Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Receptionist staff and welcome staff
Rated 1 star out of 5
by Sid - Posted on 22 August 2024
Very rude staff member at welcome station I was told to wait outside the blood test room to have a blood test then I was accused of ear wigging at peoples conversations which I wasn't how dare people throw accusations at people with no proof made me feel very uncomfortable and went I was calling ed for blood tests reception staff were laughing behind my back very unprofessional and a disgrace to the NHS not the first time I've had problems with Maidstone hospital staff the worst hospital I've been in
Visited Accident and emergency services on August 2024
Review titled Maidstone Hospital
Replied on 23 August 2024
Dear Sid Thank you for taking the time to provide the Trust with a review of your recent patient experience and I am sorry to read of the concerns you have raised. Please do not hesitate to contact the PALS team using the contact details below so that we may assist you further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Eloge
Rated 5 stars out of 5
by DOMENICO CAMARDA - Posted on 27 August 2024
I went to A&E in Mainstone as I couldn’t see out of my eye. quickly went through the triage. Immediately I had a CT scan in the brain where they found bleeding. As the blood stain was only 2.5cm and not increasing, they decided to keep me in Maidstone. After three days I was discharged. I’d like to thank all the staff in A and E. In the ward I saw consultants, doctors, nurses and occupation therapists. They were very efficient and caring. The nurses couldn’t do more for me.
Visited Stroke on August 2024
Review titled Maidstone Hospital
Replied on 30 August 2024
Dear Mr Camarda Thankyou for taking the time to provide a review regarding your recent experience both in our ED (Emergency Department) and in the ward. I was pleased to read that all staff were very efficient and caring and the nurses could not do more for you. I shall have pleasure in sharing your kind works with the teams in both ED and the ward who I am sure will appreciate such kind feedback. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great experience
Rated 5 stars out of 5
by Jill Edwards - Posted on 24 July 2024
I attended the Peggy Wood breast care clinic yesterday after receiving a follow up letter after a routine mammogram. The whole experience was excellent with professional and friendly staff. Please pass on my thanks to the whole team
Visited Breast cancer services on July 2024
Review titled Maidstone Hospital
Replied on 25 July 2024
Dear Jill Thank you for taking the time to share your feedback regarding your recent experience when attending the Peggy Wood breast care clinic. I was please to read that the whole experience was excellent and the staff were both professional and friendly. I will forward your review to the management team for the unit who I know will appreciate and share with the whole team. Best wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care and kindness
Rated 5 stars out of 5
by kathy Selling - Posted on 06 August 2024
I had steroid pain injections in my back after months of chronic pain and was very nervous of having the procedure done, the patience kindness and care from all staff was amazing with the Dr being the biggest star. Throughout the time I have been under the chronic pain team I have felt so supported by a team who have understood what impact pain has on your life, to say without that support I would of struggled even more would be an understatement. Thank you for making my life more bearable.
Visited Pain Management on July 2024
Review titled Maidstone Hospital
Replied on 12 August 2024
Dear Ms Selling Thank you for taking the time to share your review of the chronic pain service. It was nice to read that although you were nervous about having the steroid pain injections the care and kindness you received from the doctor and staff helped you feel supported which I am sure helped. I wish you all the best in the future. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled More than 6 hours waiting time
Rated 1 star out of 5
by Debo - Posted on 07 June 2024
To be honest the staff are professional but the waiting time is not good. We have waited for 6 hours and was told have another up to 3 hour to see the doc who will review results of the test hours it will be
Visited Accident and emergency services on June 2024
Review titled Maidstone Hospital
Replied on 10 June 2024
Dear Debo Thank you for taking the time to provide us with feedback on your recent experience. I was sorry to learn you experienced a long waiting time would kindly request that you contact the PALS Team using the contact information provided below in order that we may look into and discuss your concerns further. Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Great care
Rated 5 stars out of 5
by Roxana - Posted on 07 June 2024
Been given interscalene nerve block, the procedure was painful however the team from chronic pain unit treated me with great care and respect!
Visited Pain Management on June 2024
Review titled Maidstone Hospital
Replied on 10 June 2024
Dear Roxana Thank you for taking the time to share your feedback with us about the chronic pain unit. I was pleased to read you were treated with care and respect and I will have great pleasure at sharing your kind words with the staff who I know will appreciate them. Best wishes Kindest Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent service
Rated 5 stars out of 5
by Penny - Posted on 14 June 2024
I attended a follow up appointment at the Breast Care Unit this morning, after a routine screening. It was fast, efficient, informative and friendly - thank you so much.
Visited Breast cancer services on June 2024
Review titled Maidstone Hospital
Replied on 17 June 2024
Dear Penny Thank you for sharing such lovely feedback following your appointment at the Breast Care Unit. I was pleased to read the screening was fast, efficient and the staff were informative and friendly and I will have pleasure sharing you kind words with the team on the unit. Best wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent practice
Rated 5 stars out of 5
by Wendy Massey - Posted on 16 June 2024
I’d like to say a sincere Thank You to all the kind and caring staff in A and E yesterday (15/6/24). Also a special thank you to the Dr who helped me - an outstanding person and member of your staff. I wasn’t able to put his name unfortunately.
Visited Accident and emergency services on June 2024
Review titled Maidstone Hospital
Replied on 17 June 2024
Dear Wendy Thank you for taking the time to shared your feedback following your attendance in the Emergency Department (ED) on Saturday. It is wonderful to receive these kinds words and that you found all staff to be kind and caring. I will forward this today to the ED Management team to share with the Dr and staff who I know will appreciate your kind words. Regards, Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Excellent care and treatment
Rated 5 stars out of 5
by Hayley - Posted on 27 May 2024
I self presented at Maidstone Hospital after having a random coughing episode where I coughed up quite a bit of blood and then couldn’t breathe properly. From the moment I arrived, every member of staff did their absolute best to look after me and treat me as quickly and efficiently as possible. I feel very grateful to have been looked after so well. Thank you.
Visited Accident and emergency services on May 2024
Review titled Maidstone Hospital
Replied on 30 May 2024
Dear Hayley, Thank you for taking the time to leave a review of the efficient service you received from the Emergency Department at the Maidstone Hospital and I hope you are now feeling better. We shall have pleasure in sharing your review with the team today. With best wishes, Lianne PALS Team Leader Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
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Review titled Fantastic care
Rated 5 stars out of 5
by Maria giles - Posted on 05 June 2024
I came into cornwallis ward for a total hysterectomy.I would just like to thank all doctors .nurses.and the(anaethetists )who were great at helping my anxiety.nurses on the ward are kind and caring and quick to answer nurse call.Thankyou also to the cleaners that keep it lovely and clean.Everyone is very respectful.The food sustains you but i do wish hospitals would go back to cooking fresh food for patients
Visited Urology on May 2024
Review titled Maidstone Hospital
Replied on 05 June 2024
Dear Maria Thank you for submitting you review following your hysterectomy thanking all staff involved in your care. It is wonderful to receive such great feedback and rest assured I have today passed this onto the management team who I know will have great pleasure in sharing this with the teams. I wish you well in your recovery. Best Wishes Sylvia PALS Officer Maidstone & Tunbridge Wells NHS Trust 01622 224960/01892 638953 mtw-tr.palsoffice@nhs.net
Information supplied by Maidstone and Tunbridge Wells NHS Trust