Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Just felt like I didn't matter
Rated 2 stars out of 5
by Ian - Posted on 08 July 2024
I don't go to hospitals very often however in the space of 2 days I visited both Epsom and Kingston and what a difference. At Epsom I felt comfortable considered and cared for. Kingston started with a very difference experience, unfortunately as well as the condition I was attending the hospital for I had tested positively for Covid. I tried to put off the visit but was advised by the clinician I saw in Epsom that they would cater for me as they did in Epsom. Never having been to Kingston before I wasn't aware the the car park is a tenth of the size required to cater efficiently for a hospital of this size, I assume they are trying to get people to use public transport, which would have been very irresponsible considering I had covid. So 30 minutes trying to find a parking space. I have to say that the car park at Epsom is easily accessible and big enough to cater for the hospital size. Obviously I was wearing a mask and thought it best that I do not stand in a queue of people and went to the reception desk and advised the receptionist that I had covid, only to be told I shouldn't even be in the hospital at all. I assistive that means that if you have covid hospitals other than Epsom won't treat you for anything else? I told her that both the doctors I had previously consulted said I had to attend. Her reply was; well your in the hospital now so it makes no difference just join the queue. When I announced I had covid in Epsom they immediately escorted me to private well Ventilated room until they were able to attended to me. I was obviously not feeling my best mainly due to covid and the hold experience was less than satisfactory.
Visited Don't know on July 2024
Kingston Hospital has not yet replied.
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Review titled A truly exceptional service!
Rated 5 stars out of 5
by Hema M - Posted on 08 July 2024
I just wanted to take a moment and write a glowing review for a nurse, who works with the Orthopedics team at Kingston Hospital. I brought in my daughter today without an appointment as her dressing was causing her some trouble and pain. A nurse saw us immediately recognised us from our initial meeting and showed so much care, concern and warmth towards us. We were seen by the doctor within 10 mins and all throughout the process, we were treated with utmost care and kindness by both the doctor and nurse. The lovely nurse treated us like we were family, with so much love and care, especially towards my daughter who was nervous about the appointment. She is an example of what a nurse should be and Kingston Hospital is so lucky to have her. I have no doubt she will continue to spread love, kindness and positivity wherever she goes. Thank you for helping a very worried mum today.
Visited Orthopaedics on July 2024
Kingston Hospital has not yet replied.
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Review titled Externally caring nurses at Recc.
Rated 5 stars out of 5
by S Tahir - Posted on 09 July 2024
My father was looked after so well during the night shift in accident and emergency reccess until his heart rate was stable and transferred to the ward. They even made sure the two main people looking after my father that I was checked on and that I was fine.
Visited Accident and emergency services on July 2024
Kingston Hospital has not yet replied.
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Review titled Shockingly bad
Rated 1 star out of 5
by Anonymous - Posted on 11 July 2024
I arrived 12:08 in pain, my appendix could have burst any time; which will mean, either immediate operation or death. Each patient was seen except of me. Finally, the CT scan was done at 6:45pm and the result was ready 7:40pm. I wasn't able to see the surgeon entire day. I have witnessed at least 50 other patients being seen, taken care of and discharged. Everyone except of me. This is unacceptable and unfair.
Visited Accident and emergency services on July 2024
Kingston Hospital has not yet replied.
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Review titled Waiting time
Rated 1 star out of 5
by Lisa - Posted on 16 July 2024
I received a referral in January and am still waiting for someone to get back to me. I am in constant pain and it's affecting my lifestyle, effectively having an increasingly negative impact on my future health. There is no communication or updates and it feels like they just don't care.
Visited Don't know on July 2024
Kingston Hospital has not yet replied.
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Review titled Quick and efficient service
Rated 5 stars out of 5
by Christianne Davis - Posted on 27 June 2024
I went to A & E this morning with a sprained foot to have an x-ray to check that no bones were broken and I was seen to very quickly despite junior doctors being on strike. I was seen by a nice nurse and a very nice doctor and all the staff were very nice and professional. I really appreciate the service that I received.
Visited Accident and emergency services on June 2024
Kingston Hospital has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Glenn hill - Posted on 10 June 2024
I have seen this doctor twice now and both times he has been helpful and has made me feel comfortable about my problems and he also made me understand what is happening by talking me through the procedure that is required great guy
Visited Cardiology on June 2024
Kingston Hospital has not yet replied.
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Review titled Extremely disappointing
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2024
An hour after our appointment time my son was seen. After repeating his entire medical history for umpteenth time - the service provider still seemed disengaged and disinterested. Our total experience with NHS ENT has been shocking and poor. Telling a parent a child needs to experience 5-10 ear infections before you’d think about doing grommets - even though the child has been infection free for a year while having grommets - makes no sense. Why drain what little resources you have on reactive care when you are being told by the parents that reactive care will have much better results. I have left another NHS ENT appointment feeling lost, unheard, and more like a nuisance than a patient. I’m shocked, perplexed, and disappointed in your idea of care and support.
Visited Ear, Nose & Throat on May 2024
Kingston Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Luisa - Posted on 02 June 2024
I was taken into a&e by ambulance and assisted immediately. The nurse (A.r.a.) was so kind and attentive. Doctor d. from orthopaedics was beyond. He investigated thoroughly and expalined clearly all. I am so grateful. Such professional and compassionate attitude.
Visited Accident and emergency services on May 2024
Kingston Hospital has not yet replied.
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Review titled Amazing care
Rated 5 stars out of 5
by Joanna Lennon - Posted on 12 May 2024
I had day surgery for gallbladder removal. I was very nervous. I suffer with anxiety and I found everyone helped me and looked after me as if I was part of their family. My nurse who looked after me jenifer in day surgery unit was one of a kind and I couldn’t have asked for a better nurse, aswell as the nurse (mj) who was by my side when I woke up and made me feel such ease. The surgern and anaesthesiologist made sure I understood everything and supported me well. Thank you so much everyone in the surgical department and day surgery unit.
Visited Gastrointestinal and Liver services on May 2024
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust