Kingston Hospital
Galsworthy Road, Kingston Upon Thames, Surrey, KT2 7QBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Our incredible A&E ...
Rated 5 stars out of 5
by Diana - Posted on 20 November 2024
Had to go to Kingston A&E today after a private hospital procedure on my sinuses started bleeding and my blood pressure dropped. I felt really unwell but also very guilty to be using NHS services having gone private for the operation. I'm so grateful that I was seen very quicky, checked out thoroughly and treated with kindness by everyone. I noticed the other patients who were waiting were also treated quicky and with care even though there is a sign up saying the hospital is under extreme pressure today. Thank you, I hope someone passes this feedback on and if you're reading this as a patient, please think about donating to the Kingston Hospital Charity if you can.
Visited Accident and emergency services on November 2024
Review titled Kingston Hospital
Replied on 02 December 2024
Thank you for your feedback. We are grateful for all feedback received and will pass your comments to the A&E team.
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Review titled No options for sedation for Prostate Biopsy
Rated 5 stars out of 5
by David Boost - Posted on 13 December 2024
I was recently referred for a prostate biopsy following an MRI scan and raised PSA levels. The time taken from the initial blood results to MRI and subsequent biopsy procedure was approximately 3 weeks. This time frame was outstanding and probably quicker than the private sector and the NHS should be congratulated on these timescales. The biopsy procedure was booked within 24 hours as there had been a cancellation. At no point was I offered sedation or a general anaesthetic. I was told I would be having gas and air. The procedure itself was incredibly uncomfortable and painful. It was the worst medical procedure I had ever experienced (I am 63) to the extent that I was swearing out loud in pain. I counted approx 10-12 separate prostate biopsies taken by a young junior doctor overseen by a consultant in the room. Two nurses held my shoulders and were trying to reassure and comfort me. Normally I have quite a high pain tolerance but I found this procedure brutal and intolerable. At one point the consultant asked if I wanted to stop but I felt it was too late and just wanted the whole thing over. My point is that sedation / general anaesthetic should be offered for this procedure. Gas and air did not even touch the sides for me. It had no effect as I was in such a heightened state of anxiety. I was also not given any reassurances or updates by the junior doctor performing the procedure which would have been massively helpful. At one point he appeared to be struggling and handed over to the consultant who stepped in to help. I have also just returned from a colonoscopy procedure at Kingston Hospital where sedation was offered which I readily agreed to. As a result the colonoscopy procedure was pain free and the whole Colo/Rectal team and consultant offered an excellent 5 star service.
Visited Urology on November 2024
Kingston Hospital has not yet replied.
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Review titled Great doctor at SDEC
Rated 5 stars out of 5
by Anonymous - Posted on 19 November 2024
November 16, 2024 I was admitted to SDEC for some urgent treatment. There was a brilliant and super professional doctor there. She did what she had to, she did what I needed for my other oncologist team. She found time to keep reassuring me when I was taking very long. She did it for all ther patients there even though it was a weekend and there were so many patients in the department. Well done doctor H!
Visited Accident and emergency services on November 2024
Review titled Kingston Hospital
Replied on 02 December 2024
Thank you for your feedback. We are grateful for all feedback received and will pass your comments to the SDEC team.
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Review titled Superb care and commitment
Rated 5 stars out of 5
by Roger Iain Baxter - Posted on 29 October 2024
Just completed a cardioversion, which went without a hitch. Everything happened when it should and how it should. Everyone was friendly and warm and committed to giving excellent care. Even the little details were there, like hot chocolate and biscuits afterwards, an actually warm rug when I was feeling cold. Everythig was done to be informative and transparent in explaining what was going to be done and what was done - just as one could have wanted and hoped would be the case.
Visited Cardiology on October 2024
Kingston Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2024
I just wanted to say how impressed I was with my father’s experience at the MRI suite today . The staff were so friendly and reassuring and the service efficient . Also impressed with the lovely staff in your canteen .Thank you all.
Visited Diagnostic Physiological Measurement on October 2024
Kingston Hospital has not yet replied.
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Review titled Fantastic experience today
Rated 5 stars out of 5
by Kim Jones - Posted on 25 October 2024
Even though A&E is absolutely full today it has been a really great experience. As soon as I was triaged I was sent to the next waiting room where a lovely lady with a trolley was serving tea and the security personnel were directing people who needed directions, giving reassurance and generally keeping an eye out for anyone who needed additional al support. The nurse who took blood and my urine sample was cheerful and efficient so put me at ease, the teamwork was evident throughout where doctors were picking up tasks too to ease the jams. The doctor who saw me next was brilliantly thorough and answered all my question as well as tended to the multiple causes of why I was in A&E today
Visited Accident and emergency services on October 2024
Kingston Hospital has not yet replied.
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Review titled Endoscopy team
Rated 5 stars out of 5
by Safiya - Posted on 28 September 2024
I was booked in for a sigmoidoscopy and I was extremely anxious before my treatment. All staff members on the endoscopy team were amazing and made me feel at ease.
Visited Colorectal cancer services on September 2024
Kingston Hospital has not yet replied.
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Review titled My outpatient experience
Rated 5 stars out of 5
by Graham Nash - Posted on 27 September 2024
The team that undertook my mole removal this morning were brilliant. Friendly. Professional. Should all be highly commended.
Visited Dermatology on September 2024
Kingston Hospital has not yet replied.
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Review titled Absolutely diabolical service
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
Empty A&E no new patients admitted but my son was still left to wait for over 4 hours with shattered glass in his arm. I could understand if they were inundated but there were no patients. Honestly the worst A&E experience I have had.
Visited Accident and emergency services on September 2024
Kingston Hospital has not yet replied.
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Review titled A lifesaving experience in ICU
Rated 5 stars out of 5
by Zana Kastrati - Posted on 27 September 2024
I cannot thank the ICU team at Kingston Hospital enough for the exceptional care they provided to my mum during her stay. From the moment we arrived, the staff demonstrated professionalism, compassion, and unwavering support. They kept us informed every step of the way and treated my mum with kindness and respect. Their dedication to patient care is truly remarkable, and it made a world of difference during such a difficult time for our family. I am forever grateful for their hard work and commitment. Thank you for everything!
Visited Intensive Care on September 2024
Kingston Hospital has not yet replied.
Information supplied by Kingston Hospital NHS Foundation Trust