Manchester Royal Infirmary
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Renal transplant team
Rated 4 stars out of 5
by Anonymous - Posted on 29 June 2023
The renal transplant team are fantastic. They really understand what kidney transplantation is about and how to reassure patients. I feel I am treated as a person can ask any question and not feel stupid, not like my pre transplant care elsewhere which was conveyor belt medicine. I am lucky that things are going well and the team is delighted for me and happy themselves as well. It is a very difficult procedure to go through and the team know that which shows in the care given and how transplant patients are treated. My bug bear is the lack of hooks in toilets to hang things as the only place is the floor which for transplant patients isn't acceptable given they are immune suppressed and very vulnerable to infection. There is one toilet where a hook is about a foot off the floor so just the same as using the floor.
Visited Nephrology on June 2023
Review titled Manchester Royal Infirmary
Replied on 27 July 2023
Thank you for your feedback via the NHS / Care Opinion website. We were sorry to learn that your experience was not as positive as we would hope at Manchester Royal Infirmary. It is important to us that, comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, we are reviewing the toilet facilities in the Main Outpatients department and will ensure that the necessary steps are taken to make improvements where possible. Your concerns have also been raised directly with the department involved so that they can investigate them so that others don’t experience the same issues as you did. It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0068. Yours sincerely, Patient Experience Team.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 02 June 2023
Good communication and staff very professional and friendly, could help enough, my brother was looked after promptly and doctors kept us updated on his diagnosis.
Visited Cardiothoracic surgery on June 2023
Review titled Manchester Royal Infirmary
Replied on 07 June 2023
Thank you for your positive comments posted on the NHS website regarding the care your brother received at Manchester Royal Infirmary. It was very kind of you to take the time to write and compliment the staff; it really is appreciated every single time by our staff when they see feedback like this. We always share all feedback with our staff; if it possible for you to let us know which department your brother was seen by then we will be able to forward this to the appropriate team. In the meantime, thankyou again and all the best to you and your brother.Many thanks,Patient Experience Team.
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Review titled Great staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2023
Just spent last few days on ward 12. What a friendly, professional nursing team. Nothing was too much for them even on one of hottest days if year. They never stop ,but their attitude towards pts was amazing. Real credit to manchester royal and the nursing profession
Visited Gastrointestinal and Liver services on June 2023
Review titled Manchester Royal Infirmary
Replied on 20 June 2023
Thank you for your positive comments posted on the NHS / Care Opinion website regarding the care you received on Ward 12 at Manchester Royal Infirmary. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was especially pleasing to read that you thought our staff were amazing. I can assure you that we have passed on your thoughts to the clinical governance team at Manchester Royal Infirmary who will share your comments with the staff involved. The Patient Experience Team.
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Review titled Catheter bag left on floor
Rated 2 stars out of 5
by Anonymous - Posted on 06 June 2023
My nighttime bag shud b on a stand yet this ward feels it is OK to leave a patients urine bag to fill on the floor for days while patient has catheter in which is a gross health and safety issue as bacteria can travel back up the tube and into the patients catheter. Yet staff just ignore it unless spoken to including drs just allowing it to be flat on ward floor as well,
Visited Respiratory Medicine on June 2023
Review titled Manchester Royal Infirmary
Replied on 01 August 2023
Thank you for taking the time to share your comments. We apologise for your unsatisfactory experience within our Respiratory Medicine Department in June 2023. We are very sorry to hear that your experience did not meet the high standards that are expected for our patients and for the negative experience regarding your urine bag not being put on a stand and had been left on the floor. It is difficult for us to investigate this further as it isn’t clear which ward or department you are referring to in your concerns, if you would like us to look into your concern further, please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0051 We would like to reassure you as a Trust, we put our patients first and strive to deliver the highest quality of care and good communication. We do appreciate your feedback and aim to learn from it. Yours sincerely, Hugh Caffrey.
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Review titled The staff at A&E are so patient and kind
Rated 5 stars out of 5
by Edwin Williams - Posted on 03 May 2023
Although I was there for 6 hrs, this is not the fault of the overworked staff. The treatment I received was first class. Initially triage, then 2hrs later blood taken. I then had to wait another 21/2 hrs for the blood results to come back and see a doctor. The doctor gave me a through examination, ECG and X-ray. We are so lucky to have this free at the door institution, with the amazing staff, who must be under tremendous stress with A&E never empty. I would just like to thank the whole of the A&E department for their care and attention.
Visited Accident and emergency services on May 2023
Review titled Manchester Royal Infirmary
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at the Emergency Department in Manchester Royal Infirmary. It is always good to read such positive words in response to the conscientious work of our staff. We are sorry to hear of your wait and thank you for being so understanding about the pressures our staff are working under. We have forwarded your message on to the Head of Nursing for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
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Review titled Everybody was incredible and I'm doing great.
by Hiphiphurray - Posted on 11 April 2023
I went to the orthopaedic day case for a hip replacement. All the staff were exceptional with their care help and encouragement. I could not have asked for better treatment. Thank you from the consultants to the porters everybody was incredible and I'm doing great. Thank you all.
