Kent and Canterbury Hospital
Kent and Canterbury Hospital, Ethelbert Road, Canterbury, Kent, CT1 3NGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Care received
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
Brought my husband to the u.m.c , with an ankle injury, staff were so efficient,friendly and helpful. He was seen promptly, had xray, again the staff in that department were excellent. Soon went home with what was needed
Visited Urgent Treatment Centre on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Thank you for your kind words. I will make sure to share with the team who I'm sure will be very happy to read your comments. I wish your husband a speedy recovery and wish you both all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled professionalism and humanity
Rated 4 stars out of 5
by stuart barton - Posted on 01 March 2024
I spent a few days in the stroke department. I was most impressed by the professional competence combined with humanity at all times. This was evident at all levels, from consultants to cleaners. I was particularly impressed by the young lady apprentice who dealt with me daily. My only complaint would be the universal whiteness of walls and floors -this I found disorienting and a little depressing.
Visited Stroke on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Mr Barton, Thank you for your feedback. I will make sure to pass your lovely comments onto the staff. Also its a great insight regarding the decor in the building and something I feel that should be noted. Thankyou. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Home from home
Rated 5 stars out of 5
by Kayleigh Wild - Posted on 12 March 2024
I recently experienced a life-changing journey, and I can't praise the staff enough at the Braebourne Ward. The dedicated team showcased unparalleled passion and care, overcoming daily barriers to provide exceptional healthcare and support during the most challenging time of my life. Facing the news of cancer and a tumour fracturing my back was devastating, but the Braebourne ward staff not only delivered top-notch medical care but also became my friends for life. Their resilience and compassion deserve far more appreciation than they currently receive. Thank you so much for everything to you all! I will genuinely miss you when I go home! I hope the management knows how lucky they are to have such a team within their hospital!
Visited Haematology on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Ms Wild, Thank you for your kind words. what a lovely piece of feedback. I will make sure to share your comments with the ward staff. This is the sort of care we expect our patients to receive and Its so nice to see that you felt their support and care so keenly. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Waiting times for a response awful.
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
It is upsetting and frightening to be left with no idea of test results. No human to talk to in the actual department. Just a secretary who is on holiday and then doesn't answer the phone. It's clearly not important to them. But it is to the patient. Who is usually afraid. Results should be posted onto a website if people cant manage to call or email or send a letter or answer the phone.
Visited Neurology on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
I am so so sorry that you have had such a terrible time trying to obtain your results and struggling to contact staff. I completely empathise with what your going through. Please can you contact my team's email address which is ekhuft.patientvoice@nhs.net and we will try to assist. I look forward to hearing from you. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
I had to have a MRI head, 20th feb, I was very anxious. The staff were brilliant with compassion, professionalism and their explainations . I can’t thank them enough Thank you so much you are a credit to the Trust
Visited Diagnostic Imaging on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Thank you so much for your feedback. It is so much easier to criticise than it is to hold up a good experience and I really appreciate you taking the time to highlight your positive experience. I have shared this with the team who I'm sure will be touched to receive your good feedback. I wish you all the best. Kind regards Josh Page (Patient Feedback Co-ordinator)
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Review titled Such a Friendly Hospital
Rated 5 stars out of 5
by Anonymous - Posted on 14 February 2024
My mum recently had to have surgery in the vascular unit and had to stay for a couple of nights. Every member of staff we met, nurses, doctors, consultants, surgeons, were extremely friendly and helpful, nothing was too much trouble. Mum was on Kent Ward and she was extremely well looked after. All of the nurses, porters, cleaners & catering staff, were friendly and cheerful which made mum's stay much better. Even when we weren't on the ward, any staff we saw around the hospital were always happy to help if we were trying to find our way somewhere. Thank you everyone at K&C for making a challenging time much easier and less stressful for us.
Visited Vascular surgery on February 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
This is amazing news to read. What a lovely experience. I have made sure to share your kind words with the team who I'm sure will be very touched. I wish your mother a speedy recovery and I wish you both all the best. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Caring and Respectful
Rated 5 stars out of 5
by Michelle - Posted on 11 February 2024
I visited The CT Department for a Scan this morning 11/2/2024 The personal care and attention to my needs were exceptional. Thank You All 😊
Visited Diagnostic Imaging on February 2024
Review titled Kent and Canterbury Hospital
Replied on 14 June 2024
Dear Michelle, Thank you for your lovely feedback. I will pass on your kind words to the team. Best Wishes. Josh Page (Patient Feedback Co-Ordinator)
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Review titled Great expertise and extraordinary kindness - Dermatology
Rated 5 stars out of 5
by Polly - Posted on 03 March 2024
Last week I had Mohs surgery for two patches of basal cell carcinoma on my face. I have been extremely anxious about what had felt a very invasive and distressing procedure, especially coming after a series of cancers, and with a backdrop for me of difficult trauma from other chapters of my life. I feel such immense gratitude for the dedicated dermatology team in this instance and the wider department in general (because I have needed their help before, and ongoing). I was treated with extraordinary kindness in advance and on the day, and I know I received the very best care. Having worked previously in developing countries I am acutely aware of the privilege to have such treatment. The surgeon was so expert and other team members so supportive, I was nicely sedated to manage, the cancer is out and I have been stitched up incredibly neatly. I feel huge relief and great gratitude. The East Kent Hospitals have cared for me so well over the years. I never take this for granted. I feel we have amazing medical staff, facilities and resources in this part of the country. Thank you to everyone so very much.
Visited Dermatology on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Polly, Thank you so much for your feedback. What a lovely piece of feedback to read. It is so kind of you to take the time to thank our staff for the care you received and I have already shared this with the department who I know will also really appreciate your comments. I wish you all the best and a speedy recovery. Kind regards Josh Page (Patient Feedback Co-Ordinator)
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Review titled Telephone accessibility
Rated 5 stars out of 5
by Mike Samson. - Posted on 26 February 2024
I am experiencing terrible difficulties using the telephone service at the hospital. Trying to contact the MRI department is virtually impossible to get a reply to my calls to try to gain access for an appointment query. If people cannot access this department to cancel an appointment then that doesn't enable smooth and efficient running of the department. I remain Mike Samson.
Visited Pain Management on February 2024
Review titled Kent and Canterbury Hospital
Replied on 13 June 2024
Dear Mr Samson, Thank you for sending your comments regarding the trouble you are having trying to contact the MRI department. You are absolutely right of course and this is an issue that really needs to be rectified. Please could you could you contact my team's email address which is ekhuft.patientvoice@nhs.net so we can assist. Kind regards Josh Page (Patient Feedback Co_ordinator)
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Review titled Very good
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2024
I have taken my wife to the urgent care facility 4 or 5 times over the last few months. We have always been treated professionally and politely by all of the staff members. The waiting times have also been quite reasonable.
Visited Urgent Treatment Centre on January 2024
Review titled Kent and Canterbury Hospital
Replied on 10 January 2024
Thank you so much for passing on your kind words. I am so pleased that you and your wife have had a number of good experiences at the Urgent Treatment Centre at Kent & Canterbury Hospital. It is good to know also that your waiting times have been reasonable. I will make sure to pass on your words to the team. All the best to you and your wife.
Provided by Care opinion
Information supplied by East Kent Hospitals University NHS Foundation Trust