Manchester Royal Infirmary
Oxford Road, Manchester, Greater Manchester, M13 9WLContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 October 2022
Attended the A and E today as I had illness over night making critical treatment difficult to take. I thought the staff were brilliant but the department is overstretched wish the was a side room for very poorly patients being ill with pain and sickness to wait in the chairs were hard for the poorly people to sit on esp as the wait times were 13 hours. Cannot fault the staff though yhey were great.
Visited Accident and emergency services on October 2022
Review titled Manchester Royal Infirmary
Replied on 02 December 2022
Thank you for your positive comments posted on the NHS website regarding the care you received at MRI in A&E. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. We are very sorry to hear that all aspects of your attendance did not meet the high standards that are expected for our patients. Please accept our apologies for the long waiting time, at present, MRI, like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service (including same/next day Urgent Treatment Centre appointments, Same Day Emergency Care and Patient Initiated Follow Up) at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. We would also like to assure you that the emergency department is currently undergoing a £45 million redevelopment project to improve the facilities for its patients and staff, which will address the concerns you raise. Should you wish to discuss your experience with us further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0109.
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 29 October 2022
Spent hours waiting after being sent there by 111 just to be told by the doctor I must just be anxious because god forbid a young woman actually have something wrong with her. I went in with chest pain, tachycardia and dizziness and they did absolutely nothing for me. Would not recommend anyone go there.
Visited Accident and emergency services on October 2022
Review titled Manchester Royal Infirmary
Replied on 18 November 2022
Thank you for comments following your visit to the Emergency Department (ED) at MRI, we are very sorry to hear that your attendance did not meet the high standards that are expected for our patients. Please accept our apologies for the long waiting time, at present, MRI, like all ED’s across the UK is experiencing high volumes of patients presenting, and whilst the ED and the wider hospital have taken steps to redirect patients to the most appropriate service (including same/next day Urgent Treatment Centre appointments, Same Day Emergency Care and Patient Initiated Follow Up) at times there is an imbalance between our ability to see patients in a timely manner, particularly those of lower acuity. As you have provided your feedback anonymously, we are unable to investigate whether you received the appropriate care. If you would like us to look into this further please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO22/0115.
Information supplied by Manchester University NHS Foundation Trust