Visited March 2023
Provided by Care opinion
Review titled Manchester Royal Infirmary
Replied on 30 May 2023
Thank you for taking the time to share your positive feedback regarding your care at Manchester Royal Infirmary. It is always good to read such positive words in response to the conscientious work of our staff and wonderful to hear that you are doing great afterwards. We have forwarded your message for sharing with all the staff involved. Yours sincerely, The Patient Experience Team
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Review titled Amazing Staff
Rated 5 stars out of 5
by Paula Jeffreys - Posted on 27 June 2023
Following my Collapse at Stepping Hill Hospital on 20th March, where I had a Heart attack and Cardiac Arrest in the Reception area of A and E, I was sent in an ambulance for an emergency Stent to the MRI, and I was then admitted to the Acute Cardiac Ward, where I stayed for Five days before returning home. I would just like to say that I had the best care during my stay there and am truly grateful for everything all the Staff did for me and my Family. It really felt that the Staff who looked after me genuinely cared. Not just the Consultants I saw, but the Nurses, ward aids, cleaners, Tea makers who brought round those very welcome Cups of Tea in the Mornings and also the Diabetic, Cardio and radiograph Teams, who came regularly to chat to me and do their Various Scans etc. They were all just really kind, helpful and informative. The Consultant I saw on my recent Follow up appointment, was the Consultant who had performed my Stent Procedure, and he was so kind, reassuring and truthful, taking the time to answer all my Questions, which is definately what you need. I am truly grateful to everybody who was involved in looking after me and for all the reassurances that they also gave to my Family which they also really needed. Thankyou everybody so much for everything you did for me. Xxx
Visited Cardiology on March 2023
Review titled Manchester Royal Infirmary
Replied on 28 June 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Acute Cardiac Ward at Manchester Royal Infirmary. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well cared-for throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Getting in touch
Rated 3 stars out of 5
by Warren Marsden - Posted on 18 March 2023
Disgusting phone service trying 4 hours for information to no avail regarding admission of 82 year old with serious health problems could not find anything out ,needs looking into asap
Visited Accident and emergency services on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
Thank you for taking the time to share your comments. We were sorry to learn of your unsatisfactory experience within our emergency department. We hope we can assure you that the Trust strives to provide patients with excellent care and experience, so we are sorry that we did not achieve it for you on this occasion. Your comments have been sent to the management team to raise at their next team meeting. It is challenging to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686, referencing PO23/0029 or by e-mailing pals@mft.nhs.uk. Yours sincerely, Patient Experience Team.
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Review titled Very poor service from X-ray
Rated 1 star out of 5
by Andrew podmore - Posted on 03 March 2023
Very poor service from X-ray Had a mri scan book in for 13.45 on 03/03/2023 checked in at 13.30 and got told to wait in waiting room 2 which I did I waited there to 14.15 nothing so went back to check in and got I was waiting the wrong place for the mobile mri scan and got I will have to wait till they a space for me but it they do not how long
Visited Don't know on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
Thank you for your feedback via the NHS / Care Opinion website. We were sorry to learn that your experience was not as positive as we would have hoped when you attended your MRI scan. It is important to us that comments are heard and seen as an opportunity provided to the service to make changes and improvements wherever possible. In response to your comment, I can only assume that when you were booked in that the receptionist did not note which scanner you were booked on to and assumed you were booked on the departments scanner. This consequently meant that the appointment slot was missed and the radiographers would then be dependent on another patient cancelling or not arriving for their appointment in order to fit your scan in. I would like to apologise for this and have raised your concerns to the office manager who will remind staff of the importance of checking which scanners patients are appointed to. Hopefully this will ensure that others don’t experience the same issues as you did. It is difficult to respond to all posts in a full way often because of a lack of detailed information, therefore if you would like to discuss your experience with us in more detail, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0037. Yours sincerely, Patient Experience Team.
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Review titled Poor communications
Rated 2 stars out of 5
by Anne D - Posted on 21 March 2023
My son was admitted for neck surgery, due to cancer of the throat. No visitors due to covid free ward. He's been in 2 days, I cannot find out how he is. Passed from pillar to post. Nobody answering their phone. I'm in bits, not knowing how he is. Spending another night worrying. His cancer is enough to deal with, without being without knowing his family care.
Visited General Surgery on March 2023
Review titled Manchester Royal Infirmary
Replied on 14 July 2023
We were very sorry to receive your comments and concerns via the NHS / Care Opinion website about your experience trying to contact the hospital. It is very difficult to respond to the specific concerns you have raised without being able to investigate your concerns in more detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about your experience. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO23/0027 they will be able to discuss this with you. Yours sincerely, Patient Experience Team.
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Information supplied by Manchester University NHS Foundation Trust