Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Clemo Road, Liskeard, Cornwall, PL14 3XDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Lovely medical team/rude receptionist.
by Anonymous - Posted on 14 June 2024
I went to minor injuries this morning with my 2 children under 5. It was my first experience going, with the recommendation of 111. I had to bring my baby along whilst getting my 4 year old seen. All that being said, I was worried about my child and nervous to be sat for a long time with 2 little kids in a small public place. I went up to the reception desk, politely greeted the receptionist and said we had been advised to come here by 111 and that they had sent the referral through. The receptionist just started at me like muck, and bluntly said ‘what’s the problem?’, the whole check in service she was rude, blunt and totally unpersonable. From my perception, I didn’t know what to do, where to go and had 2 young children in tow, one of which needed medical attention. I expected so much more from a service that deals with people who are experiencing something to me. I try to give people the benefit of the doubt. However, the least I expected was someone to be kind and not treat me like an idiot. As most you would assume someone in that role would be kind, interacting with the public and offer somewhat of a calming and re-assuring persona. The rest of my experience was fine, it was quicker than I expected and the team were so thoughtful and kind to my daughter. It was a shame we were welcomed and booked in this way, it honestly just made me want to cry since it was already a pretty stressful time. You don’t normally go to minor injuries for a fun reason. I expected the staff to be more understanding.
Visited Don't know on June 2024
Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Physiotherapy & Hospital
Rated 5 stars out of 5
by J Lloyd - Posted on 24 April 2024
Liskeard Hospital is a fantastic facility. The hospital is clean and pleasant, the atmosphere is calm, and the staff are courteous and communicative. I've just had a physiotherapy appointment there today. My experience of this kind of treatment elsewhere in the UK has been dire. The practitioner I saw today was excellent and personable and he seems to be compassionate and supportive. I have a further appointment booked for two weeks time and I have every faith in the treatment plan. I firmly believe that there will be some improvement in that time and a resolution to my problem is in sight. Thank you Liskeard Community Hospital
Visited Rehabilitation on April 2024
Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust has not yet replied.
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Review titled Poor physiotherapy receptionist skills
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
The main receptionist who answered the phone initially was lovely. I was put through to physiotherapy and I can only say it must have been a bad day for her and she transferred all her misery/rudeness down the phone to me. Not a pleasant experience. It has never happened in the past. Usually everyone is very caring and helpful.
Visited Rehabilitation on January 2024
Review titled Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 11 January 2024
Thank you for taking the time to write you feedback and we are sorry to hear that your experience was not what we would expect from staff members. We will forward your comments to the lead of the department who will look into the issue.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
Received prompt, professional care by caring, understanding and cheeky staff in the MIU who made me feel comfortable at a time when I was concerned with my condition.
Visited Don't know on December 2023
Review titled Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 05 January 2024
Thank you so much for your positive feedback in relation to Liskeard MIU. We are always pleased to hear these comments. We will pass it onto the Matron and team lead who will cascade to the staff members. They will be delighted to hear this.
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Review titled Awesome service …..
Rated 5 stars out of 5
by Alex Bunning - Posted on 18 May 2023
I hobbled into the Minor Injuries Unit with an ankle injury. Staff were very friendly, engaging and empathetic. After a quick triage, I was wheeled into X Ray, back to the unit and advised it was not broken. I was given verbal and printed advice and I left. From the time of arrival to leaving was a total of 25mins!!!! Beat that!!! So proud of you all there and thank you so much for your great friendly service!!
Visited Don't know on May 2023
Review titled Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 19 May 2023
Thank you so much for the positive feedback in relation to the care you received at Liskeard Community hospital. We are pleased you received the treatment and care we would have expected. We will forward this to the Matron to cascade to the staff members who will be delighted to receive your feedback.
Provided by Care opinion
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Review titled Very caring
Rated 5 stars out of 5
by Garry Lambert - Posted on 03 March 2023
My brother who is deaf and dumb and has cerebral palsy was admitted to Liskeard Hospital following a stroke. The nurses could not have been more caring and patient especially given the obvious communication problems. Thanks so much for showing so much compassion and understanding.
Visited Rehabilitation on March 2023
Review titled Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 06 March 2023
Thank you for sharing your recent experience of care that your brother has received at Liskeard Community hospital. It is wonderful to read that your brothers experience was positive and that you too saw the compassion and care given by the nurses as having a loved one in hospital with additional needs can be challenging as a carer/relative. I have passed your comments onto the matron and the ward sisters at Liskeard who have passed this onto there staff. The staff really appreciate your comments. Best wishes Becky lewis Patient Experience Officer
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Review titled Excellent service with delightful staff.
Rated 5 stars out of 5
by Anonymous - Posted on 25 October 2022
Visited the Hospital 8am Monday as a problem with the dressing on my arm needed advice and attention. The nurse attended to the injury, changed the dressing and the whole experience was so very good and professional, not seen everywhere these days. Thank you so much.
Visited Don't know on October 2022
Review titled Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 25 October 2022
Thank you so much for your positive feedback in relation to the care you received at Liskeard Community hospital. We are pleased that you had your dressing seen to and everything went well. We will forward your feedback to the Matron who will cascade it to the staff members. They will be delighted to receive this.
Provided by Care opinion
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Review titled Fantastic staff
Rated 5 stars out of 5
by David Allan - Posted on 19 July 2022
I arrived at the hospital but, at the wrong time. The staff went out of their way, to help me out. Lovely people and a credit to the NHS.
Visited Rehabilitation on July 2022
Review titled Liskeard Community Hospital - Cornwall Partnership NHS Foundation Trust
Replied on 20 July 2022
Thank yo so much for your positive feedback in relation to your visit to Liskeard Community hospital. We are pleased that you got the care we would expect. We will forward your feedback to the Matron who will cascade it to the staff members. They will be delighted to hear this.
Provided by Care opinion
Information supplied by Cornwall Partnership NHS Foundation Trust