Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very Happy With Experience
Rated 5 stars out of 5
by Christopher Newell - Posted on 02 November 2024
i found the staff friendly and professional in their approach. i went in for surgical operation, i was nervous and anxious at first. but they looked after me, and put me at ease.. all in all, the experience at visiting Kettering General was excellent...
Visited Accident and emergency services on November 2024
Review titled Kettering General Hospital
Replied on 22 November 2024
Dear Christopher, Thank you for taking the time to leave this review. We are pleased to hear that our staff put you at ease. I will pass this review onto the Surgical Team. Many thanks Mandy McQueenie Patient Experience Manager,
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Review titled Outstanding Service
Rated 5 stars out of 5
by Kayleigh - Posted on 21 October 2024
Came to the Children’s Emergency Department at the weekend with my 12 year old Daughter. We were overwhelmed with the patience , kindness and professionalism we were shown . From the initial triage right through to diagnosis and discharge I can honestly say I am so impressed with the care we received . The waiting area and triage rooms were very clean and tidy. A huge Thank you to every member of staff.
Visited Children's & Adolescent Services on October 2024
Review titled Kettering General Hospital
Replied on 21 October 2024
Dear Kayleigh, Thank you so much for your feedback. It is really good to hear that your daughter had a positive experience in the Children's Accident and Emergency Department. I will share your feedback and thanks to the team about their kindness, professionalism and patience to all the staff. Kinds Regards Mandy
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Review titled Appointment Letters
Rated 4 stars out of 5
by Lindsey Whitehead - Posted on 17 October 2024
Being a mum of a child with Downs Syndrome I get muliple appointment letters sent particulary for Ent can letters be made clearer what its for instead of Nhs jargon please? If its a hearing test put hearing test not fancy names ! Thank you!
Visited Don't know on October 2024
Review titled Kettering General Hospital
Replied on 21 October 2024
Dear Lindsey, Thank you very much for your feedback. I have passed on your feedback about using easier language to the Outpatient Dept. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Swift and kind response
Rated 5 stars out of 5
by Denis Kenyon - Posted on 28 October 2024
On 22nd I came to A&E with cellulitis in my right leg. There was a young lady A&E doctor on duty. You must know who she is. I want in particular to commend her for her swift and very kind response. if possible it would be nice if someone could tell her about this review. I am exceedingly gratefulto her.
Visited Accident and emergency services on October 2024
Review titled Kettering General Hospital
Replied on 22 November 2024
Dear Denis, Thank you so much for taking time to leave this review. We are pleased to hear that her your care was swift but also kind. I will pass this review onto the team in A&E and hopefully they will be able to tell the doctor that was involved in your care. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Wonderful department
Rated 5 stars out of 5
by Sharon Morgan - Posted on 22 October 2024
I have had a endoscopy and colonoscopy in the last few months and both times the staff have been fantastic, friendly, informative and made me feel totally at ease,well done to you all x
Visited Diagnostic Endoscopy on September 2024
Review titled Kettering General Hospital
Replied on 22 November 2024
Dear Sharon, Thank you so much for taking the time to leave the Endoscopy and Colonoscopy team this review. We are really pleased to hear the team made you feel totally at ease. I will share your review with the team. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled excellent service
Rated 5 stars out of 5
by Anthony Fowell - Posted on 16 August 2024
Was admitted to green3, in a bed within 10mins, care was superb moved to Middleton ward next day, care again superb, then to discharge, where a scan was arranged before home. All the staff we met were very caring at a stressful time. Thank you
Visited Accident and emergency services on August 2024
Review titled Kettering General Hospital
Replied on 02 September 2024
Dear Anthony, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us in three departments of our hospital.. I will ensure that this feedback is passed on to the teams. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Great care and treatment
Rated 5 stars out of 5
by Lesley Halford - Posted on 02 September 2024
I experienced excellent care and treatment from my first out patient appointment to the point of discharge from hospital and beyond. Everyone involved in my care was very professional and efficient ,caring, compassionate and did an excellent job. The communication was superb and they did everything they said they would. I had great care from the surgical team, the ward staff, the pre-op team and the stoma team - I really could not fault any of them. The environment was spotlessly clean and the Enhanced Recovery Programme really helped me understand what to expect post surgery. I was obviously quite anxious but they were reassuring and kind and I can’t thank them enough for having hot me through this with the best possible outcome. Thank you
Visited Colorectal cancer services on August 2024
Review titled Kettering General Hospital
Replied on 02 September 2024
Dear Lesley, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, throughout your care. We are so pleased to hear that our staff have been professional, efficient, kind and reassuring. I will pass your thanks onto to the teams involved in your care. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled A&E Shamblea
by Danielle Power - Posted on 15 August 2024
These last few days have been super scary for me. The 1st 24 hours waiting in a&e I've never experienced anything like it, the level of care wasn't good enough. One Health Care Nurse kept telling me she was counting down the hours to home time 'only 7 hours to go' lucky you I said, Another was huffing and puffing at me as I asked for toilet roll so I could use the commode, asking me very abruptly are you doing a NO1 or NO2 😬 who does that??? 4 hours to wait for pain relief, 1 hour to wait for a drink and God knows how long to wait for a poxy biscuit because I'd not eaten for 30 odd hours. Oh and not to forget when a doctor came to visit me in the dark to tell me they suspect I've had a mini stroke and I need an mri scan, after I broke down crying they left me straight away shutting the door behind them. No compassion at all. Eventually a bed for me on the fabulous Clifford Ward that felt like an actual hotel, everyone was lovely and very helpful. Some A&E staff are not in the right job.
Visited Accident and emergency services on August 2024
Review titled Kettering General Hospital
Replied on 02 September 2024
Dear Danielle, We are very sorry to hear that you had a negative experience whilst visiting our hospital. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Good all round service
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Just wanted to say thank you to all the staff who were so helpful and cheerful, despite the really warm conditions in the building yesterday, and got me checked, treated and out again in a couple of hours.
Visited Accident and emergency services on July 2024
Review titled Kettering General Hospital
Replied on 01 August 2024
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff where helpful and cheerful. We are also pleased hear that your treatment only took a couple of hours. Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled excellent service
Rated 5 stars out of 5
by David Tripkovic - Posted on 31 July 2024
I had a carple tunnel decompression. At s d c u on the 30 July 2024 The whole experience was well managed and I was made to feel relaxed and comfortable. Can not fault the staff and surgical team. Well done all. Would recommend in a heart beat 💓 Many thanks. David Tripkovic
Visited Don't know on July 2024
Review titled Kettering General Hospital
Replied on 01 August 2024
Dear David, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience with us, and that our staff made you feel relaxed and comfortable. I will ensure that this feedback is passed on to the team in Surgical Day Care. Many Thanks Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust