Leicester General Hospital
Gwendolen Road, Leicester, Leicestershire, LE5 4PWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent treatment and care
Rated 5 stars out of 5
by Caroline Lindsay Robson - Posted on 13 October 2022
I was admitted to Ward 31 Leicester General Hospital for a surgical procedure and was extremely impressed by the high level of care I received. All staff I came into contact with were polite, helpful, knowledgeable, caring and kind. They clearly have to work in conditions where recourses are limited and they are busy in their individual and team roles but they were exemplary in the level of care they delivered. I managed to express my thanks to a couple of staff on discharge and they both said that it really boosts morale to receive good feedback so please do ensure they all receive this! I noticed that at the end of each shift it seemed customary to thank their colleagues for a good shift which again seemed a really positive gesture. Well done Ward 31!!!! Just to add that leading up to my procedure, my experiences at Out Patients were also very positive. Amazing care and level of practice in such difficult times. Thank you everyone.
Visited Gynaecology on September 2022
Review titled Leicester General Hospital
Replied on 20 October 2022
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Gastroscopy LGH Vanguard Mobile Unit
Rated 5 stars out of 5
by John H - Posted on 29 September 2022
I had an afternoon appointment today 29.09.2022, at the mobile unit (accessed next to car park 2.) The unit is modern, clean and purpose built. Staff were superb throughout, from the nurse taking details and blood pressure etc, to the ones carrying out the procedure and with aftercare.. I was fully involved with every step and care was taken to end sure my full understanding. I was always treated courteously and with respect and good humour. An endoscopy is not the most pleasant of experiences but the staff did everything they possibly could to make things easier. They were professional kind and caring. They are a credit to the LGH Unit. Thank you.
Visited Gastrointestinal and Liver services on September 2022
Review titled Leicester General Hospital
Replied on 12 October 2022
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Provided by Care opinion
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Review titled Appointment cancelled no notification letter received
Rated 3 stars out of 5
by Sharon Brealey - Posted on 01 August 2022
I received a cancellation letter changing my appointment to see the consultant from 11.30am to 3.50pm on 1st August. When I arrived I was told it had been cancelled to 10th October, I had not received a letter in writing. Got told I was contacted by phone x1 last week which I did not answer as I work shifts, no voicemail left. It would have been from an unknown number. I was told a letter wasn't sent as it would have not arrived in time. I have paid £3 car parking, changed shifts at work and completed a 45 minute trip to get here, as I do not live locally. This is extremely frustrating and very poor communication from the clinic booking service.
Visited Gynaecology on August 2022
Review titled Leicester General Hospital
Replied on 16 August 2022
Dear Sharon, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Information and Liaison Service (PILS) who will be able to fully investigate this for you. You can contact PILS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Write to: Patient Information and Liaison Service The Firs C/O Glenfield Hospital Groby Road Leicester LE3 9QP Email: pils@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Thank you ward 14
Rated 5 stars out of 5
by Andrew Turner - Posted on 16 August 2022
I would like to thank everyone involved with ward 14, the Nursing staff, doctors, and all the supporting staff who made my stay on their ward following my hip replacement excellent, it could not have been better, and far exceeded my expectations as nothing was ever too much trouble for anyone. I would also like to thank my Orthopaedic Surgeon, and all the supporting doctors who replaced my old hip, and the new hip is absolutely wonderful and I am so pleased that I am now pain free and progressing very well thanks to the excellent advice and exercise regimes from all the Physiotherapists, and Occupational Therapists.
Visited Orthopaedics on July 2022
Review titled Leicester General Hospital
Replied on 21 September 2022
Dear Andrew, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Patient care beyond beleif ☆☆☆☆☆☆☆☆☆☆
Rated 5 stars out of 5
by Philip Betts - Posted on 14 July 2022
My experience from start to continued support is outstanding😊 The entire team and process has been so supportive, it is obvious this tight knit group of dedicated staff are there to make your entire experience as homely and safe anyone can provide. I am so lucky they have been my healthcare team who I know will support me throughout my treatment over and beyond. Thank you all for your human approach, your ability to acknowledge and recognise the situation your presented with on a day to day basis. You are truly wonderful, caring people and I thank you so much for caring for anyone who needs support. You are beyond the best😊 Keep eating the "Jelly Babies" 😊😊😊😊😊😊
Visited Urology on July 2022
Review titled Leicester General Hospital
Replied on 27 July 2022
Dear Philip, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our Caring at Its Best awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/caring-at-its-best-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust