Manchester Royal Infirmary
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Manchester Royal Infirmary.
Reviews
-
Review titled First class hospital experience
by hadarxb59 - Posted on 25 January 2023
I had an appointment today at Manchester Royal infirmary MRI x ray dept. I turned up about 30 mins before my timed appointment and booked in quickly and without delay. Advised to sit in waiting room and within 10 minutes was met by nurse who took me through to X Ray area. She explained that as I was early there was a catch up but she hoped I would be seen soon. Within another 5 minutes met by another staff member who took me into the scanning area. He provided me with a locker and explained the procedures that would take place. After another 5 minutes shown into scanning room. I was met by two wonderful nurses who explained in full about the scan and what would happen explained noises would happen and basically calmed and reassured me. After 20 minutes the scan finished and nurses thanked me for my attendance. I would just like to say from start to finish the procedures help and assistance were first class and I have nothing but wholesale praise for my experience. ( Oh by the way the music played on the headphones were first class.) Thank you
Visited January 2023
Provided by Care opinion
Review titled Manchester Royal Infirmary
Replied on 31 January 2023
Thank you for taking the time to share your positive feedback on the NHS website regarding the care you received at Radiology, MRI. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. We are pleased you were seen in a timely manner and that all stages of the procedure were explained fully by members of the team. We will pass your comments onto the Head of Nursing to share with the team. Kind Regards, The Patient Experience Team.
-
Review titled 3 1/2 year wait for operation
Rated 1 star out of 5
by Simon East - Posted on 20 December 2022
Why have I waited 3 1/2 year for a incisional hernia repair…. On my 3rd consultant. Even put a complaint in about lack of communication… heard nothing.
Visited Don't know on December 2022
Review titled Manchester Royal Infirmary
Replied on 20 June 2023
Thank you for taking the time to share your comments. We were sorry to learn of your unsatisfactory experience / wait for your procedure. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that on this occasion this fell below your expectations. Please be assured we have escalated to the team concerned, as we take patients’ and service-users’ comments very seriously. I understand that your radiology procedure has now been booked for 15th June 2023 and your surgery is scheduled to take place on 18th July 2023. Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686 or email pals@mft.nhs.uk, quoting reference PO22/0148, and that you have been advised to do so via NHS Website, and they will do their best to address your concerns.
Provided by Care opinion
-
Review titled Owful
Rated 1 star out of 5
by Anonymous - Posted on 11 December 2022
I'm in the hospital right now, my son shivering because of the high temperature and has bad stomach pain and no one cares about him. I spoke to the nurse she told me everyone is sick there and want to see the doctor not only you, then she told me to go and speak to any doctor who sitting in the doctor's room, I spoke to a "doctor", angrily he asked about my son name and told me you should not speak to me you should speak to the nurse and she can tell me I told him the nurse advised me to speak to you, but he also said go and tell her to come and tell me. It's look like the problem is, who are allowed to speak to him, not my son's illness?
Visited Accident and emergency services on December 2022
Review titled Manchester Royal Infirmary
Replied on 22 December 2022
Thank you for comments following your visit to the Emergency Department (ED) at MRI, we are very sorry to hear that your attendance did not meet the high standards that are expected for our patients. Please accept our apologies for the long waiting time and the communication issues you encountered. At present, MRI, like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service (including same/next day Urgent Treatment Centre appointments, Same Day Emergency Care and Patient Initiated Follow Up) at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. We would also like to assure you that the emergency department is currently undergoing a £45 million redevelopment project to improve the facilities for its patients and staff, which will address some of the concerns you raise. Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0139.
-
Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 09 January 2023
Brought my husband into A E early December seen quickly and sent to vascular centre .Had angioplasty which was successful Then everything went wrong infection after infection now in isolation ward staffing is appalling . My husband has now had a stroke and now has a chest infection communication with staff and doctors is dreadful.
Visited Don't know on December 2022
Review titled Manchester Royal Infirmary
Replied on 17 January 2023
Thank you for taking the time to share your comments. We were sorry to learn of your unsatisfactory experience within our ward. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we did not achieve it for you on this occasion. Your comments have been sent to the senior nursing team and medical team and has been discussed at their team meeting. Please feel free to contact the ward managers directly to address your concerns. Alternatively, if you wish to contact our PALS service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540008, we will be happy to provide a personalised response to you.
-
Review titled Extremely poor care. Stay away.
Rated 1 star out of 5
by Anonymous - Posted on 02 January 2023
My elderly frail mother is currently an in patient. Terrible experience on the wards.. Unsafe. Basic care needs not being met unless I keep on asking for them to be met. No communication between staff & family. Poor treatment including medical. Ward doctors are refusing to consult her relevant long standing out patients consultants about her conditions & best way forward in her care plan. This is having a negative affect on her health. I am deeply concerned, but no one is listening. Ego is getting in their way. No one knows it all. I have no more faith in the MRI.
Visited Don't know on December 2022
Review titled Manchester Royal Infirmary
Replied on 24 January 2023
Thank you for comments regarding your mother’s experience at MRI, we are very sorry to hear that the care she has been given does not meet the high standards that are expected for our patients. Please accept our apologies for the negative experience and poor communication. It isn’t clear which ward you are referring to in your concerns. We would like to reassure you as a Trust, we put our patients first and strive to deliver the highest quality of care and good communication. We do appreciate your feedback and aim to learn from it. As you have provided your feedback anonymously, we are unable to investigate whether you received the appropriate care. If you would like us to look into this further, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/01540009.
