so many days later. This is my son's right hand and he is right handed. To not give this proper attention or give the patient clear, accurate information and instructions seems irresponsible to me. I should add the second nurse on the phone talked a lot, loudly but did little listening. Her manner was brusque and unnecessarily defensive. She told us if the hand is still hurting to go to GP. Why not follow through with process we were already in and refer us to fracture clinic if my son is still in pain, instead of now making my son follow a longer process via the GP to the same end?
Visited Urgent Treatment Centre on March 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Ms Potts, I am so sorry that you was spoken to in the way that you was and can completely understand your frustration and fears regarding your son's current medical condition. If it was my child I would feel exactly the same. Please message my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist you and your son. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
Information supplied by East Kent Hospitals University NHS Foundation Trust