Luton and Dunstable Hospital
Lewsey Road, Luton, Bedfordshire, LU4 0DZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Great caring staff
Rated 5 stars out of 5
by Ann Sutherland - Posted on 03 October 2024
My mum was in the cardiology ward 16 in Luton and Dunstable hospital. All the staff were caring and helpful and answered all my questions.
Visited Cardiology on September 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled So impressed
Rated 5 stars out of 5
by Anonymous - Posted on 24 September 2024
We attended the Luton and Dunstable today as my son had planned surgery. We were so impressed with every element of the visit. It was a clean, calm environment, really well laid out and organised. Every member of staff was friendly, professional and considerate. Thank you for making a stressful event far less stressful for a very anxious child.
Visited Paediatric Surgery on September 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Dr Reeta Jha - Posted on 20 September 2024
I recently had to admit my 93 year old father in the middle of the night for a urinary problem. Starting from the ambulance crew to the accident and emergency professionals on duty ( from health care assistant to the nurses and medical staff were so prompt to help us that increased my respect for NHS even more. My father was promptly transferred to the emergency surgical unit where he was attended by the urology registrar immediately and received effective treatment. The sister in charge and the health care assistant attending to my father were diligent, approachable and professional . In the morning, despite being very busy the urology team did the definitive treatment for him in the one stop ward . My father came home within 24 hours of admission and was so relieved. I am very grateful to all the staff for extra ordinary care .
Visited Urology on September 2024
Review titled Luton and Dunstable Hospital
Replied on 23 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Terrible
by Anonymous - Posted on 03 October 2024
My daughter is currently in 1 of your wards, I wish I could get her transferred. I have never seen such poor levels of care at any hospital anywhere, as at the L&D. She asks for help, only to be told that they are on their rounds, doing handover, or anything other than care for a patient, I have been on the phone, listening, at the time. She was left for over 90 minutes, for pain relief, which was supposed to be given every 2 hrs. She asked for help with her storma, the contents need measuring for output, and was left sitting in the contents, when it leaked over her and her bed. The level of care she is receiving is awful. If they are unable to do the job they are paid for, please transfer her. She has phoned me, in tears, so many times, it’s so heartbreaking to listen to her. I have tried phoning the ward, and waited nearly 50 minutes, without an answer. I even called whilst standing in front of the desk, listening to the phone ringing, and no one would answer it. I’ve now learnt to call the phone at the nurses station, it gets answered. I don’t want special treatment for my daughter, just basic care, and some communication too would be nice, not just turning the call button off, and the door shutting. That said, there are some great members of staff there too,
Visited Don't know on September 2024
Luton and Dunstable Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Happy - Posted on 13 August 2024
I attended the Same Day Emergency care dept. All I can say is the care I received and the staff were excellent, I wish all services could be this friendly efficient and thorough.
Visited Don't know on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Brilliant technician and reception staff
Rated 5 stars out of 5
by Jenny Eccles - Posted on 23 August 2024
I had my 1st pacemaker check The technician listened carefully answered my questions fully and clearly demonstrated how very good she is at her job She was both patient and very efficient Thank you The ladies in reception were cheerful and helpful as the gave me full details of my next appointment All the ladies we met today in the cardiac centre were an asset to your institution - the technician in particular Thank you Luton and Dunstable ladies in the cardiac centre
Visited Cardiology on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 12 August 2024
Thank you to the A&E, and SDEC staff. I was seen on Sunday morning, triaged quickly and then moved to SDEC where they were patient and gave me all the necessary tests. The doctors and nurses were all very nice and I was out of there before lunch, with answers! Thank you :)
Visited Accident and emergency services on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Excellent care
Rated 5 stars out of 5
by LCM - Posted on 16 August 2024
Unfortunately I needed the care of a and e then same day emergency care then the day treatment centre over a period of 10 days All depts were caring, professional and efficient
Visited Accident and emergency services on August 2024
Review titled Luton and Dunstable Hospital
Replied on 16 September 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Caring Medical Team
Rated 5 stars out of 5
by Christina M - Posted on 11 July 2024
On the 10 July I visited the Eye Clinic, I also visited SDEC (same day emergency care, 25 June) the care I received was Outstanding! Thank you all so much.
Visited Don't know on July 2024
Review titled Luton and Dunstable Hospital
Replied on 18 July 2024
Dear Patient Thank you for taking the time to leave your feedback. We are pleased your experience has been a positive one and will pass your comments on to department managers and team.
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Review titled Unnecessary long wait times and uncaring staff
by Anonymous - Posted on 08 July 2024
Absolutely shocked at how appalling A&E at L&D was on Friday 5 July. My mum who is 80 recently left L&D hospital after staying for a week and was advised by her GP to go back to hospital as an emergency. We decided to drive rather than wait for an ambulance. We arrived at 3pm and she did not get a bed until 11pm. At all times we were polite but the initial nurse at booking in and the triage nurse in A&E were completely unfriendly to the point of being hostile. We were treated as a problem rather than needing care. My mum was an NHS nurse for 50 years and knows holistic care very well. A simple act of kindness can help the condition of a worried patient. She could barely walk and was told to walk herself down long corridors and then walk to a different area to get bloods done without any offer of help from the triage nurse. We waited for nearly an hour to get bloods done but there didn't seem to be any reason for the wait, the bloods area was empty and staff sitting around. After bloods we were then told to go an wait for a doctor but they didn't tell us where to wait, they just waved their hand and told to us go in a approximate direction. There was no shortage of staff working, staff even had time to enjoy a box of chocolates and chat at the desk of the head nurse. Back in A&E patients were very unwell, one person violently throwing up into a plastic bag and not a single member of staff came to assist in any way. At all times the attitude of staff was "I don't want to know because if I do I have to do something". I don't include ambulance or consultants in this, they were always polite and friendly when we asked for help, the attitude issues seemed to be the nurses. There was one lady nurse, possibly south african, who was very helpful when we asked her for some information, so we were thankful for that. I have already looked up the details of alternative A&E and will try the Lister next time! My mum gave her life to the NHS and its so sad to see how the NHS treats her and what it has become!
Visited Accident and emergency services on July 2024
Review titled Luton and Dunstable Hospital
Replied on 18 July 2024
Dear Patient We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given. We would encourage you to contact our Complaints Department directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.
Information supplied by BEDFORDSHIRE HOSPITALS NHS FOUNDATION TRUST