Longridge Community Hospital
St. Wilfrids Terrace, Longridge, Preston, Lancashire, PR3 3WQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Bloods clinic
Rated 5 stars out of 5
by Anonymous - Posted on 26 June 2024
I read the reviews and expected a nightmare. It was great! Ok there was a queue of about 20 people waiting outside 15 minutes before it opened but we just took a ticket when we entered. In 30 minutes they had already seen about 15 people. I waited less than an hour for a walk in appointment for my bloods. Super fast and the staff were lovely.
Visited Don't know on June 2024
Longridge Community Hospital has not yet replied.
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Review titled Bloods Clinic Waiting Shambles
by Anonymous - Posted on 14 June 2024
There is little point in attempting to attend for a blood test unless you are prepared to wait - outside if it's an 08:30 clinic - at least around 45 minutes until opening time. The receptionist simply gives out tickets until she has used up all of the ones allocated for that day's clinic and everyone else is simply turned away. Even a little reseach suggets that this situation has existed for some considerable time so is highly likely to remain for the forseeable future. I've tried more than once. I won't be trying again.
Visited Don't know on June 2024
Longridge Community Hospital has not yet replied.
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Review titled Terrible reception service
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
On attending the blood clinic I was informed by the receptionist to join the queue. The premise of which I fully expected. On viewing a full waiting room I enquired as to how I was meant to know where I was in the queue, the receptionist was adamant that he would only be putting the tickets out at 1pm, and my place in the queue was down to me remembering who had arrived before me. Without my crystal ball, this is an impossible concept for a functioning professional, not to mention patients who may have any degree of cognitive decline. On the release of the tickets chaos ensued causing distress for a number of elderly patients. Please remove your delusions of grandeur as the ticket holder and allow common sense to prevail, put the tickets on the dispenser before the clinic starts!! I sympathise with vulnerable patients who have to endure this needless stress on a regular basis. I hope some decency prevails.
Visited Don't know on January 2024
Longridge Community Hospital has not yet replied.
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Review titled Blood Clinic Chaos
Rated 1 star out of 5
by Tony Davies - Posted on 11 December 2023
Dangerous method of issuing tickets for the blood test. You have changed the method of selecting the order of being seen again. We used to just collect the tickets. Then we were told to sit in set seats and we went in as the order of sitting. Now we are back to using the ticket machine (I attended on11/12/23.) But the ticket machine had no tickets till 5 mins before start time even though the tickets were available but could not be put in the dispenser till the nurse arrived . So you would have had 23 patients all pushing to get the earlier tickets. Fortunately a helpful gentleman wrote out numbers on pieces of paper so everyone new the order to get the “official” tickets!! There are several ways you could ensure you do not have too many people waiting. This is not one of them.
Visited Don't know on December 2023
Review titled Longridge Community Hospital
Replied on 05 January 2024
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Waiting Times for blood clinic
Rated 2 stars out of 5
by Anonymous - Posted on 05 January 2024
My husband and I both need, at times, the blood clinic. As we are in our late 70's we cannot arrive at a very early time in the mornings, especially in Winter, to queue for the am blood clinics to ensure we get in. When we go to the Monday pm one we feel we have to be there at the latest, 11.45 to ensure we get a number. Improvement is needed on a desperate basis.
Visited Don't know on November 2023
Review titled Longridge Community Hospital
Replied on 08 January 2024
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
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Review titled Blood Clinic needs reorganising.
Rated 2 stars out of 5
by Richard Mark Jones - Posted on 05 April 2023
My surgery want me to have a blood test. The information I was given says the Longridge Blood Clinic is open between 8.45 and 11.30am on a Weds. Today I turned up at 10am to find the clinic is full and to come back another day. This is the third time I have visited well within the published opening times to be turned away. Please move to a simple appointment system rather than this first come first served approach. I'm fortunate I am retired and have a car, but there are others who have to make round trips on the bus, or have to take time off work. The current system is very unsatisfactory.
Visited Don't know on April 2023
Review titled Longridge Community Hospital
Replied on 20 September 2023
Thank you for your feedback, it helps us to understand where things are going well and what could be improved. To look into this further we will need some more information, if you would like to follow this up please contact the PALS and Complaints team on Freephone: 0800 234 6088 or email: pals@lscft.nhs.uk and the team will support you directly.
Provided by Care opinion
Information supplied by Lancashire & South Cumbria NHS Foundation Trust