Maidstone Hospital
Hermitage Lane, Maidstone, Kent, ME16 9QQContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Colin johnson - Posted on 10 February 2023
I attended the chronic pain clinic today to have injections for severe back pain. All members of staff were extremely helpful and professional.
Visited Pain Management on February 2023
Review titled Maidstone Hospital
Replied on 13 February 2023
Dear Mr Johnson Thank you for taking the time to submit your feedback about the service, care and treatment you received when attending the Pain Clinic at Maidstone Hospital. Staff always appreciate receiving such kind words and praise for their efforts, so please be assured that your feedback has been passed to the management team so that it can be cascaded to all staff within the clinic. Thank you again for your time and interest. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Removal of Uretic stent.
Rated 1 star out of 5
by Jason Hassell - Posted on 07 March 2023
after falling sick in australia and having a operation to insert an uretic stent to relief pain for kidney stone as an emergency. my follow up treatment or lack of it in uk has been diabolical. I visited my gp immediately upon arrival to uk and since have visited maidstone a&e on 2 occasions in 1 week with complications to my condition. my last visit after 10 hrs in a&e I had a ct scan to be told the stone had passed and I would have the procedure to remove the stent and discuss the treatment for another stone within 3 weeks from the duty urologist. I have called this department twice in the last week with no positive outcome. last week I was told I was not in the system and after calling today I was found and to be told that no notes from my a&e visit 12 days ago had been written up and that the urologist had no right to inform me I would have the procedure to remove this within 3 weeks. when challenged today admin clerk had no answer nor able to advise. I have been in a lot of pain and frankly been let down by the system. I have paid into for over 35 years for what?? I seriously hope I do not have any complications from this event. shame on you maidstone and tunbridge well nhs trust.
Visited Urology on February 2023
Review titled Maidstone Hospital
Replied on 09 March 2023
Dear Mr Hassell Further to your comments, I am sorry to learn of your experience when contacting Maidstone Hospital recently. I would be grateful if you could contact the Patient Advice Liaison Team on the numbers / email provided below, so that we can discuss further. Once again I am sorry for your experience and look forward to speaking with you shortly. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Excellent experience
Rated 5 stars out of 5
by Sue Collins - Posted on 27 February 2023
From assessment to procedure to discharge I could not fault my treatment. Nurses, specialists & support staff amazing. Everyone so considerate, reassuring and professional.
Visited Gynaecology on February 2023
Review titled Maidstone Hospital
Replied on 01 March 2023
Dear Ms Collins Thank you for taking the time to submit your feedback regarding your recent experience at Maidstone Hospital. I am pleased to learn that you felt all staff were considerate, professional and made you feel reassured. Staff always appreciate receiving such kind words and feedback, so if possible I would be grateful if you could let the PALS team know which Department / Ward you were treated on, so that we can ensure your message reaches the relevant staff. In the meantime I thank you again for your time and interest and do hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The best hospital by far!
Rated 5 stars out of 5
by Anonymous - Posted on 20 January 2023
I went to a&e last night, I was treated promptly and with the utmost respect and sympathy. I had a lovely doctor who genuinely wanted to help me and did everything he could to ease my pain and make me feel comfortable. I was given appropriate pain relief and rather than just sending me home like most hospitals do, he arranged a plan for me to go to be double checked at a different hospital. The staff were so friendly and offered me drinks and sandwiches, nothing was too much trouble for them. We are very lucky to have Maidstone hospital and all of the kind caring staff within it; they work extremely hard!
Visited Accident and emergency services on January 2023
Review titled Maidstone Hospital
Replied on 26 January 2023
Dear Sir / Madam Thank you for taking the time to submit your feedback regarding your experience when attending Maidstone Hospital Emergency Department. Though I am very sorry that you were unwell and had to attend the Emergency Department, I am very pleased that felt so looked after, and pain managed and made to feel comfortable. Staff always appreciate receiving such kind words and praise for their hard work and dedication, so please be assured that I will pass your feedback to the management team so that it can be shared amongst all staff. I thank you again for your time and interest and do sincerely hope that you have made a full and speedy recovery. Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01622 224960 01892 632953 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Very poor
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Appointment was almost 1 and a half hours late with no explanation. Nurse and doctor were rude , unhelpful and brutal. No numbing gel was offered for the procedure although the NHS website said there should be. My husband, who had the proceedure, has been left in considerable pain. I've never left a bad review for a hospital as my experience has always been good but today's experience was truly awful.
Visited Urology on December 2022
Review titled Maidstone Hospital
Replied on 20 December 2022
Dear Madam Thank you for your email and I am very sorry to learn of your husband's experience when attending Maidstone Hospital recently. Can I please suggest that you contact the PALS office via the details below so that we discuss further. I so sincerely apologise for your experience but do hope that your husband is no longer in pain and is making a speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Great Care
Rated 5 stars out of 5
by Leslie Hill - Posted on 21 November 2022
From arriving on Sunday 20th at 19 -15 to leaving at 10-00pm my partner was treated with the most care and dignity you could expect. The Triage was conducted in a professional manner and everything explained. The wait to see the Doctor was roughly just over the hour. Although busy he gave her the time to listen to what she had to say and then examined her and gave his diagnosis. He then produced the Antibiotics required to remedy the problem. We left feeling confident that we had been looked after 100%. Thank you Maidstone A&E you are all a credit to your profession.
