Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Uncaring and appalling
Rated 1 star out of 5
by Anonymous - Posted on 11 November 2024
I had to bring my son in with extreme abdominal pain, he was in agony. Ambulance quoted 9 hour wait. He was crying in agony for 3 hours alongside people who had come in with a sore throat. I tried to explain the pain he was in to the receptionist and told take paracetamol. This is what the nhs has come to. 3rd world service.
Visited Accident and emergency services on November 2024
Review titled Luton and Dunstable Hospital
Replied on 02 December 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Sensational surgical team for unplanned c-section
Rated 5 stars out of 5
by Lucy Wilsher - Posted on 11 November 2024
You would think that an emergency c-section for the delivery of my son, after a long failed induction process would be stressful and traumatic, however the surgical and maternity team at this hospital were so brilliant that I came out wanting to do it all over again. I enjoyed surgery/and my spinal block anaesthetic which was what I feared the most. In hospital it can be so scary when you don’t understand what’s happening but our surgical team in the delivery suite offered us so much support and information at each step of the journey that we were able to relax and put our full trust in the team to delivery our baby boy safely and keep me safe. The surgery itself couldn’t have gone better, the spinal block I received and was so worried about was painless and administered in such a way that I didn’t feel nervous at all. My baby had a very smooth entry into the world, and my partner had a lovely experience with the surgeons inviting him into the whole process and being careful to guide him around the room so he wouldn’t see what he didn’t want to see. I lost hardly any blood (only 300mls for major surgery) which is incredible, and my recovery so far has been unbelievably smooth, zero complications and I love my new postpartum body. Thank you a million times over to my team, I had a very good experience with you and I’d recommend this hospital to anyone who was to give birth. I only wish I could name all of the surgical team and maternity care team who looked after me in this review to give them full credit. Lots of love, from me my partner and my beautiful new son.
Visited Maternity services on November 2024
Review titled Luton and Dunstable Hospital
Replied on 02 December 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team
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Review titled Parking
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2024
I have never been so stressed about parking in my life. It was so stressful I actually had a panic attack. Never had one before in my life. It was awful. Take the money and don't provide a service. You should be ashamed
Visited Don't know on October 2024
Review titled Luton and Dunstable Hospital
Replied on 02 December 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Great caring staff
Rated 5 stars out of 5
by Ann Sutherland - Posted on 03 October 2024
My mum was in the cardiology ward 16 in Luton and Dunstable hospital. All the staff were caring and helpful and answered all my questions.
Visited Cardiology on September 2024
Review titled Luton and Dunstable Hospital
Replied on 02 December 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled So impressed
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
We attended the Luton and Dunstable today as my son had planned surgery. We were so impressed with every element of the visit. It was a clean, calm environment, really well laid out and organised. Every member of staff was friendly, professional and considerate. Thank you for making a stressful event far less stressful for a very anxious child.
Visited Paediatric Surgery on September 2024
Review titled Luton and Dunstable Hospital
Replied on 02 December 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Excellent service
Rated 5 stars out of 5
by Dr Reeta Jha - Posted on 20 September 2024
I recently had to admit my 93 year old father in the middle of the night for a urinary problem. Starting from the ambulance crew to the accident and emergency professionals on duty ( from health care assistant to the nurses and medical staff were so prompt to help us that increased my respect for NHS even more. My father was promptly transferred to the emergency surgical unit where he was attended by the urology registrar immediately and received effective treatment. The sister in charge and the health care assistant attending to my father were diligent, approachable and professional . In the morning, despite being very busy the urology team did the definitive treatment for him in the one stop ward . My father came home within 24 hours of admission and was so relieved. I am very grateful to all the staff for extra ordinary care .
Visited Urology on September 2024
Review titled Luton and Dunstable Hospital
Replied on 23 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Terrible
by Anonymous - Posted on 03 October 2024
My daughter is currently in 1 of your wards, I wish I could get her transferred. I have never seen such poor levels of care at any hospital anywhere, as at the L&D. She asks for help, only to be told that they are on their rounds, doing handover, or anything other than care for a patient, I have been on the phone, listening, at the time. She was left for over 90 minutes, for pain relief, which was supposed to be given every 2 hrs. She asked for help with her storma, the contents need measuring for output, and was left sitting in the contents, when it leaked over her and her bed. The level of care she is receiving is awful. If they are unable to do the job they are paid for, please transfer her. She has phoned me, in tears, so many times, it’s so heartbreaking to listen to her. I have tried phoning the ward, and waited nearly 50 minutes, without an answer. I even called whilst standing in front of the desk, listening to the phone ringing, and no one would answer it. I’ve now learnt to call the phone at the nurses station, it gets answered. I don’t want special treatment for my daughter, just basic care, and some communication too would be nice, not just turning the call button off, and the door shutting. That said, there are some great members of staff there too,
Visited Don't know on September 2024
Review titled Luton and Dunstable Hospital
Replied on 02 December 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
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Review titled Excellent care
Rated 5 stars out of 5
by Happy - Posted on 13 August 2024
I attended the Same Day Emergency care dept. All I can say is the care I received and the staff were excellent, I wish all services could be this friendly efficient and thorough.
Visited Don't know on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Brilliant technician and reception staff
Rated 5 stars out of 5
by Jenny Eccles - Posted on 23 August 2024
I had my 1st pacemaker check The technician listened carefully answered my questions fully and clearly demonstrated how very good she is at her job She was both patient and very efficient Thank you The ladies in reception were cheerful and helpful as the gave me full details of my next appointment All the ladies we met today in the cardiac centre were an asset to your institution - the technician in particular Thank you Luton and Dunstable ladies in the cardiac centre
Visited Cardiology on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
Thank you to the A&E, and SDEC staff. I was seen on Sunday morning, triaged quickly and then moved to SDEC where they were patient and gave me all the necessary tests. The doctors and nurses were all very nice and I was out of there before lunch, with answers! Thank you :)
Visited Accident and emergency services on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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