Leeds General Infirmary
Great George Street, Leeds, West Yorkshire, LS1 3EXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leeds General Infirmary.
Reviews
-
Review titled Great Care
Rated 5 stars out of 5
by Gloria Pace - Posted on 30 June 2024
I was down on Cardiology list to have stent fitted. In early hours of Wednesday 26th June 2024, was brought into A and E where tests showed a small heart attack. Staff from Cardiology came to see me and it was decided to bring stent insertion to that day, everything being explained to my husband and I in great detail. I was taken up to procedure room, met by wonderful caring good humoured staff, including my specialist I met earlier in the year. They made what could have been a worrying experience into something I could tolerate and find interesting. (I am known for being a bit of a coward). So very well done on that score alone. 2 stents were fitted, and then taken to Ward 19. The care, kindness and good humour excellent to the point I was disappointed to leave later and transferred to Ward 18. However the same standard of care, kindness and good humour were found there. All in all Cardiology outstanding, for making what could have been an extremely frightening and serious experience into something I will always be grateful for. Thank you so much.
Visited Cardiology on June 2024
Leeds General Infirmary has not yet replied.
-
Review titled Great unit
Rated 5 stars out of 5
by Karen Smith - Posted on 27 June 2024
Arrived for my endoscopy this morning in a very nervous state after a previous procedure scarred me for life. Well I just want to say from beginning to end what a fabulous experience. I was put at ease from start to finish. The procedure went extremely well, not a bit of pain, I was sedated. Just want to thank all the staff for getting me through it without a hitch. You are all amazing. Thank you again.
Visited Diagnostic Endoscopy on June 2024
Leeds General Infirmary has not yet replied.
-
Review titled Great care
Rated 5 stars out of 5
by Gloria Pace - Posted on 30 June 2024
Brought in by ambulance. Tests done found to have small heart attack, needed to have stent fitted (already on cardiology list to be done). Care and compassion in here second to none. Not allowed to mention names but one of the doctors treating me outstanding, reassuring, and very kind explaining everything to myself and my husband in what I would call layman's terms. We cannot thank LGI Accident and Emergency enough, for the care during a traumatic experience.
Visited Accident and emergency services on June 2024
Leeds General Infirmary has not yet replied.
-
Review titled So attentive and caring
Rated 5 stars out of 5
by Kyra - Posted on 02 May 2024
We came in with my 5 year old daughter to receive a diagnostic endoscopy. Obviously due to her age especially, she was so nervous and really scared about what was going to happen while in hospital as it was all new for her. The staff on the l49 ward were just amazing, so caring and attentive and really looked after her. The anaesthetist was brilliant and made her feel so comforted, and all the nurses etc who looked after us were just second to none. Thank you so much for looking after my little girl so well and easing her fears, you were all amazing and I honestly can’t thank you enough. Keep doing what you’re doing, you help make a very scary time for children so much better.
Visited Diagnostic Endoscopy on May 2024
Leeds General Infirmary has not yet replied.
-
Review titled Great practice breast surgeons
Rated 5 stars out of 5
by Christine Hilton - Posted on 26 May 2024
Had. DIEP flap in Leeds general 13/5/2024. Absalutley amazed by the job they have done. Staff so friendly I'm recovering well hospital stay was perfect everything was perfect. Was well looked after and was in good hands no faults what so ever. Thank you plastic surgeon and your breast team you've done an amazing job of my reconstruction and reduction I'm so happy I real y thought I would have looked. A mess scars etc you can even tell and still lots of recovering to do yet.. Highly recommend ***** Thank you.
Visited Breast cancer services on May 2024
Leeds General Infirmary has not yet replied.
-
Review titled Service very efficient, lovely staff
Rated 5 stars out of 5
by LindaC - Posted on 23 May 2024
Attended Vascular outpatients for the first time and found all staff very pleasant and helpful. I use a wheelchair with my husband as my carer, and we were seen very quickly and professionally. My mind was set at ease, following the checks done and advice of any future action. Thank you staff, nurses and Professor.
Visited Vascular surgery on May 2024
Leeds General Infirmary has not yet replied.
-
Review titled Exemplary efficiency and care.
Rated 5 stars out of 5
by Kate H - Posted on 10 April 2024
My 19 year old Leeds student son attended ED last night with complications from glandular fever and tonsillitis, bleeding quite heavily. As someone who is never ill, this was terrifying for him. He was assessed immediately in the rau and by the time I had arrived (2 hours down south) he had already been admitted and treatment commenced. I work in an ED myself and wanted to express how amazed I was with the care and efficiency from all the treating/ supporting staff, including the ENT team (he tells me the on call consultant attended extremely quickly). You really are incredible. Thank you. Very impressed!
Visited Accident and emergency services on April 2024
Leeds General Infirmary has not yet replied.
-
Review titled Exemplary
Rated 5 stars out of 5
by Joe Bailey - Posted on 25 April 2024
I recently left hospital following my second awake crainiotomy which was a success. I probably met around 30 different members of staff from different fields and they all treated me like I was their number one patient. I want to give special thanks to my surgeon and speech and language therapist whom without, would have made the whole experience more challenging and worrying. They both reassured me before, during and after the operation and I can not recommend them enough, truly. Continue to do your wonderful work improving and saving lives.
Visited Neurosurgery on April 2024
Leeds General Infirmary has not yet replied.
-
Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
Advised to take 86 year old mum to A&E after fall. Waited 4 hours, passed from pillar to post ( signs and directions appalling) before being told at midnight that it would be 6 hours at least to see a doctor. Miserable staff making no effort whatsoever to assist a frail woman in considerable pain. Unable to cope with the wait through the night we discharged ourselves and went home with no idea what to do next.
Visited Accident and emergency services on April 2024
Leeds General Infirmary has not yet replied.
-
Review titled Rude A&E Receptionist Staff
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2024
Attended A&E with my uncle suffering from stage 4 throat cancer who arrived by ambulance. Waited 6 hours for a doctor and upon leaving the hospital at 1am was told to go back to the A&E reception to change his address as the ambulance had arrived initially at the wrong address. Approached the empty counter and before I even got to the counter and had chance to say anything was rudely shooed away by an old woman with grey hair and glasses, told to go sit and wait as she was doing something. She said this in a very patronising way as though I was a burden on her, as someone who works as a receptionist myself for the NHS I would never dream of speaking to a patient / anyone like this, I think she needs reminding of the leeds way values! Didn’t get chance to get her name as I was so taken a back and didn’t want to bother her anymore i quickly left the department.
Visited Accident and emergency services on April 2024
Leeds General Infirmary has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust