Leeds General Infirmary
Great George Street, Leeds, West Yorkshire, LS1 3EXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Orthopaedic section for my son
Rated 4 stars out of 5
by Darren Woolsey - Posted on 18 April 2023
My son was dealt with in a timely, friendly and efficient manner by the staff who never stop. . .angels.
Visited Orthopaedics on April 2023
Leeds General Infirmary has not yet replied.
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Review titled Good department
Rated 5 stars out of 5
by Ted seymour - Posted on 12 April 2023
I had an appointment for the 18 April, unfortunately having a senior moment,I turned up on the 11 April. When the staff realised I was here a week earlier.they just pointed it out to me. they were very good to me and somehow they got me sorted out to save me having to come back.itwas really good of them thanks.
Visited Cardiac services (community) on April 2023
Leeds General Infirmary has not yet replied.
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Review titled Ward 14 Amazing Staff
Rated 5 stars out of 5
by Julie B - Posted on 25 April 2023
I spent a day on ward 14 yesterday this was for a cardiac study & ablation procedure. The staff were amazing. They were warm, friendly & professional from welcoming me and checking me in at 7.30 to when I left at 6.45. They were so busy with the same staff on duty at both ends of the day, but made sure they had time to reassure and keep everyone updated. The consultant & team who carried out the procedure were brilliant. Excellent at informing me about every stage and what to expect throughout. They were extremely professional but we also had some interesting side chats which kept me calm and relaxed. People are quick to criticise the NHS so I felt it was important to share my positive experience. Please pass on my appreciation to these amazing people .
Visited Cardiology on April 2023
Leeds General Infirmary has not yet replied.
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Review titled Caring, hardworking, professional
Rated 5 stars out of 5
by Stephen West - Posted on 29 March 2023
Spent a few hours being looked after between ent, and leou for a nasty little abscess. Fantastic staff, so kind and caring. Thank you. You're all wonderful.
Visited Accident and emergency services on March 2023
Leeds General Infirmary has not yet replied.
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Review titled Kind professional attention from all members of staff
Rated 5 stars out of 5
by Jo Edwards - Posted on 05 April 2023
On the afternoon of Saturday March 18th, my 82 year old husband had a sudden and frightening collapse. He was seen immediately in Accident & Emergency. Tests were carried out promptly and after a full assessment and advice from a doctor he was able to be discharged. Everyone - the paramedics who assisted us into the hospital, nursing staff, doctors and cleaning staff - were helpful and polite. First class service. I wish all Accident & Emergency Departments were as good. Thank you all so much.
Visited Accident and emergency services on March 2023
Leeds General Infirmary has not yet replied.
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Review titled ward l38 is amazing
Rated 5 stars out of 5
by Tanzeela Javid - Posted on 06 April 2023
My 5 year old daughter was admitted to l38 via a&e a day after a surgical procedure at this hospital. Due to complications she was in severe pain and the nurses were beyond amazing. We cannot stress enough how overwhelmed we were that at a time where we thought we were going to lose our daughter, the nurses stepped in to ensure her pain relief was appropriate to her intense pain and that an ultrasound scan was in place. Had it not been for the nursing staff on l38, our experience there would have been horrific. We have been left traumatised by the complications of her surgery, but have been soothed by the nurses beyond words. Thank you so much
Visited Paediatric Surgery on March 2023
Leeds General Infirmary has not yet replied.
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Review titled Very odd
Rated 2 stars out of 5
by Craig pell - Posted on 18 March 2023
So having been to ae for my wife's knee injury that accused 3 weeks prior and after 3 weeks rest hurts so much it makes her cry. They decided to make her walk from ae down to x34 that couldn't be further apart from each other unless you entered another building. No signage as to what to do once there couldn't see anyone at reception as no one was there this was like 10.20Am. Caused her more pain in walking. Her blood oxygen levels were low they tried another finger went up slightly so nothing else was done. She left hospital in more pain without anything done. Told to rest as if the last 3 weeks of rest didn't mean a thing.
Visited Accident and emergency services on March 2023
Leeds General Infirmary has not yet replied.
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Review titled Superb Service
Rated 5 stars out of 5
by Kathleen Dosell - Posted on 26 February 2023
I recently had 2 procedures in The Take Heart Suite. Both times I was treated with kindness and respect by the Staff as a whole. Through out they gave me help & understanding whilst the all the time their professionalism was obvious. They gave me confidence, time, respect for my age and allowed me to keep my dignity. Because of this, I can look forward once again and I cannot thank them enough. This is a superb service and I am grateful that I was given the opportunity to receive it.
Visited Cardiology on February 2023
Leeds General Infirmary has not yet replied.
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Review titled fall and Addison crisis shock
Rated 5 stars out of 5
by angela sandra dawson - Posted on 01 February 2023
i fell on Sunday night my legs went and my ankle went under me coming down the stairs ive got Addison so i have no steroid or adrenaline to help with stress i went in to crisis they called the emergency critical care as they could not get a vain the ambulance came fast they had a trainee he had learnt about my condition so knew i was high risk they checked me over they looked after me gave me pain relief the critical care came out as they could not get a vain they stabilised me talked to me and looked after me i had a cannular fitted then a foot splint fitted then to lgi i was seen to quick obs done well organised scans done checked on all night sent home next morning thank you a&e and ambulance service
Visited Accident and emergency services on January 2023
Leeds General Infirmary has not yet replied.
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Review titled Asking for inappropriate levels of personal information
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
The review is related to the referral and booking line. Lack of understanding shown by the call handler when dealing with sensitive information. Improper use of call termination option when a patient does not wish to detail answers that the hospital has no right to demand. The experience left the impression that certain staff were trained poorly to handle conversations with the public. This is not my usual experience of the hospital in general. Still, the effect of the call termination meant I had to queue twice in a call waiting line to ask a fundamental question about an appointment. I had chosen to try and save an unnecessary appointment being used, which was the reason behind my calling in the first place.
Visited Orthopaedics on January 2023
Leeds General Infirmary has not yet replied.
Information supplied by Leeds Teaching Hospitals NHS Trust