Macclesfield District General Hospital
Victoria Road, Macclesfield, Cheshire, SK10 3BLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent attention and care
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
We arrived at 03.30 and could not have received better care and attention. We were well looked after from the moment we met the reception staff all the way through the time we were there. staff ensured we were comfortable, had food and drink when we could and kept us upto date at all times. Excellent standard of care, could not fault them particularly with the interruptions from building work and being extremely busy. Fabulous team and onward referral to the surgical team who were equally caring and attentive.
Visited Accident and emergency services on August 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled could not be better
Rated 5 stars out of 5
by DAVID ROSTON - Posted on 11 August 2024
Quick response of ambulance. A/E provided thorough checks of my condition with doctors attendance Resus and Ward 7 Staff friendliness , cleanliness and food was excellent
Visited Accident and emergency services on August 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Please accept our sincere thanks for taking the time to comment on your experiences while being cared for on the ward. It's great to hear you were so pleased with the service provided. I will feed back your comments to the staff concerned and I'm sure it will mean a lot to them.
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Review titled Excellent onward care
Rated 5 stars out of 5
by Anonymous - Posted on 28 August 2024
Having been referred to the surgical team from A&E we continue to be very impressed with the care and attention to detail/symptoms. The team were extremely busy but that did not stop them keeping us up to date with timings of scans and subsequent reports. Following the scans it would have been easy to say all was well and we could be discharged but the team took the time to explain all the findings and make sure we were happy. Delighted with the care by all the hospital staff and surgical team under such busy and difficult times. Huge admiration for the standards of care.
Visited General Surgery on August 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Fantastic service
Rated 5 stars out of 5
by Hannah D - Posted on 04 July 2024
I went to A&E yesterday (3rd July) and was rushed into a room due to chest pain. I had wonderful doctors and nurses, I felt at ease and we joked too - they really reassured me that I was in good hands. I hope I'm never back there for obvious reasons but I know I'd be in great hands if I did
Visited Accident and emergency services on July 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled MIsmanaged
Rated 3 stars out of 5
by Alison Cartwright - Posted on 16 July 2024
As always the staff are all clearly overworked but nonetheless lovely so this is not a criticism of them or the treatment I ultimately received. I checked in with what was (even to me) a fairly obvious minor fracture of my foot-quickly triaged at around 11.15pm at which time there were very few patients in that area. I fully expected to wait and fully appreciated there were far more urgent cases in the Resus department so after 6 1/2 hours of zero communication was told there was more going on behind the scenes which seemed a stock answer without checking but which I fully accepted. Not until the shift change when a new staff member pointed to my swollen foot and asked if I'd been x-rayed or seen a Dr did I realise I'd just been forgotten and after that was x-rayed, diagnosed with a small bone fracture in my foot, given advice and fitted with a boot - discharged about 8am with lots of apologies about the unnecessary wait. As with other reviews there are no tea/coffee facilities and only crisps/chocolate and fizzy drinks or water. It seemed to me that there was absolutely no communication or proper system even between staff on duty with notes being almost shuffled the whole time I sat there observing. At one point it was suggested I needed blood tests and a cannula, pointless and thankfully it also got forgotten. I think most rational people are respectful and understanding of all the staff; we saw others being less than polite which is wholly unacceptable. However, it would seem that simple ailments ( my own included) could be swiftly dealt with by a qualified nurse practitioner to alleviate the wait and so avoid confrontation. One patient attended for a tetanus after being directed via 111 which would take 10/15 minutes to sort and yet, like us all, he had to wait for hours (not as many as me I might add) In short zero communication, made to feel awkward for simply asking for an update after 6 hours, poor food/drink options and quite frankly a text feedback which then rejects your reply then says thanks for your feedback when its not been sent just beggars belief. We are all aware of the struggles in the NHS, all aware of delays but just feel some of the heat could be taken off by having one person responsible for coordinating on every shift and that seemed non existent meaning a waiting room of tired (some very unwell) patients with most trying really hard not to be impatient - myself include hence my wait! I hope you accept my feedback as it's intended - your staff are all lovely so this doesn't reflect on them doing what I imagine is often a thankless job which with simple changes could be improved.
Visited Accident and emergency services on July 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Brilliant!
Rated 5 stars out of 5
by David Scott - Posted on 29 June 2024
Unexpected visit to Macclesfield DGH A&E department on Friday. Can't praise the staff highly enough for the care they provided. From Reception through Triage and straight into a cubicle, everyone was friendly and welcoming. Clear updates provided on progress and constant checking up on condition. We take the NHS for granted until we need it. I was struck by the mixture of nationalities amongst the staff with at least 75% of the Nurses, Doctors etc from overseas and it brought home to me just how we depend on so many people not native to our country to look after us. Beware those who say we don't need these people and also those who have denied proper funding for the NHS over so many years.
Visited Accident and emergency services on June 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Above and beyond
Rated 5 stars out of 5
by Lisa Squires - Posted on 18 June 2024
Took my elderly mother for an Ultrasound. Mum has dementia, poor mobility and a host of other issues. Staff were kind, explained the process in a simple and slow manner and showed respect to a frightened lady who wasn't sure what was happening. The parking attendant was brilliant assisting me to manoeuvre mum into the car within a confined space with the added pressure of a car waiting for the space. Thank you for making what could have been a stressful time, less stressful
Visited Don't know on June 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled Very caring
Rated 3 stars out of 5
by Hels - Posted on 15 June 2024
AnE overwhelmed with patients and no space. Awful conditions for staff! However, they were fabulous with me, I had literally just had chemo and needed an ankle X-ray to check an injury I had just done pre-chemo. Due to these circumstances they whisked me through, kept me away from others as much as possible (infection risk), and were just so understanding and kind and caring. My apologies to other patients, and my grateful thanks to the wonderful staff.
Visited Accident and emergency services on June 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. We will pass your comments on to the department concerned and I am sure your feedback will be very well received by our staff. Thank you once again.
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Review titled 12 hour wait A@E !
Rated 4 stars out of 5
by Man Browning - Posted on 24 May 2024
Entered A@E at 20.45 and didn't get home till 08.30am! Short staffed and when more emergency cases came in the wait got longer. No body came to apologise or re- assure patients. No tea or biscuits offered untill we asked. Had to keep asking reception staff. Quite a few mental health patients wondering around.
Visited Accident and emergency services on May 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
We were very disappointed and sorry to read your comments. Please contact the Customer Care Team to discuss this matter further and they will be more than happy to assist you. They can be contacted on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net. The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
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Review titled Good care
Rated 4 stars out of 5
by C Smith - Posted on 16 May 2024
The waiting times are obscene and at night there is not enough facilities to obtain food only crisp etc which is useless there should be sandwich dispensers. Its not the staffs fault but better information needs providing to patients to know what's going on I was sat for hours and nobody told me any results until I was forceful.
Visited Accident and emergency services on May 2024
Review titled Macclesfield District General Hospital
Replied on 07 October 2024
Thank you for taking the time to post your comments concerning your care at Macclesfield Hospital. If you would like to discuss the aspects of your experience that you were less happy with, please feel free to contact our Customer Care Team on 01625 661449 or e-mail on ecn-tr.CustomerCareService@nhs.net The trust aims to continually improve the quality of services we provide and your feedback is key to achieving this.
Information supplied by East Cheshire NHS Trust