Liverpool Heart and Chest Hospital
Thomas Drive, Liverpool, L14 3PEContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled superb service
Rated 5 stars out of 5
by Sheila Sinclair - Posted on 20 June 2024
My 92year old sister was admitted to LHCH on 15th June, the care and treatment she received was superb. and successful All staff were not only kind and patient but extremely efficient .
Visited Cardiology on June 2024
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Excellent Hospital
Rated 5 stars out of 5
by Michael David Jones - Posted on 14 June 2024
I had an Endo/Epicardial ablation & cannot praise highly enough all of the staff involved in making this a positive experience for me. Their professionalism & expertise are commendable. Holly Suite had a reassuring calm atmosphere. Grateful thanks to all.
Visited Cardiology on June 2024
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Poor communication .... no responses from this hospital
Rated 2 stars out of 5
by Anonymous - Posted on 26 June 2024
I recently started experiencing worrying heart palpitations which I suspected might be connected with a pacemaker which was fitted in April 2021. The cardiac nurses' phone was either off-the-hook or simply not being answered. The designated phone lines for the cardiac nurses were not answered despite repeated attempts to make contact and no faciity to leave a voicemail. In desperation I contacted the main switchboard for the hospital and was then transferred to another phone, still no answer but I left a full and detailed voicemail message explaining the problem with a request that I was called back to discuss the concerns I had and how best to proceed. The automated answer advised me that a response would be available within 24 hours. I am now beyond 48 hours without even the courtesy of a reply from the cardiac nurse team. I did make several fruitless attempts to contact the cardiac nurses late yesterday afternoon as I had not received the promised call back. A further message was left once again outlining the concerns. The problem of palpitations still exists and there is a deafening silence from the cardiac nurses, in desperation I consulted my GP this morning who advised that a download of my monitor is scheduled for Monday, however this neither explains or excused the total lack of courtesy or any appreciation of the need to at least acknowledge my concerns before this download.
Visited Cardiology on June 2024
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by David Roberts - Posted on 07 May 2024
Very Professional and courteous at the MRI suite very well organised and polite NHS at its best would like to Thank you all at the MRI Suite
Visited Don't know on May 2024
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Ian smith - Posted on 06 March 2024
My wife was admitted to Arrowe Park Hospital in the latter part of 2023 with urgent heart issues - she was to be taken from Arrowe to Broadgreen directly - however this was cancelled as the heart surgeon allotted returned to Egypt for a family emergency - my wife was sent home - then Broadgreen lost her file so we had to battle to secure another appointment - we did and this was set with her nominated surgeon for 7/3/24 - this morning we have received a notification that her appointment has been cancelled and another date not set - her health is deteriorating and Broadgreen are knowingly letting it happen - please if you can - disagree with me - until then my opinion remains that Broadgreen is not fit for purpose
Visited Cardiology on March 2024
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Great hospital
Rated 5 stars out of 5
by Mrs Pamela Boddy - Posted on 20 November 2023
Today at Willow suite I was treated with such kindness and efficiency .I had ECG Echo sound blood pressure even a chest XRay Ihave been coming as a patient some years now Everyone is so nice At 81 years of age you still feel as if you matter thanks to these dedicated people .and cardiologist.
Visited Cardiology on November 2023
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Professional, Efficient compassionate
Rated 5 stars out of 5
by Deborah - Posted on 30 November 2023
I was an inpatient while awaiting a procedure. I had had a very bad experience at a previous hospital over the preceding days and was anxious and exhausted. I was found a single room to allow a good night’s sleep before the procedure. The staff were incredible and especially Cherry Ward. Nothing too much trouble…lots of cups of tea! Efficient and took time to chat and reassure while maintaining high professional standards. The best of the best. Outstanding. Thank you!
Visited Cardiology on November 2023
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Simply The Best.
Rated 5 stars out of 5
by beryl dean - Posted on 22 November 2023
This was my second operation at Liverpool Heart and Chest and yet again I had exceptional treatment and care. I cannot praise the cardiologist, his team and all the hospital staff enough for their expertise and quality of care during and after my pacemaker change. Many Thanks to you all
Visited Cardiology on October 2023
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Thank you for giving me my life back.
Rated 5 stars out of 5
by Jim Jefferies - Posted on 30 March 2023
For some years I have suffered with dizzy spells and the odd blackout, no one seemed able to find a reason or solution. I was transferred from my local hospital to LHCH where within a couple of days the cause of my condition had been identified and an appointment the next day arranged for the fitting of a pacemaker. That has been carried out and I am now at home recovering. I cannot praise highly enough the service that I received from everyone I came in contact with, from the cardiac specialist that implanted my pacemaker to the lovely lady that brought me my dinner (do try the all day breakfast). Everyone was caring efficient and knew how to bring a smile when it was needed. If I ever have to come again and this was my second experience with the hospital, then I would attend happily. Thank you all so much. Jim
Visited Cardiology on March 2023
Liverpool Heart and Chest Hospital has not yet replied.
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Review titled Fabulous professionalism
Rated 5 stars out of 5
by Mike Brown - Posted on 23 February 2023
I was referred to this hospital with several heart conditions. I have been treated for atrial fibrillation for 6 months now and it's under control. This week I was admitted to Birch Ward for a transfemural aortic valve implantation (the TAVI procedure). I was very impressed by the staff on the ward - domestics, nurses, doctors and pharmacists alike gave me great care - and my admiration and gratitude to the consultants and their team who performed the procedure knows no bounds! During the procedure everybody in the team knows their role and is left in no doubt by the consultants when to perform it. Absolute consummate professionalism. I, as the patient, was kept informed and reassured throughout the procedure. The procedure itself was very successful (the consultant's description at the time). On discharge, I have felt the benefits of my new aortic valve immediately. I am managing steps, stairs and walks up inclines without the breathlessness that I was experiencing before receiving the new valve. I could not be happier! I am so grateful to the whole team. Thank you
Visited Cardiology on February 2023
Review titled Liverpool Heart and Chest Hospital
Replied on 24 February 2023
Dear Mike - thank you so much for taking the time to share your feedback with us. We're really glad to hear that you received such good care from all the team and to hear that you're already experiencing the benefits is particularly rewarding. Our very best from all at LHCH.
Information supplied by Liverpool Heart and Chest NHS Foundation Trust