Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Kind, caring nurse
Rated 5 stars out of 5
by Mrs J Nye - Posted on 16 December 2024
I visited the hospital on Fri 13th Dec 2024 at 1.30p.m for a mammogram, a year after my operation, I found the lady in charge of it to be exceptional, so professional in every way. She wheeled me from the waiting area to the room, she then proceeded with the mammogram in a most kind and caring way, totally put me at ease, all in a friendly manner before taking me back to the waiting area where my relative was.
Visited Breast cancer services on December 2024
Review titled Maidstone Hospital
Replied on 17 December 2024
Dear Mrs Nye Thank you for taking the time to leave your review. It was lovely to read that you found lady in charge to be exceptional, professional and friendly when you attended for your mammogram. I will share you feedback with the management team to pass onto the staff member who I know will appreciate such kind words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960 mtw-tr.palsoffice@nhs.net
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Review titled Excellent staff 5 star rating for new unit
Rated 5 stars out of 5
by Andrew Taylor - Posted on 27 November 2024
Had a partial replacement knee consultants and theatre staff brilliant. Talked me through it thoroughly and with good humour I felt at ease.
Visited Orthopaedics on November 2024
Review titled Maidstone Hospital
Replied on 03 December 2024
Dear Andrew Thank you for your feedback. It was lovely to read that the consultants and theatre staff were brilliant when you underwent your partial knee replacement and made you feel at ease with their humour. I will have great pleasure in forwarding this onto the teams involved and I know will appreciate your kind words. Wishing you a speedy recovery. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Worst experience
Rated 1 star out of 5
by Oommen - Posted on 23 November 2024
visited the newly built kmoc theatres, on a chilly day, found temperatures very chilly inside the rooms. a waste of our tax money to the nhs. newly built kmoc theatres a waste of money as the estate team couldn't manage and control the ahu temperature. the director. associate director and the whole estate team should be sacked from work as they don't know there job and how to manage the theater ahu
Visited Orthopaedics on November 2024
Review titled Maidstone Hospital
Replied on 25 November 2024
Dear patient Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled It was a waste of time to turn up for surgery
Rated 3 stars out of 5
by Anonymous - Posted on 27 November 2024
I wasn't happy with it and it was going well and got talk my surgery wasn't going a head and it made me feel cheesy off.i feel like said I don't want done now
Visited Don't know on November 2024
Review titled Maidstone Hospital
Replied on 03 December 2024
Dear patient Thank you for taking time to share your feedback. I was sorry to read that your surgery was cancelled and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great service
Rated 5 stars out of 5
by Sheila - Posted on 10 October 2024
Attended to promptly with care and respect at A/e tho I was in there for over 9hours the dr attending me was not happy until he found the reason for my visit thank you nhs
Visited Accident and emergency services on October 2024
Review titled Maidstone Hospital
Replied on 11 October 2024
Dear Sheila Thank you for taking time to submit your review. I am pleased to read that despite your long wait you were attended to with care and respect. I will share this feedback with the ED management team who I know will appreciate your kind feedback. Kind regards Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Not seen at appt time
Rated 1 star out of 5
by Anonymous - Posted on 24 October 2024
I arrived at Maidstone hospital very early for my appt which was for 09 45 sat until 10 30am before walking out l hadn't eaten since 12pm the day before no fluids since 7am that day ridiculous for them to expect a 75 yr old to except these conditions l travelled over 30 miles for this appt l will never go to Maidstone hospital again
Visited Urology on October 2024
Review titled Maidstone Hospital
Replied on 25 October 2024
Dear patient Thank you for taking the time to provide us with feedback on your recent experience. I am sorry to learn of the concerns you raise and would kindly request that you contact the PALS Team using the contact information provided below in order that we may discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Thank you
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2024
Despite some mistakes in my initial diagnosis ( from 111) I had excellent care, not 111 faults just a communication issue. I was looked after very well and feel extremely lucky that Maidstone is my local hospital . Have been admitted to Medway before, never ever again!.thanks to Drs and nurses, especially tomy nurse in cdu who was amazing
Visited Accident and emergency services on October 2024
Review titled Maidstone Hospital
Replied on 04 November 2024
Dear patient Thank you for taking the time to leave your review. I was pleased to read that you were looked after very well by all the staff. Rest assured I will pass this onto the management team for them to share with the staff who I know will appreciate your kind words. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Highly recommended
Rated 5 stars out of 5
by Gill Lane - Posted on 05 October 2024
Excellent service from start to finish from all staff at the day unit for my gallbladder removal. I was very impressed with their competence, kindness and listening skills. I highly recommend them and special thanks to the anaesthetist who spent time addressing my concerns sympathetically and with reassurance together with the post surgery nurse who was on the ball immediately spotting my pain before I could vocalise it. And obviously to the surgeon who successfully removed my gallbladder using keyhole surgery. I felt safe and well looked after throughout the whole day. How refreshing to have such a positive experience with a good outcome as opposed to surgery experiences I have had under a different Trust.
Visited General Surgery on October 2024
Review titled Maidstone Hospital
Replied on 07 October 2024
Dear Gill Thankyou for taking the time to leave your review. It was lovely to read that you were impressed with the competence and kindness shown by the staff and your gallbladder was successfully removed using keyhole surgery. I will share you review with the teams involved in your care who I know will appreciate you taking the time to leave this kind review. Wishing you a speedy recovery. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Receptionist staff and welcome staff
Rated 1 star out of 5
by Sid - Posted on 22 August 2024
Very rude staff member at welcome station I was told to wait outside the blood test room to have a blood test then I was accused of ear wigging at peoples conversations which I wasn't how dare people throw accusations at people with no proof made me feel very uncomfortable and went I was calling ed for blood tests reception staff were laughing behind my back very unprofessional and a disgrace to the NHS not the first time I've had problems with Maidstone hospital staff the worst hospital I've been in
Visited Accident and emergency services on August 2024
Review titled Maidstone Hospital
Replied on 23 August 2024
Dear Sid Thank you for taking the time to provide the Trust with a review of your recent patient experience and I am sorry to read of the concerns you have raised. Please do not hesitate to contact the PALS team using the contact details below so that we may assist you further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Eloge
Rated 5 stars out of 5
by DOMENICO CAMARDA - Posted on 27 August 2024
I went to A&E in Mainstone as I couldn’t see out of my eye. quickly went through the triage. Immediately I had a CT scan in the brain where they found bleeding. As the blood stain was only 2.5cm and not increasing, they decided to keep me in Maidstone. After three days I was discharged. I’d like to thank all the staff in A and E. In the ward I saw consultants, doctors, nurses and occupation therapists. They were very efficient and caring. The nurses couldn’t do more for me.
Visited Stroke on August 2024
Review titled Maidstone Hospital
Replied on 30 August 2024
Dear Mr Camarda Thankyou for taking the time to provide a review regarding your recent experience both in our ED (Emergency Department) and in the ward. I was pleased to read that all staff were very efficient and caring and the nurses could not do more for you. I shall have pleasure in sharing your kind works with the teams in both ED and the ward who I am sure will appreciate such kind feedback. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust