King George Hospital
Barley Lane, Ilford, Essex, IG3 8YBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled The worst Emergency service ever
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
Backstory: 111 was called at around 10am. I was called back at around 4pm. Left the house immediately after to head to Barking community hospital which after a blood pressure and temperature test I was sent to King George’s hospital. I have been in this hospital waiting for a blood test result for 10 hours, they take 1 hour to speak to each patient which is very inefficient, it should not take that long. They have given stuff to reduce the pain but it has not helped much. After waiting 9 hours and a half I requested to get a copy of my blood test results which they said was ready hours ago, to which they denied. I have a degree in biomedical science and can read the results. They are extremely understaffed and inefficient.
Visited Accident and emergency services on November 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Avoid the “Emergency” department
Rated 1 star out of 5
by Anonymous - Posted on 29 November 2024
*Edited* Backstory: 111 was called at around 10am. I was called back at around 4pm. Left the house immediately after to head to Barking community hospital which after a blood pressure and temperature test I was sent to King George’s hospital. I have been in this hospital waiting for a blood test result for 10 hours, they take 1 hour to speak to each patient which is very inefficient, it should not take that long. They have given stuff to reduce the pain but it has not helped much. After waiting 9 hours and a half I requested to get a copy of my blood test results which they said was ready hours ago, to which they denied. I have a degree in biomedical science and can read the results. They are extremely understaffed and inefficient. I’d avoid if you need urgent care because you won’t be seen until the next day. You are left in a waiting room for them to call you with no food just snacks and drinks. My sister has come home from work to take me and has not eaten since 11 am and I have not had food for hours making both of us feel as if we were going to pass out. NHS needs more Doctors in the Emergency department, otherwise change the name because this is most definitely not treated like an emergency. How can 111 say leave now, and we’re outside for 12 hours, feeling worse than we were when we were at home.
Visited Accident and emergency services on November 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Fantastic consultation
Rated 5 stars out of 5
by Patricia Mcenroe - Posted on 25 November 2024
Face to face appointment at last!!Dr was really informative and explained my condition in great detail. He examined and he able to explain what was going on. This has been a huge comfort to me. Nurse attending was brilliant also. Thank you so much Cardiology team.
Visited Cardiology on November 2024
King George Hospital has not yet replied.
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Review titled Super Emergency Service
Rated 5 stars out of 5
by Imran Khan - Posted on 27 November 2024
I am writing to express my heartfelt gratitude and to commend (Service Number K324) for the outstanding service they provided during a recent emergency. Their professionalism, dedication, and compassion in handling the situation exceeded all expectations and left a lasting impression on me. From the moment they arrived, demonstrated exceptional skill and composure, ensuring the safety and well-being of all those affected. Their ability to assess the situation quickly and make informed decisions showcased their expertise and training. Moreover, their empathetic communication provided much-needed reassurance during a highly stressful time. What stood out most was their genuine care and willingness to go above and beyond the call of duty. (Service Number K324)her colleague not only resolved the immediate issue with efficiency but also took the time to ensure that I was well supported and understood. Their actions turned what could have been a harrowing experience into one that inspired confidence and gratitude. Such remarkable service deserves recognition, and I would like to request that (Service Number K324) and her colleague be acknowledged for their exemplary conduct. They are a credit to your team and embody the values that make your department so essential to our community. Please extend my sincerest thanks to(Service Number K324)for their exceptional work. Their dedication reminds us of the vital role emergency services play in our lives, and it is deeply appreciated. Thank you for your attention to this commendation. If you require further details about the incident, I am happy to provide additional information.
Visited Accident and emergency services on November 2024
King George Hospital has not yet replied.
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Review titled Gynaecology Laurel Unit Receptionist
Rated 1 star out of 5
by Anonymous - Posted on 12 November 2024
Visited king George on the 11/11/24, Gynaecology Laurel Unit, arrived around 14.20 entered the ward and approached the receptionist on the right, I said hello and told the receptionist we have an appointment, my God was met with a stone faced miserable girl who didn't even acknowledge me, didn't even look up and just shouted at me "go through the double doors" I was in shock and astonished at this behaviour, absolutely no care or compassion for a patient, hospital is a place we go to when in need, patients do not want to be greeted with no manners and rudeness, the woman was a young white woman wearing glasses (works at the desk on the right as soon as you walk into the the Laurel Unit), I shall be putting in an email to the hospital ward, hope management take disciplinary action as this is out of order.
Visited Maternity services on November 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2024
Our 3 year old grandson had broken his wrist. The staff were very helpful and kind and their treatment was excellent. Thank you so much, we are extremely grateful.
Visited Accident and emergency services on October 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback as this is very important to us. Kind Regards Ruth Green, Clinical Group Director of Nursing, Frailty, Acute Medicine and Emergency (FAME)
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Review titled Scary experience
Rated 5 stars out of 5
by Mimi - Posted on 08 October 2024
I went to the old laundry building, room 2 for ID issuance. I almost fainted on getting to the door. It's fierce objects and skulls that welcome you. Is the office operated by wizards? We need a professional experience and kindly have this acted upon
Visited Don't know on October 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Great Practice
Rated 5 stars out of 5
by Mandy - Posted on 03 September 2024
Visited A and E this morning I had excellent care from all staff, the doctor gave outstanding care thank you.
Visited Accident and emergency services on September 2024
Review titled King George Hospital
Replied on 17 September 2024
Thank you so much for your kind words. It is wonderful to hear you have had such a positive experience. I will ensure that your feedback is passed onto the team so that they know what a fantastic job they are doing, we do try and put our patients first in everything we do. Thank you for taking the time to leave your feedback and as this is very important to us. Kind Regards Ruth Green, Clinical Group Director of Nursing, Fraility, Acute Medicine and Emergency (FAME)
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Review titled Ultrasound scan
Rated 1 star out of 5
by Anonymous - Posted on 01 October 2024
I went for my scan on 29 September and it was an horrible experience. The lady who did my scan was so rude. She told me to undress myself in front of her which was a bit awkward to me. I asked her few questions before scan as I was bit nervous but she replied so rudely and was literally shouting on me. The transvaginal scans are bit uncomfortable so I think they should be little bit patient.
Visited Don't know on September 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
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Review titled Worst hospital and worst staff
Rated 1 star out of 5
by Tania Khan - Posted on 30 September 2024
I had my Scan at King George Hospital and took me approximately half an hour to find the exact location because the staf sent me wrong directions. I came to the hospital after travelling 2 hours in this condition. They sent me back with their silly attitude that they don't have any record as It was clearly mentioned on my file. All the staf members need to learn basic manners and some politeness. Worst experience ever
Visited Maternity services on September 2024
Review titled King George Hospital
Replied on 02 December 2024
Thank you for taking the time to make us aware of your experience, I am so sorry to hear the concerns that you have raised. I would urge you to again contact our Patient, Advice and Liaison Service on 01708 435 454 or by email, bhrut.pals@nhs.net, so that we can address the concerns that you have raised directly with you and try to resolve these. Once again, thank you for taking the time to make us aware of your experience.
Information supplied by Barking, Havering and Redbridge University Hospitals NHS Trust