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London Bridge Hospital

27 Tooley Street, London, SE1 2PR

Contact details and Patient Advice and Liaison Service (PALS)

Patient ratings and reviews

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Reviews

Displaying 1 to 2 of 2

  1. Review titled Amazing care

    Rated 5 stars out of 5

    by Hans - Posted on 30 January 2023

    I was admitted for a vascular procedure, this was my second time in this amazing hospital. I have to compliment the staff, in helping me in my recovery. They have been very professional. Pre and post procedure has been perfect. Thank you to all involved. Hans

    Visited Don't know on January 2023

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    London Bridge Hospital has not yet replied.

  2. Review titled Appalling pre-op communication

    Rated 1 star out of 5

    by Meg - Posted on 29 January 2023

    I had the same experience as the above reviewer. The communication before the op was appalling. I emailed the hospital to ask them to tell me in advance if I would need to come into the hospital during the week before the operation. I heard nothing. Then I got the same 12 hours' notice of a requirement to go to the hospital for an appointment that the previous reviewer got. When I said I couldn't make it, the hospital suggested I teleport myself to the appt (it was a joke but I didn't really appreciate the humour). At the same time I was told that I'd also be telephoned between 9am and 5pm in 2 days' time. Any normal person with a normal job can't just drop everything at a moment's notice to attend a last-minute hospital appointment or to make themselves available for a phone call. I did not understand why the pre-assessment team couldn't give me information well in advance that I would need to make myself available during the week before the op, rather than dropping it on me last minute, especially since I had asked the question. I found it very stressful not knowing what was going on, and not being able to get information as to what would be happening during the week before the op. At least the hospital staff were exceptional when I actually went in for the op (as I hope they were for the previous reviewer). But the arrogant, service-by-robot attitude of the pre-assessment process has put me right off using this hospital again.

    Visited Don't know on January 2023

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