King's Mill Hospital
Mansfield Road, Sutton-In-Ashfield, Nottinghamshire, NG17 4JLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Unsafe discharge
Rated 2 stars out of 5
by Anonymous - Posted on 17 November 2024
After several very good experiences over the past few years I persuaded a family member to be taken to KMH instead of QMC. Sadly they failed him completely by releasing him home alone with no care package whilst currently unable to mobilise adequately to even get a drink or food. He was also prescribed medication including eye drops to administer four times a day when he is almost blind and can barely see the bottle let alone get the drops in his eyes. Apparently an overview by the falls team saying shuffling a few paces with a frame means he’s safe. I wonder how they would feel if it was their parent or grandparent ? The care part seems to have disappeared in nursing.
Visited Accident and emergency services on November 2024
King's Mill Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Christine Harlin - Posted on 14 November 2024
Registered at Reception at approx 10.15 am today. Left at about 1 pm having been triaged, seen a doctor, x-rays taken, saw the doctor again and left with black boot and walker - all in just under 3 hours!
Visited Accident and emergency services on November 2024
King's Mill Hospital has not yet replied.
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Review titled amazing team
Rated 5 stars out of 5
by ezmay usher - Posted on 19 November 2024
Ward 14 this weekend/long weekend has been the best thing i’ve ever experienced in my life with a team of dedicated people that want your case to be taken on very quickly all of the ward was amazing. One person i would give my whole heart to is a young woman(can’t name her for reasons) she has worked so hard on my case and push so hard for me to get things during my time there, she was there for me every step of the way making sure i got seen and got the treatment i deserved, unfortunately i couldn’t see her before i left as she wasn’t at work but i would 100% recommend this ward to anyone that needs it thankyou once again for everything xx
Visited Gynaecology on November 2024
King's Mill Hospital has not yet replied.
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Review titled Compassionate, kind, excellent staff
Rated 5 stars out of 5
by Sarah - Posted on 24 October 2024
My daughter attended for dental surgery, she has adhd, asd and anxiety. Even before we arrived we had 2 calls to go through medical information etc, and they asked for my daughter to complete a getting to know me form so that could learn how best to support her needs on the day of her surgery. On arrival they had allocated her a side room so she was away from the hustle of the ward, this massively helped my daughter feel less anxious. All staff were aware of her needs, were kind and attentive. They included her and asked her how much information she wanted, the anaesthetist was fantastic, very engaging and made her feel calm. Staff on the ward were aware and made an effort to make her feel comfortable. I am blown away with the service and care she received. If you are a parent of a child with neurodevelopmental conditions and have an operation planned no need to worry. Highly recommended, a credit to the nhs.
Visited Children's & Adolescent Services on October 2024
King's Mill Hospital has not yet replied.
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Review titled General n h s
Rated 5 stars out of 5
by John cobley - Posted on 04 October 2024
People say the nhs s is struggling and it is I have just had a 3 night stay and all I can do is praise the people and services I have seen and received and seen first hand what the nhs and there staff have to put up with and praise how they respond and react under so much pressure the way I have seen people be towards the nhs staff is something you would not off seen 20 years ago. Yes the nhs is struggling but with all the new social media things, Internet, and the general norm as people call it the public as changed and is changing so fast the the NHS will always struggle to keep up but the language and the way I have seen people react over the last 3 days (no it is not just the young generation) the nhs in my eyes is still the best thing in this country we need to support and protect it with everything we can . Kingsmill is a 5 star hospital regarding treatment and the people who treat you are amazing professional human beings who do an amazing job well done to the managent off kingmill for putting such a great team together to run that hospital.
Visited Accident and emergency services on October 2024
King's Mill Hospital has not yet replied.
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Review titled Felt unheard and ignored.
Rated 2 stars out of 5
by Anonymous - Posted on 20 October 2024
I was sent a text to review my attendance at Kingsmill hospital Mansfield. I was given a choice between Kingsmill and Newark hospital. The site wouldn’t let me choose Kingsmill. Now, here this site is refusing my review saying words in all capital letters are not allowed. There were no words in all capital
Visited Major trauma on October 2024
King's Mill Hospital has not yet replied.
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Review titled Lack of communication
by Rob D - Posted on 09 October 2024
(9/10/24) Went in breathing issues erc (after seeing GP). They were very quickly and got through preliminarys quite quickly. But sat around awaiting bloods etc. Eventually sent for chest x-ray 7 or so hrs later. Could not find my way back to the department I was in, so asked at reception trying to explain that I'd had x-ray and trying to get back. I was shut down and got told to await results on one of the black chairs for results. Wouldn't even take my name. Some time passed, but due to my Asperger's I couldn't take the noise and all the people around me. And had to discharge myself as it was causing so much stress and anxiety, and gave my wrist band with all my details to the person on reception who had previously shut me down. I'm now at home struggling with exertion (walking just to kitchen) breathless and coughing hard along with bouts of sweating. And no definite answer to whats wrong.
Visited Accident and emergency services on October 2024
King's Mill Hospital has not yet replied.
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Review titled Staff experience
Rated 4 stars out of 5
by Trevor Jacobs - Posted on 20 October 2024
By good fortune, yesterday, Saturday, I had chance to talk with a member of the computer analytical team, of many years experience. I was able to recount the recent loss of my wife, and was met with such humanity, that I would like to say you have an amazing member of staff and I wish them all the good fortune in their future. I was privileged to have opportunity to journey with this caring staff member.
Visited Don't know on October 2024
King's Mill Hospital has not yet replied.
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Review titled Usual fantastic care and kindness
Rated 5 stars out of 5
by Susan Hanson - Posted on 02 November 2024
Husband had specialist heart scan, the clinic were running alittle late, they couldnt apologise enough. During the scan I was allowed to be present with him, the sonographer answered all my questions and reassured us of his findings. Although he couldn't give a full report until the cardiologist had seen the results. The reception staff were very receptive when we arrived and I saw how pleasant she was with all patients. Every department my husband has attended and there has been a few, they have all been fabulous. A&E department is outstanding.. I have 100% faith in kingsmill, the CQC, have quite rightly given a rating of outstanding!!! The NHS is the most valuable thing we have in this country, we should be proud and extremely thankful that we are privileged to have the free at point of contact service, along with fantastic care. I totally understand that there may have been some who haven't had what they think a "not so good experience", however, I am sure that this is an exception. I am sure circumstances don't always allow us to see the best when we are struggling and not feeling heard. I do feel it's unfair that people give such negative rating when it's been the experience with just one member of staff, that doesn't reflect the entire team/hospital. We have only ever had fantastic care, kindness and consideration.
Visited Cardiology on October 2024
King's Mill Hospital has not yet replied.
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Review titled All round amazing
Rated 5 stars out of 5
by Sharon - Posted on 15 September 2024
Can't thank all of the staff enough in A&E as well as majors for their quick and efficient treatment given to me last night. Although the department is always busy they took their time to be kind and patient with me when I really wasn't making much sense due to the pain I was in. Can't recommend King's Mill enough, my local hospital that has always been there for me and my family when needed.
Visited Accident and emergency services on September 2024
King's Mill Hospital has not yet replied.
Information supplied by Sherwood Forest Hospitals NHS Foundation Trust