Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Leicester Royal Infirmary.
Reviews
-
Review titled colorectal outpatient clinic
Rated 5 stars out of 5
by Andrew Turner - Posted on 04 February 2025
Thank you to all the staff for their detailed explanations and the continuing ongoing care I am receiving and the time taken throughout my appointments for the above, which was very much appreciated.
Visited Colorectal cancer services on February 2025
Leicester Royal Infirmary has not yet replied.
-
Review titled Excellent care and attention
Rated 5 stars out of 5
by Win Walsh - Posted on 23 January 2025
I would like to take the opportunity to express my sincere thanks and admiration to the staff of the wonderful NHS. I had to have two visits from ambulance crews on the 13th January, one in the morning and the other in the afternoon. They made me feel safe in what was a very scary situation. Their efficiency was amazing and must be commended. I was also fortunate to receive a home visit from a doctor from the LRI geriatrician team in between the two visits. His knowledge, dedication and care was calming and reassuring. I must also express my sincere thanks to the wonderful team on the LRI Stroke Ward. They are all very efficient and caring people.
Visited Accident and emergency services on January 2025
Leicester Royal Infirmary has not yet replied.
-
Review titled well organised
Rated 5 stars out of 5
by Sam Petterson - Posted on 18 November 2024
My Son has special needs and can be very challenging. He needed an MRI under general anaethetic. After lots of planning with various teams it went ahead seamlessly. It was a very stressful day for me but everything came together and we all made it happen, so happy and pleased it's over. Thank you to all involved. Childrens day unit, Special needs team, anaesthetist and MRI staff.
Visited Imaging services on November 2024
Leicester Royal Infirmary has not yet replied.
-
Review titled efficient and prompt action
Rated 5 stars out of 5
by Diane Farnden - Posted on 13 November 2024
Attended emergency eye clinic. After a short wait I was triaged and seen by a nurse who administered eye drops to dilate pupils. After allowing the drops to work I was seen by a Doctor who did a thorough examination of my eyes and explained her findings. Very well co-ordinated service professionally carried out. Thanks to all involved.
Visited Accident and emergency services on November 2024
Leicester Royal Infirmary has not yet replied.
-
Review titled Brilliant staff and doctor
Rated 5 stars out of 5
by Jennifer Monk - Posted on 16 November 2024
I had to attend A and E at LRI yesterday 15 November 2024 and I just have to praise the service I received. All the team in triage, blood sample and xrays, chest and Ct scan were really lovely and I cannot praise them highly enough. Also the nurse who looked after me in room 7 and of course the doctor they all put me at ease which was wonderful. A very big thank you to all of you I could not have wished for better attention despite there being a very busy A and E dept.
Visited Accident and emergency services on November 2024
Leicester Royal Infirmary has not yet replied.
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2024
My granddaughter received excellent care during our visit to Children's A&E. Although the department was very busy and we had a long wait, the care she received from all staff was excellent. Extra thanks to the nurse for his calm, straight-talking approach when taking a blood sample from a very distressed teenager.
Visited Accident and emergency services on November 2024
Leicester Royal Infirmary has not yet replied.
-
Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 25 October 2024
Oncologist sent me for a bone density scan, told result would take 2 weeks, now 4 weeks and still waiting. Rang gp, they said it's down to the Leicester Royal. Second time this has happened, almost ran out of meds due to them not sending a letter to my gp. No faith in them at all. Also been told will have to wait 3-6 months for radiotherapy there. Heard of somebody who's waited 14 months. I can't see how this amount of delay won't affect my cancer treatment long-term.
Visited Breast cancer services on October 2024
Leicester Royal Infirmary has not yet replied.
-
Review titled Terrible service
by Anonymous - Posted on 28 October 2024
My child had an asthma attack and we were told we are high priority however we were made to wait over 6 hours before being seen by a doctor/pediatrician I understand emergencies that come through i was told two emergencies had come through but there was no urgency to have my child looked at I saw numerous children being taken in as they were crying which again I understand maybe their symptoms had worsened but what happen to prioritising That literally did not apply to us we saw everyone taken who had come before and after us and we were one of the many last to be seen This happened before as well so it's not the first time, last time I didn't leave a review but this time it needed to be left
Visited Accident and emergency services on October 2024
Review titled Leicester Royal Infirmary
Replied on 23 December 2024
Hello Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can find out more information here: Patient Advice and Liaison Service (PALS) (leicestershospitals.nhs.uk) Kind regards, The Communications Team Leicester’s Hospitals
-
Review titled Wonderful care in 2 departments
Rated 5 stars out of 5
by Anonymous - Posted on 19 September 2024
I cannot praise staff and systems in place, enough following a visit to Adult Emergency Department and the Stroke clinic Was seen efficiently and kept informed at all times from the caring teams in both departments The Clinic was so efficient getting all tests, Scans required for a diagnosis and seen by consultant all in one morning. This was excellent. When seen previously at another hospital tests and scans took months and then a further wait to see a consultant meant it was too late to be able to get an accurate diagnosis Well done to all clinical staff and the hospital
Visited Stroke on September 2024
Review titled Leicester Royal Infirmary
Replied on 23 December 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: UHL Recognition Awards (leicestershospitals.nhs.uk) We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
-
Review titled Prompt, efficient and professional service
Rated 5 stars out of 5
by alison chapman - Posted on 10 September 2024
I arrived at A and E on the advice of my GP to have my hand x rayed. Reception was very efficient and I was seen almost immediately, firstly by the nurse, then the x Ray team and finally the consultant. I was in and out within an hour and a half and had a follow up appointment at the fracture clinic the next day. A very positive experience - thank you to all the wonderful staff.
Visited Imaging services on September 2024
Review titled Leicester Royal Infirmary
Replied on 18 September 2024
Dear Alison, Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust