Leeds General Infirmary
Great George Street, Leeds, West Yorkshire, LS1 3EXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Rude A&E Receptionist Staff
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2024
Attended A&E with my uncle suffering from stage 4 throat cancer who arrived by ambulance. Waited 6 hours for a doctor and upon leaving the hospital at 1am was told to go back to the A&E reception to change his address as the ambulance had arrived initially at the wrong address. Approached the empty counter and before I even got to the counter and had chance to say anything was rudely shooed away by an old woman with grey hair and glasses, told to go sit and wait as she was doing something. She said this in a very patronising way as though I was a burden on her, as someone who works as a receptionist myself for the NHS I would never dream of speaking to a patient / anyone like this, I think she needs reminding of the leeds way values! Didn’t get chance to get her name as I was so taken a back and didn’t want to bother her anymore i quickly left the department.
Visited Accident and emergency services on April 2024
Leeds General Infirmary has not yet replied.
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Review titled Outstanding care
Rated 5 stars out of 5
by Pieter Rieder - Posted on 26 April 2024
firstly the whole surgical team under mr gummerson, including the anaesthetist physio, registrar were outstanding, fully explained the procedure, caring and patient. the nursing team in l24 were exemplary including the nurses, catering and cleaning. a special thanks to jas and the night team. in terms of the team they were amazing however they are clearly under enormous and unreasonable pressure in my humble opinion from lack of joined up processes, very poor it that is not allowing data to flow efficiently and causing unnecessary duplication and time wasting. thanks to you all you were amazing.
Visited Neurosurgery on April 2024
Leeds General Infirmary has not yet replied.
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Review titled Children’s blood services
Rated 5 stars out of 5
by Sarah O’Donnell - Posted on 08 April 2024
I visited the children’s blood service on Brotherton Wing as my daughter had been referred for a blood test. My daughter was extremely anxious and nervous. The two phlebotomist immediately put my daughter at ease. They were very patient and worked very efficiently to get the procedure completed. 5 stars to these members of staff.
Visited Don't know on April 2024
Leeds General Infirmary has not yet replied.
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Review titled Fantastic staff
Rated 5 stars out of 5
by Robyn Findlay - Posted on 06 March 2024
Came in with a dislocated shoulder (also fractured glenoid), I was given appropriate pain relief promptly and was assessed, xrayed, had it put back in, x rayed again, seen by the doctor and given a prescription to go home with all in 2 hours. The doctor, nurses, and porters were all lovely - attentive, kind, professional and positive. I’ve had very traumatic A&E experiences before so had a lot of anxiety going in but everyone made me feel very taken care of and I am extremely grateful for all of them.
Visited Accident and emergency services on March 2024
Leeds General Infirmary has not yet replied.
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Review titled You saved my life - what else matters?
Rated 5 stars out of 5
by Alan Noel Perkins - Posted on 26 March 2024
I almost collapsed in reception, could not breathe and honestly believed I was not going to make it. Thankfully, the lady receptionist on admissions leapt into action and got me straight through to the team before making my wife fill out my details. It may only be another day at the office to you guys, but the care and professional treatment I received could not have been bettered. With your help and the aid of nebulisers etc, you brought me back, when both myself and my wife genuinely believed this was a major problem. I suffer from Copd and Asthma, I also have other health problems ‘so it could have been reality, that I could easily have died. I had never before experienced Copd problems so acute as I was a bit naïve about the condition. I have to thank you all again for your help, After 4 days, I am now back home. I also want to thank those patients who had to wait even longer to see the team (after waiting who knows how long), just for me to jump the queue. I heard nobody complain, which I would have expected, and I hope they all got seen very soon after and I feel sure that they will have received the same magnificent care that I had. One final point I would make is how appalled I was, when on the ward, I heard so much verbal and racist abuse from other patients who were shouting, swearing and carrying on at the very people who were trying to help them. In two cases it was simply because they didn’t get a nicarette spray! One man in particular who was being aggressive over such trivial matters was so bad, myself and other ward members were suggesting security remove him from the hospital grounds, but the staff just got on with it and continued to give him the best care and attention. That is dedication! People have to realise, this is a teaching hospital and many of the staff are only weeks or months into a job, and many come from other countries (thankfully) and often struggle to be understood, but they are still doing everything they can to help the very people who look down on them and abuse them. Thank you all so much in Leeds General Infirmary A&E, Wards J27 and 84 at St James. To me, you are all legends!
