Leicester Royal Infirmary
Leicester Royal Infirmary, Infirmary Square, Leicester, Leicestershire, LE1 5WWContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Ward 8 are fantastic.
Rated 5 stars out of 5
by Anonymous - Posted on 22 July 2024
I attended ward 8 due to some issues. I wish I could name the doctor and nurse who attended to me during my time here because they were amazing. They were both so kind, compassionate and caring whilst I was there, the nurse was very gentle whilst taking bloods. They are both a credit to ward 8!
Visited Gynaecology on July 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Professional and caring service from beginning to end
Rated 5 stars out of 5
by Jane Swinfield - Posted on 09 July 2024
I would like to show my appreciation for all in the operating theatre on the day if my pros is operation. I was made to feel welcome, everything was done to make me feel at ease, a positive experience throughout. Thank you.
Visited Ophthalmology on July 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Wonderful
Rated 5 stars out of 5
by Will - Posted on 20 July 2024
I had to come in with my ill grandmother, via Ambulance. From dialing 999 it took 20 minutes at the most for the Ambulance to arrive. The Paramedics where very kind, supportive and compassionate. Upon arrival the process was efficient with out feeling pushed around, whilst also being impressed with the level of cleanliness. We were provided with sandwiches, soup and the best cup of tea by the Health care assistant. My grandmother was cared for quickly with great level of care by the nurse which was appreciated greatly considering the situation. from that point on every member of staff showed the same consistent level of Outstanding care. From consultants, to nurses, porters, health care assistants plus the lady from House keeping had a wonderfully soothing singing voice while she did her rounds. This all added to the feeling of a positive,friendly caring and efficient environment to receive serious care. Absolutely excellent
Visited Accident and emergency services on July 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Very compassionate staff
Rated 5 stars out of 5
by JulieT - Posted on 05 July 2024
My mum was taken in via ambulance last night we found the care offered exceeded our expectations and was very caring and thorough. Had recent experience of my aunties care at Salisbury which was dirty and diabolical I know the LRI receives negative comments but based on our experience this is not deserved I cannot rate the paramedics highly enough either Thank you
Visited Accident and emergency services on July 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Excellent level of service received.
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
My son fractured his arm while at school, totally unexpected. I had to rushed from work to collect him from school and then take him straight to the children’s a&e. They prioritised him as his hand was deformed. I was completely shocked by the level of care received. Completely outstanding. They had to stretch the hand out using gas and air and put it into a cast. My son’s only 12. He was put at ease throughout the whole process. You hear a lot of negative things about the hospital. However when you need it. It’s there ready to help you. I can’t thank the staff enough for the treatment received. Plus I don’t often leave reviews. However on this occasion I thought it was warranted. Thank you to the Children’s a&e team.
Visited Children's & Adolescent Services on June 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Undeniably terrible experience.
Rated 1 star out of 5
by Victoria - Posted on 28 June 2024
Undeniably terrible experience. Waited here 7 hours (9pm to 4am) with my 3 year old before giving up and leaving to just go back home. Patients that arrived hours after us were considered ‘priority’ and were called back to see the doctor before my son. No excuses for this! Why was my son’s condition not taken seriously? Is my child not a priority to the NHS? It’s a shame. He vomited over 20x in 1 day and could not keep even water down but even a sprained ankle was more urgent. 2 days later and my son is still unwell but there is no reliability in the NHS. I have been left with no where to turn to.
Visited Accident and emergency services on June 2024
Leicester Royal Infirmary has not yet replied.
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Review titled Minor Eye Surgery at Eye Clinic
Rated 5 stars out of 5
by Emmafp - Posted on 19 June 2024
I was seen today by two specialist nurses who carried out my eye surgery. They were kind, reassuring, explained the process well and very competent and skilled. Thank you to both ladies for your excellent care.
Visited Ophthalmology on June 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
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Review titled Phone called never answered
Rated 3 stars out of 5
by Anonymous - Posted on 17 June 2024
Dealing with an ongoing referral with the Gynaecology dept, trying to call to get a test result and chase up a referral to radiology for a scan which should have already been done but yet they have nothing for me. I have tried multiple numbers for the medical secretary's and no one ever answers, I literally try calling every 10 mins for days. Not good when people are going through a stressful time trying to conceive which then the stress of this is not helping and we have time against us. Awful and very upsetting.
Visited Gynaecology on June 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Rubbish system and unacceptable wait time
Rated 1 star out of 5
by Anonymous - Posted on 27 June 2024
I called 111 because my son contracted measles from the last visit at lri A& E. I was given a letter together with what they have done at urgent care and I was told that he'll be in priority because his illness is contagious. It is just illogical that nurses had do repeat everything. We arrived here at 7:30pm and we're still in the same room where they put us in without any doctors came in since we arrived. It is really ridiculous that this big hospital got no doctors. Lacking compassion with the patient.
Visited Accident and emergency services on June 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello, Thank you for taking the time to leave a review. We are very sorry to read about your recent experiences at our hospital. We would like to investigate this for you. In order for us to do this, we will require some further information from you. Please contact our Patient Advise and Liaison Service (PALS) who will be able to fully investigate this for you. You can contact PALS using any of the following methods: Free phone line: 08081 788337 (Please note opening times are Monday to Friday 10am to 4pm. If you leave a message they will contact you the following working day) Email: pals@uhl-tr.nhs.uk Alternatively, you can fill out an online contact form on our website here: https://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-advice-and-liaison-service-pals/ Kind regards, The Communications Team Leicester’s Hospitals
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Review titled Hearing Services
Rated 5 stars out of 5
by Susie - Posted on 06 June 2024
I was given an appointment of 8.45am after callling yesterday to report my hearing aids were not working. We arrived on time and we’re taken straight through to doctor, where I was fitted with 2 new aids which were tuned to suit my particular hearing loss. This an absolutely fantastic service and the staff we saw were brilliant. I am so grateful as being without aids is awful. Many thanks.
Visited Ear, Nose & Throat on June 2024
Review titled Leicester Royal Infirmary
Replied on 28 June 2024
Hello Thank you for leaving your review about your experience. We're pleased that you received excellent care. We'll pass on your kind words to the team. Do you know about our annual UHL Recognition Awards? You can nominate staff or teams for an award that you feel went above and beyond during your time with us. There's more information online at: https://www.leicestershospitals.nhs.uk/aboutus/our-purpose-strategy-and-values/uhl-recognition-awards/ We wish you all the best. Kind regards, The Communications Team Leicester's Hospitals
Information supplied by University Hospitals Of Leicester NHS Trust