Visited Accident and emergency services on November 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Mr Hill Thank you for taking the time to submit your feedback regarding your partner's recent experience when attending Maidstone Hospital Emergency Department. Staff always appreciate receiving such kind words and praise, so please be assured I will pass your feedback to the Emergency Department Management Team so that it can be shared. I thank you again for your time and interest and do sincerely hope that your partner has now made a full and speedy recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust Telephone: Maidstone - 01622 224960 / Tunbridge Wells - 01892 632953 Email: mtw-tr.palsoffice@nhs.net
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Review titled Brilliant care
Rated 5 stars out of 5
by Dr Philippa Smith - Posted on 18 November 2022
My mother was admitted to mercer ward. The care has been outstanding; nurses are professional, thoughtful and caring. Doctors are also excellent and have kept me up to date. They have ensured that my mother remains comfortable, for which I am eternally grateful.
Visited Geriatric Medicine on November 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Dr Smith Thank you for taking the time to submit your recent feedback on the nurses from Mercer Ward caring for your mother recently. Staff always appreciate receiving such kind words and praise, so please be assured that I will pass your feedback to the Ward Management Team so that it can be shared amongst staff. Thank you again for your time and interest. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Standards of care are amazing
Rated 5 stars out of 5
by Mr Nicholas J Coker - Posted on 06 October 2022
After getting a metal fragment in my eye and presenting to A&E I was informed I'd have an hour and a half hour wait for triage before being seen in approx 5 hours. I was seen in 50 minutes, which was good and sent to minors. Given the option of waiting 8 hours to be seen or returning the following day I opted for an appointment. Due to unforseen circumstances my lift fell through for the following morning. I phoned to notify the dept and the staff were great and scheduled an appointment for me a few hours later. Once I arrived I was in, fixed and out again in less than 15 minutes. The staff were great with steady needle hands! My only criticism is that there were obviously long waiting lists and it seemed the staff were stretched too thin and need more support.
Visited Don't know on October 2022
Review titled Maidstone Hospital
Replied on 07 December 2022
Dear Mr Coker Thank you for your email and I am sorry to learn that unfortunately you recently injured your eye which required treatment at Maidstone Hospital Emergency Department. I thank you also for taking the time to submit your feedback on your experience which I will now pass to the Emergency Department and Minors Department Leads so that it can be shared amongst the Team. Please note that staff always appreciate receiving such praise, so I thank you for your time and consideration. I do hope that you have now made a full recovery. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled The treatment was exemplary
Rated 5 stars out of 5
by Derek - Posted on 27 October 2022
I was admitted on Wednesday to the ccu after two cardiac arrests, one at home and one at the hospital. I had a range of tests, including chest X-rays, ecg's and an Echocardiogram. My problem was quickly identified as Bradycardia (A very slow heart rate) Thursday I was fitted with a Pacemaker and Friday I was home. I received the utmost care and empathy from all staff, from the Cardiologists, Nurses, Auxiliraries and the Cleaners. I simply cannot praise the hospital and staff for everything they did for me ... without the due care and attention I received I would not be here today. Thank you from myself and my family, bless you all. Derek
Visited Cardiology on October 2022
Review titled Maidstone Hospital
Replied on 08 December 2022
Dear Derek Thank you for your kind words and praise for the staff that cared for you whilst admitted to the Coronary Care Unit at Maidstone Hospital recently. Staff always appreciate receiving such kinds words and praise so please be assured that I will forward your feedback to the management team, so that it can be shared amongst all staff. Thank you again for your time and I do sincerely hope that you continue to stay well. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
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Review titled Rapid Access after 8hour wait
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
Refered 'urgently' with a retinal tear and hemorrhage on right eye. Rapid access clinic called the same day with early appointment for surgery the following morning. Needless to say I am very anxious. Drops inserted to dilate pupils. Waited to be told staff member off sick so I'm pushed back to 2.15pm. Dilation worn off so another dose of drops inserted ready for my 2.15pm slot. Consultant calls me in at 2.35pm to say he is too busy and needs to see to the general eye clinic patients before ME. The majority of patients sitting around me arrive way after I have but get seen. My choice was either wait until end of clinic for my laser photocoagulation surgery or come back the next day. I had already had a sleepless night before this scheduled appointment so was definitely wanting to get this over with today!!! By 5pm I'm a tearful anxious mess. The Consultant inserted more drops and numbing drops but within 2 mins the surgery started. Awful sharp pains and I almost passed out. The worst experience ever. Advised to go home and rest for a few days. The summary of my day...I was made to wait from 9am to 5pm for a 10minute procedure. Totally unexceptable treatment. Was a horrible experience and has really affected me mentally.
Visited Ophthalmology on October 2022
Review titled Maidstone Hospital
Replied on 14 December 2022
Dear Patient, Thank you for taking the time to submit your feedback on your recent experience when attending Maidstone Hospital Rapid Access Eye Clinic and I am so sorry to learn of your experience. Can I please suggest that you contact PALS to discuss this further, however in the interim please be assured that I have passed your feedback to the Ophthalmology Management Team so that it can be discussed amongst staff and used as a learning tool to enhance future patient experience. Once again I am so sorry for your experience but do sincerely hope that you have now made a full recovery both physically and mentally. With regards Jane Williamson PALS Officer MTW Governance Team Maidstone & Tunbridge Wells NHS Trust 01892 632953/01622 224960 Email: mtw-tr.palsoffice@nhs.net Website: www.mtw.nhs.uk
Information supplied by Maidstone and Tunbridge Wells NHS Trust