Visited Accident and emergency services on March 2024
Leeds General Infirmary has not yet replied.
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Review titled fantastic care
Rated 4 stars out of 5
by Anonymous - Posted on 08 March 2024
A visit to children's a and e followed by a trip up to a ward to be monitored. Staff were lovely - very helpful and reassuring. The care from the staff at LGI cannot be faulted. The only downside to our visit was the time waiting for different departments to work together. We waited more than four hours to be transferred to a ward, and then waited another four hours the next day for medicine to be prescribed so that we could go home. I know that hospitals are busy, stretched and totally underfunded, but the time we waited must have cost far more than it needed to.
Visited Children's & Adolescent Services on March 2024
Leeds General Infirmary has not yet replied.
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Review titled Long uncomfortable wait
Rated 2 stars out of 5
by Martin - Posted on 03 March 2024
The NHS is slowly losing all it was. I came in as I had a sore which turned into an abscess on my abdomen, I’m on immunosuppressants so infections can be very dangerous for me. It took me an hour to get sent through to Illness department of A&E, I was then waiting over 2 and a half hours to be seen whilst feeling fatigued and nauseous. I had one person coughing their lungs up with no care about covering themselves, another chewing and spitting out nails. I think Masks should be compulsory in this setting. I was finally seen and sent to boots for some antibiotics. I don’t know if it’s a lack of staffing or resource but service is in the gutters at the moment.
Visited Accident and emergency services on March 2024
Leeds General Infirmary has not yet replied.
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Review titled A Good Result
Rated 5 stars out of 5
by Peter Francis Flaherty - Posted on 07 March 2024
I was referred by my local GP to attend the ENT clinic at the Leeds General Infirmary back in early January 2024. I was seen by one of the consultants who requested further tests would be required in the way of Biopsies. It was only a few days later before an appointment became available and procedures were carried out. Days later further tests by way of an MRI took place. It was then a matter of time awaiting the results which i found difficult to say the least . Thankfully i received great news that all was good and there was nothing to be concerned about. I had a follow up appointment with the same consultant who explained all my results in more detail which made me feel even more assured. I don't normally leave reviews however i felt compelled to do so about my experience. The NHS always seems to get criticism for this , that and the other these days. I would like to make the point that right from the start of my visit to my GP through to the consultant at the ENT department at Leeds General Infirmary, to the brilliant surgeon and his team who took care of me for my biopsies and the team that carried out my MRI scan and of course the follow up appointment with my consultant at the ENT department. I can honestly say the level of professionalism, the care and attention to detail has been nothing but first class. I simply cannot thank all of them enough and i do hope that my comments do find there way to the relevant people i mention. Thank You to all the NHS team involved. You are simply amazing.
Visited Ear, Nose & Throat on March 2024
Leeds General Infirmary has not yet replied.
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Review titled Great team of nurses
Rated 5 stars out of 5
by S W - Posted on 17 February 2024
Really good service all round, everyone I came into contact with was professional, friendly and did a great job of putting me at ease, 10/10.
Visited Accident and emergency services on February 2024
Leeds General Infirmary has not yet replied.
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Review titled Excellent care and very helpful staff
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2024
We recently attended ward l42, Clarendon Wing at Leeds general infirmary with our 11 week old baby who needed emergency surgery. All staff were friendly, helpful and supportive - especially the nursing and surgical team who were outstanding. It was a particularly stressful time as we were away from home visiting family so it wasn’t the closest hospital to our house. Couldn’t recommend it enough!
Visited Children's & Adolescent Services on February 2024
Leeds General Infirmary has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust