Kettering General Hospital
Rothwell Road, Kettering, Northamptonshire, NN16 8UZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Spot on service
Rated 5 stars out of 5
by Julie Piggott - Posted on 22 February 2025
My sister and I had to take our elderly mother to A&E as requested by a GP. Paperwork had been sent through so probably quickened process. Seen then seen by triage nurse. Steps were then followed through. Always treated with dignity and respect. After receiving drip and medication was lucky to be sent home.
Visited Accident and emergency services on February 2025
Kettering General Hospital has not yet replied.
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Review titled First class care
Rated 5 stars out of 5
by Anonymous - Posted on 23 February 2025
Brought my Dad to ED, ECG quickly escalated to resus and cardiology and in Cath lab within the hour. First class service thank you to everyone in ED, Cath lab and CCU you are all fantastic!!!!
Visited Cardiology on February 2025
Kettering General Hospital has not yet replied.
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Review titled Brilliant staff
Rated 5 stars out of 5
by Carol Eremita - Posted on 10 February 2025
Having recently received treatment in both Accident & Emergency, followed by surgery and nursing on Geddington ward, I have nothing but positive comments. All staff I encountered in whatever area of work were unfailingly caring, helpful, cheerful and generally brilliant.
Visited Orthopaedics on February 2025
Review titled Kettering General Hospital
Replied on 10 February 2025
Dear Carol, Thank you so much for taking the time to leave this positive review about our teams in A&E and Geddington Ward. We are so pleased to hear that you thought our staff were brilliant. I will make sure this feedback is passed onto both teams. Kind Regards Patient Experience Manager
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Review titled Steriplas Treatment
Rated 5 stars out of 5
by Stephen Aitken - Posted on 04 February 2025
Hi i have been having Steriplas treatment since April 2024 for a wound after having my big toe amputated. I am sure without this treatment i would not be where i am today and that is the wound fully healed and just about to get fitted for my new shoes. The Steriplas team G and K are a credit to KGH they are so hard working and dedicated to their profession it was a real privalege to have met them and known them for the past 9 months. It would be a real shame to not open up the Steriplas treatment to more patients as just having the facility on a Monday for 5-6 hours with 10 patients at a time is not long enough and i am sure there are a lot of people like myself waiting desperately for this treatment. Please find a way to open this door to more people just think of all the changes of bandages and visits to podiatry you would save by doing this? And to finish off can i put a big mention to Dr. without his care and support i also would not be where i am today cant thank these people enough they are all a god send. Thank you from the bottom of my heart. xx
Visited Don't know on January 2025
Kettering General Hospital has not yet replied.
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Review titled wonderful, caring, understanding, considerate and gentle staff
Rated 5 stars out of 5
by Mrs M D Martin - Posted on 09 February 2025
I had to have a CT scan appointment for a CT colonoscopy procedure. I suffer with agoraphobia panic attacks and severe anxiety. The staff were so understanding and considerate , when i started to have a "wobble" and panic. I had wound myself up about coming for the procedure, with the anxiety getting the better of me the few days before i was due to have the procedure and about the preparation for the procedure. My anxiety had blown the whole procedure out of proportion in my mind. I had also had a bad experience in another department with my care, which was also not helping!..Once the staff realised that i was starting to panic and i explained about my panic attacks and how hard the agoraphobia had made my visit to the department and the hospital in general, They worked with and around me to ensure that things were fully explained and i was reassured the whole time. I also understood that there were only male staff on duty on the department that day, but they "borrowed a lovely female nurse from a department close by to be with me and to talk to me the whole way through the procedure (apart from when the scanner was in use. I was reassured that it was ok to stop if i needed to at any point. While waiting between changing into a gown and having my scan, i was able to stay in the small changing room where i felt safer and more able to get my panic attack back under control with coping strategies, which i would not have been able to do in a public waiting area because of being extremely self conscious, embarrassed observed by other patients. I would just like to express my gratitude to the lovely staff working on the day. It was the morning of Saturday the 25th of January in the CT department. The staff were excellent and deserved to be recognised for their care, compassion and empathy, as well as their efficient professionalism on the day. Could you please ensure that they see this review as they deserve to know how grateful i am. They made the whole situation so much easier for me, than it would have been without their kindness and understanding. They are a credit to their profession
Visited Don't know on January 2025
Review titled Kettering General Hospital
Replied on 10 February 2025
Dear Mrs Martin, Thank you so much for taking the time to leave this positive review about our CT team. We are so pleased to hear that our staff where compassionate and supported you in a way, that reduced your anxieties. I have passed your feedback onto to the team. Kind Regards Mandy McQueenie Patient Experience Manager
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Review titled Great children’s A&E
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2025
We took my daughter into A&E on her first birthday which obviously wasn’t the day we had planned. The speed at which she was triaged was excellent and from then on, although there were gaps while we waited, we felt really looked after and we were moved into the paediatric assessment unit while we waited for some other test results but the support continued and the test results were as quick as we could have hoped for. The staff were really kind to her and even gave her some presents for her birthday. We’re really grateful for the care and support we received.