-
Review titled Excellent Experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
My mum attended the Dept. of Nuclear Medicine today (15/12) for a scan . She was extremely nervous however she said the whole experience was excellent. She was seen on time and was very well looked after by Pa & Cl. My auntie escorted her and she was kept well informed of what was happening. The admin. team pre-procedure were also very helpful and professional giving all the information that she needed by phone i,n light of the postal strikes.. The only criticism I would give is that I called ahead and spoke to Patient Advice and Liaison Service staff to check if there were volunteers at main reception to act as guides, or to take people to the correct dept. I was assured that there were but unfortunately there were none there and the dept. was some distance from main reception for her to walk - luckily she had allowed plenty of time to get to her appointment. Thank you.
Visited Don't know on December 2022
Review titled Manchester Royal Infirmary
Replied on 21 December 2022
Thank you for your positive comments posted on the NHS website regarding the care you received at the Department of Nuclear Medicine. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought your mum was well informed throughout her appointment and that she received all the information she required pre-procedure via telephone in light of the postal strikes. On behalf of MFT, please accept our sincere apologies that we were unable to offer volunteer support to escort to reception. Due to unforeseen circumstances, overall volunteer numbers for meeting and greeting were reduced that day. Those in attendance may have been assisting other patients at the time. I can assure you that we have passed on your thoughts to the Matron who will share your comments the staff involved. The Patient Experience Team
-
Review titled Amazing practice
Rated 5 stars out of 5
by Anonymous - Posted on 24 December 2022
Very well looked after on ward 12 and staff and nurses were amazing nothing was to much trouble and mind put at ease
Visited Emergency Abdominal Surgery on December 2022
Review titled Manchester Royal Infirmary
Replied on 04 January 2023
Thank you for taking the time to share your positive feedback on the NHS website regarding your care received on Ward 12, Manchester Royal Infirmary. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Head of Nursing and all the staff involved. The Patient Experience Team
-
Review titled Excellent Experience
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2022
My mum attended the Dept. of Nuclear Medicine today (15/12) for a scan . She was extremely nervous however she said the whole experience was excellent. She was seen on time and was very well looked after by Pa & Cl. My auntie escorted her and she was kept well informed of what was happening. The admin. team pre-procedure were also very helpful and professional giving all the information that she needed by phone i,n light of the postal strikes.. The only criticism I would give is that I called ahead and spoke to Patient Advice and Liaison Service staff to check if there were volunteers at main reception to act as guides, or to take people to the correct dept. I was assured that there were but unfortunately there were none there and the dept. was some distance from main reception for her to walk - luckily she had allowed plenty of time to get to her appointment. Thank you.
Visited Don't know on December 2022
Review titled Manchester Royal Infirmary
Replied on 23 December 2022
Thank you for your positive comments posted on the NHS website regarding the care you received at the Department of Nuclear Medicine. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought your mum was well informed throughout her appointment and that she received all the information she required pre-procedure via telephone in light of the postal strikes. On behalf of MFT, please accept our sincere apologies that we were unable to offer volunteer support to escort to reception. Due to unforeseen circumstances, overall volunteer numbers for meeting and greeting were reduced that day. Those in attendance may have been assisting other patients at the time. I can assure you that we have passed on your thoughts to the Matron who will share your comments the staff involved. The Patient Experience Team
-
Review titled Outside The Royal Eye Hospital
Rated 4 stars out of 5
by Anonymous - Posted on 01 December 2022
I entered the hospital today through the entrance at The Eye Hospital to reach Rheumatology. I have done this regularly lately. I am disgusted by the hundreds of cigarette butts lying on the floor next to the entrance. This being a hospital, I would have thought more care would be taken to clear this up. Terrible first impression and very unpleasant to walk past. Surely, a bin or ashtray would help or ban smoking . I also noticed a patient sitting on the ground at the entrance smoking. Not nice at all.
Visited Don't know on December 2022
Review titled Manchester Royal Infirmary
Replied on 28 December 2022
Ms Claire Doran, Deputy Technical Director (Oxford Road Campus) has advised that all external areas are cleaned daily each morning and we encourage jobs to be logged internally if an issue arises and we rely on the general public and visitors to identify issues. Ms Doran can confirm that the Trust has recently initiated a publicity campaign to draw attention and promote SmokeFree sites throughout the organisation. Smoking on NHS premises continues to be a challenge, especially enforcing compliance on a daily basis, and we are exploring innovative ways to reflect best practice and ensure that our hospitals are working towards meeting national guidelines. Ms Doran has confirmed that your concerns have been escalated to our service provider, the litter has been removed and they have ensured that the cleanliness of the site is maintained and monitored. Ms Doran would also like to apologise for your unsatisfactory experience of our services and the distress this has caused you and hopes you will accept her assurance that the issues you raised have been taken seriously. If you would like to discuss your concern in further detail please contact the Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0134, and we will be able to investigate your individual issues and respond directly to you. Kind Regards, Patient Experience Team
Information supplied by Manchester University NHS Foundation Trust