Lings Bar Hospital
Beckside, Gamston, Nottingham, Nottinghamshire, NG2 6PRContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great care
Rated 5 stars out of 5
by Saunders Family - Posted on 03 September 2024
Our relative was resident for about 5 weeks. The care and attention given on castle ward was just wonderful. Often under difficult circumstances, the staff showed a great deal of patience, empathy and understanding to both patients and visitors. A cup of tea was always on hand. We can't praise them enough. Our thanks will always be with them.
Visited Mental Health - Adults of all ages on September 2024
Lings Bar Hospital has not yet replied.
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Review titled Weekend Staff Issues
Rated 2 stars out of 5
by Anonymous - Posted on 28 October 2023
My father has been a patient at Lings Bar for several weeks now and generally his care and the staff have been excellent for which I thank them. However on 3 separate weekends I have noticed a considerable deterioration in the level of care he’s received e.g Medication left for him on his tray, Nothing on his feet, left wearing the same clothes for 3 days, and staff basing themselves outside the’24hour’ ward at the tables rather than within the room as I believe is a safety requirement. No management available for me to raise these concerns with as it was a weekend.
Visited Rehabilitation on October 2023
Review titled Lings Bar Hospital
Replied on 31 October 2023
I was very saddened to hear this about your experience at Lings Bar. I would welcome the chance to directly improve care for all our patients as soon as possible. I will put my contact details at the base of this reply and I would welcome the opportunity to discuss your concerns further so I can look into it in more detail. Please contact me directly via email Glen.Mason@Nottshc.nhs.uk
Provided by Care opinion
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Review titled Compassionate care
Rated 5 stars out of 5
by Pippa Ward - Posted on 10 October 2023
My father was admitted to Lings Bar Hospital, John Procter Ward for rehabilitation after a fall. We were hopeful that it was a chance for better things for him but unfortunately his health deteriorated quite quickly and he had to receive end of life care. All the staff were kind, compassionate, respectful and nurturing towards my Dad and got to know him as a person. The care he received was exemplary. Similarly, the way we were treated as a family was outstanding, we were consulted, listened to, included and cared for personally every step of the way, given 24 hour access when the time came and helped to navigate a very difficult and upsetting situation. Thank you to everyone involved in my Dad’s care in his final days, the doctors, ward managers, nurses, health care assistants and domestic staff, you are all admirable.
Visited Rehabilitation on September 2023
Lings Bar Hospital has not yet replied.
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Review titled General standard of care
by empathyfy74 - Posted on 16 March 2023
My mother was at Lings Bar hospital, Nottingham (Castle Ward), as part of her ongoing recovery from surgery and illness. I wish to put on record my thanks to those that cared for her, not only for the way they looked after her, but also the way they communicated with family members. I greatly appreciate all that you have done.
Visited March 2023
Provided by Care opinion
Review titled Lings Bar Hospital
Replied on 20 March 2023
Dear_ Empathyfy74_ We are really pleased to hear that you appreciated the communication and engagement with your mother and you as a family. I have passed your thanks to the ward manager and matron to share with the team who will be happy to hear this feedback. regards Dawn Cronin General Manager
Provided by Care opinion
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Review titled Fantastic
Rated 5 stars out of 5
by Sue - Posted on 05 January 2023
My Mother aged 93, received physiotherapy and was treated with great respect and care from all staff at Castle ward. I cannot speak highly enough of them. They were professional, polite and efficient. The ward was very clean and tidy. I would highly recommend Lings Bar.
Visited Rehabilitation on December 2022
Review titled Lings Bar Hospital
Replied on 16 January 2023
Thank you so much for taking the time to tell us about your mothers experience. The staff will be delighted to hear your feedback about the care and the environment on Castle Ward. I have passed on your comments to the ward manager to feedback to the team and to our Senior Matron and Managers. If we can be of any further assistance, please don't hesitate to contact us.
Provided by Care opinion
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Review titled Who is there ?
Rated 3 stars out of 5
by Anonymous - Posted on 20 December 2022
I rang a switchboard which I assumed was a direct line to Ling's Bar only to find out that it wasn't despite the number being published as the Ling's Bar number. After several calls I was told there was no patient under the name I had given resident. There was and is as they have later confirmed, but I find it astonishing that they initially told me that my friend wasn't there ! They have also given him no explanation as to why he remains there, as he feels fit enough to go home.
Visited Don't know on December 2022
Review titled Lings Bar Hospital
Replied on 19 January 2023
I was so sorry to read about your experience. It's frustrating to hear that they were unable to confirm your friend as a patient was resident. This may have been due to a number of reasons, one of which could be due to confidentiality around your friends admission. I have shared your feedback with Lings Bar Hospital as they may be able to give you a further update. I must also apologise for the delay in responding to you. The feedback has been shared with us via nhs.uk and it may be that the staff who would usually reply may not have received an email alert about your experience therefore the length of time to respond is longer than we would like. We really value any feedback about our services as it's the best way to improve on what we do and to listen and respond to feedback both positive and negative. Kin regards Jane
Provided by Care opinion
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Review titled The brilliant care of my late mother-in-law
by Mandy123 - Posted on 09 March 2023
My late mother-in-law was admitted to Castle Ward at Lings Bar Nottingham for potential rehab after a hip replacement for a pathological hip fracture. Although there was an expectation for her to have some recovery, her health deteriorated and she passed away on the ward. The staff on the ward looked after her in her last couple of months and gave us 24-hour access to her when we were told she was on end of life care. They were kind, compassionate and caring to her and to us, her family. We all want to say a huge thank you to the whole team. Thank you for your care, it was very much appreciated.
Visited December 2022
Provided by Care opinion
Review titled Lings Bar Hospital
Replied on 20 March 2023
Dear Mandy Thank you so much for taking the time to tell us about the experience your mother in law and your family received whilst on Castle ward. I have passed your comments to the ward manager and the Matron so that the staff receive this feedback. Knowing what aspects of care are most appreciated by patients and families helps us to focus on sharing what is good and supporting other families in the future. I would like to take this moment to pass on our deepest condolences to you all from all the staff at Lings Bar who had the privilege of caring for your mother-in-law and family at this time. regards Dawn Cronin General Manager
Provided by Care opinion
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Review titled Brother with Korsakoff's Syndrome
by Cleolilah - Posted on 02 December 2022
Brother with Korsakoff's in Lings Bar Hospital, Nottingham. They have been brilliant, caring, and always kept me updated. Gone above and beyond to help my brother, who has memory issues. Each and every member of staff has shown that they care about the patients.
Visited November 2022
Provided by Care opinion
Review titled Lings Bar Hospital
Replied on 02 December 2022
Thank you so much for taking time to let us know about your brother's care; it is great to hear that the staff have been caring and you feel have gone above and beyond what is expected. I will ensure that the team see your feedback. If there is anything we can help you with in the future, please do contact us. regards Dawn Cronin
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Information supplied by Nottinghamshire Healthcare NHS Foundation Trust