Visited Accident and emergency services on December 2024
Review titled Kettering General Hospital
Replied on 06 February 2025
Dear Patient, Thank you so much for taking the time to leave this feedback. We are so happy that you had a positive experience in the Children's A&E department and in the Paediatric assessment unit. Hope you daughter enjoyed the presents. I will ensure that this feedback is passed on to both teams. Kind regards, Mandy McQueenie Patient Experience Manager
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Review titled Very Happy With Experience
Rated 5 stars out of 5
by Christopher Newell - Posted on 02 November 2024
i found the staff friendly and professional in their approach. i went in for surgical operation, i was nervous and anxious at first. but they looked after me, and put me at ease.. all in all, the experience at visiting Kettering General was excellent...
Visited Accident and emergency services on November 2024
Review titled Kettering General Hospital
Replied on 22 November 2024
Dear Christopher, Thank you for taking the time to leave this review. We are pleased to hear that our staff put you at ease. I will pass this review onto the Surgical Team. Many thanks Mandy McQueenie Patient Experience Manager,
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Review titled Discharge
Rated 2 stars out of 5
by Deborah Lynn Stevenson - Posted on 23 November 2024
After being kicked off the ward as they needed the bed I sat in the discharge lounge for over 4 hours waiting for medication and paperwork, after all this time I received 1 weeks supply of antibiotics instead of 3 weeks and no discharge letter or anything to be sent to my gp I am still poorly and recovery will take a long time but now I have no way of repeating the prescription and only 5 days of antibiotics, this has upset me terribly having been shoved from one room to another with sepsis and finally 2 weeks later to not have the correct meds or paperwork to aid my recovery is just too much.
Visited Don't know on November 2024
Review titled Kettering General Hospital
Replied on 12 December 2024
Dear Deborah, We are very sorry to hear that whilst visiting our hospital and that your experience of discharge of discharge. Thank you for the taking the time to leave this feedback, it is important that we use feedback for learning. If you feel that you would like to discuss your concerns further, please contact our PALS team: 01536 49 3305 Kgh-tr.pals@nhs.net Many Thanks Mandy McQueenie Patient Experience Manager
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Review titled Outstanding Service
Rated 5 stars out of 5
by Kayleigh - Posted on 21 October 2024
Came to the Children’s Emergency Department at the weekend with my 12 year old Daughter. We were overwhelmed with the patience , kindness and professionalism we were shown . From the initial triage right through to diagnosis and discharge I can honestly say I am so impressed with the care we received . The waiting area and triage rooms were very clean and tidy. A huge Thank you to every member of staff.
Visited Children's & Adolescent Services on October 2024
Review titled Kettering General Hospital
Replied on 21 October 2024
Dear Kayleigh, Thank you so much for your feedback. It is really good to hear that your daughter had a positive experience in the Children's Accident and Emergency Department. I will share your feedback and thanks to the team about their kindness, professionalism and patience to all the staff. Kinds Regards Mandy
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Review titled Appointment Letters
Rated 4 stars out of 5
by Lindsey Whitehead - Posted on 17 October 2024
Being a mum of a child with Downs Syndrome I get muliple appointment letters sent particulary for Ent can letters be made clearer what its for instead of Nhs jargon please? If its a hearing test put hearing test not fancy names ! Thank you!
Visited Don't know on October 2024
Review titled Kettering General Hospital
Replied on 21 October 2024
Dear Lindsey, Thank you very much for your feedback. I have passed on your feedback about using easier language to the Outpatient Dept. Kind Regards Mandy McQueenie Patient Experience Manager
Information supplied by Kettering General Hospital NHS Foundation Trust