Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent consultation
Rated 5 stars out of 5
by Marcia Stewart - Posted on 25 February 2025
I had my consultation with the Dr in the oncology clinic. It was not rushed and she spent time listening to my concerns and understood them. She explained the benefits of medication and gave feedback about my progress. She is calm and on top of recent studies in her area of expertise. She made me feel cared for and I trusted her
Visited Oncology - Clinical on February 2025
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello Marcia, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Poor consultation
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2025
I went for a consultation only to be told you're to fat we are discharging you back to your GP . No time given to lose weight just straight discharged. I assume it's to make the NHS list look good
Visited General Surgery on February 2025
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Advice and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Freephone: 0808 178 8337 Email: pals@uhl-tr.nhs.uk Alternatively, you can find further information on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled colorectal outpatient clinic
Rated 5 stars out of 5
by Andrew Turner - Posted on 04 February 2025
Thank you to all the staff for their detailed explanations and the continuing ongoing care I am receiving and the time taken throughout my appointments for the above, which was very much appreciated.
Visited Colorectal cancer services on February 2025
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello Andrew, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Amazing Care
Rated 5 stars out of 5
by Katie Percival - Posted on 20 March 2025
After collapsing in A&E I was rushed through for treatment. The doctor and nurses were absolutely amazing and 100% saved my life. I was then transferred to ICU. Not only was the treatment and care outstanding, so was the communication with myself and my family. We were terrified and the doctors and nurses in A&E and Intensive Care were brilliant and I felt safe with them treating me and looking after me. They treated me physically, but also mentally by explaining my feelings to me. I can't thank them enough.
Visited Intensive Care on February 2025
Leicester Royal Infirmary has not yet replied.
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Review titled Poor consultation
Rated 1 star out of 5
by Anonymous - Posted on 26 February 2025
Poor consultation poor decision no time given to lose weight straight discharged back to gp after waiting for over a year to get to see a consultant
Visited General Surgery on February 2025
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello, Thank you for taking the time to leave a review. If you would like us to look into your feedback further, we will require some further information from you. Please contact our Patient Advice and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Freephone: 08081 788337 Email: pals@uhl-tr.nhs.uk Alternatively, you can find further information on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Excellent care and attention
Rated 5 stars out of 5
by Win Walsh - Posted on 23 January 2025
I would like to take the opportunity to express my sincere thanks and admiration to the staff of the wonderful NHS. I had to have two visits from ambulance crews on the 13th January, one in the morning and the other in the afternoon. They made me feel safe in what was a very scary situation. Their efficiency was amazing and must be commended. I was also fortunate to receive a home visit from a doctor from the LRI geriatrician team in between the two visits. His knowledge, dedication and care was calming and reassuring. I must also express my sincere thanks to the wonderful team on the LRI Stroke Ward. They are all very efficient and caring people.
Visited Accident and emergency services on January 2025
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled well organised
Rated 5 stars out of 5
by Sam Petterson - Posted on 18 November 2024
My Son has special needs and can be very challenging. He needed an MRI under general anaethetic. After lots of planning with various teams it went ahead seamlessly. It was a very stressful day for me but everything came together and we all made it happen, so happy and pleased it's over. Thank you to all involved. Childrens day unit, Special needs team, anaesthetist and MRI staff.
Visited Imaging services on November 2024
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello Sam, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled efficient and prompt action
Rated 5 stars out of 5
by Diane Farnden - Posted on 13 November 2024
Attended emergency eye clinic. After a short wait I was triaged and seen by a nurse who administered eye drops to dilate pupils. After allowing the drops to work I was seen by a Doctor who did a thorough examination of my eyes and explained her findings. Very well co-ordinated service professionally carried out. Thanks to all involved.
Visited Accident and emergency services on November 2024
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello Diane, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Brilliant staff and doctor
Rated 5 stars out of 5
by Jennifer Monk - Posted on 16 November 2024
I had to attend A and E at LRI yesterday 15 November 2024 and I just have to praise the service I received. All the team in triage, blood sample and xrays, chest and Ct scan were really lovely and I cannot praise them highly enough. Also the nurse who looked after me in room 7 and of course the doctor they all put me at ease which was wonderful. A very big thank you to all of you I could not have wished for better attention despite there being a very busy A and E dept.
Visited Accident and emergency services on November 2024
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello Jennifer, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2024
My granddaughter received excellent care during our visit to Children's A&E. Although the department was very busy and we had a long wait, the care she received from all staff was excellent. Extra thanks to the nurse for his calm, straight-talking approach when taking a blood sample from a very distressed teenager.
Visited Accident and emergency services on November 2024
Review titled Leicester Royal Infirmary
Replied on 10 March 2025
Hello, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust